6 steps to transactional excellence
TRANSCRIPT
OmPrompt Executive Checklist
6 steps to transactional excellence that will deliver superior customer service.
Every commercial organisation around the world faces this same competitive issue. Leading brands are discovering that it is possible to strike that balance and radically improve order-to-cash process performance. They are system-atically eliminating the workarounds performed by staff to bridge gaps in process or between systems.
Their customer automation manage-ment journeys are planned from the answers to a handful of key questions:n Where are the sources of inefficiency in our current order-to-cash process? n Where are we expending the most effort fighting fires and implementing workarounds to fill gaps in our technology?
Some conclusions will be easily reached, but not all of them. Some underlying causes will be hard to isolate, but when you document your
2. OmPrompt. 6 steps to transactional excellence that will deliver superior customer service
processes accurately, identifying the gaps filled with manual intervention, there will be room for improvement.
Organisations often used workarounds to bridge gaps that were too hard to fix. Customer automation management now delivers on-demand transactional excellence that liberates resource used to deliver superior customer service.
Across each of the order, fulfilment, and cash processes, we recommend you investigate:
1. The causes of mistakes. Are work-arounds leaving you vulnerable to error? When errors are made, what are the consequences and what do they cost you?
2. Where does variation or constraint in speed and processing time impact your overall efficiency? What slows you down? Does it impact other depart-ments? What workarounds have you put in place?
3. Are you able to identify, escalate and resolve exceptions in a timely fashion? If not, what impact does this have on the rest of our business?
4. Where are you diverting resource to workaround gaps in technology or process? How much cash could you release by automating workarounds?
5. Where are you missing opportunities to add value to the customer experi-ence because resource is diverted from customer contact?
6. Finally, are there areas over which your managers are accountable but experience less control than they would like?
How can we achieve more, faster and with the same or fewer resources without compromising our ability to deliver a superior level of service?
Leading brands are discovering that it is possible to strike that balance and radically improve order-to-cash process performance.
About OmPromptAs the pioneer of customer automation management, OmPrompt helps a growing number of the world’s leading brands eliminate gaps in the order-to-cash process that have tradition-ally required manual workarounds.
OmPrompt has innovative ways of automating repeti-tive manual work in the customer management cycle, enabling clients to free resource, manage by exception, remove restric-tions, and eliminate risks to their businesses
Based in Oxfordshire, UK, OmPrompt processes transactions for major brands in 34 countries on five continents.
Download below, for guidance on eradicating bottlenecks and errors to ensure continuous flow and improvements measured against enterprise KPIs.
Customer automation managementThe Customer Automation Management suite from OmPrompt offers a compre-hensive range of integrated capabilities for automating the order-to-cash process.
Our intelligent, cloud-based solutions are delivered as a service, co-exist with EDI-based solutions, are quick to deploy, easy to extend, and offer an exceptionally fast ROI.
Unlike traditional approaches that depend on the imposition of standards, our solutions have been designed from the ground up, to embrace and support the diversity in supplier- customer relationships.
Find out more by requesting our guide: 5 benefits of lean practice in customer-facing functions.
Contact:OmPrompt Ltd67 Innovation DriveMilton ParkAbingdonOxfordshireOX14 4RQUK
+44 (0)1235 436000