6 ways hospitals can improve performance and experiences
TRANSCRIPT
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6 WAYS HOSPITALS CAN IMPROVE PERFORMANCE AND EXPERIENCES
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Hospitals are being driven to improve performance and the patient experience because our society is shifting into a large, more
health-conscious population. With that being said, check out this reference guide to see 6 ways hospitals can change for beneficial
results!
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1. STAFF COMMUNICATION & TEAM STRUCTURE Reorganizing staff
management and team structure can benefit employees and patients. Hospitals should create an even playing field for better teamwork so those in other positions don’t feel undermined.
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2. ADEQUATELY STAFF & SCHEDULE Constantly having an
adequate amount of staff on the floor can better treat patients and lessen ER wait times. This also involves scheduling more personnel during peak periods like holidays and weekends.
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3. RENOVATIONS
Updating and renovating a hospital can positively increase the patients’ experience and make the overall work environment more comfortable. Enhancements include things for family and friends of patients which can be free WIFI, coffee carts, lounges, etc.
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4. ENVIRONMENTALLY FRIENDLY Implementing changes
that involve green initiatives like eforms (electronic forms), LED or CFL lightbulbs and energy-efficient HVAC systems can reduce costs and decrease the impact on the environment.
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5. FOLLOW-UP CALLS
When a patient is discharged from the hospital, a follow-up call should occur a short time after they leave. This will leave the patient with a satisfying feeling and promote post-discharge care instructions, should they apply.
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6. AUTOMATED WORKFLOW
Hospital automation software can further increase work efficiencies by eliminating mundane tasks to free up staff to conduct work elsewhere that is more beneficial to patient care.
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BENEFITS
Some of the improvements don’t require much work and can make a significant difference in the way a hospital operates from reducing costs to increasing patient satisfaction.