6-Oct-2011 IeMBA - KNMT 645 - Day 1

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6-Oct-2011

what is KM about ?

• using IT’s new capabilities to collect, store and distribute information

• managing org learning & innovation - K-asset production - HRM (1)

• ‘retention’ - retaining the firm’s generated intangible assets HRM (2)

• classifying and valuing the org’s intellectual (intangible) assets - IC & IPRs

• relating KM practices to org performance - K-driven ToF or business model (Best Practices)

• ‘work’ in the Knowledge / Information Age - symbolic ?

2IeMBA - KNMT 645 - Day 1

6-Oct-2011

problems addressed by KM projects

• finding and codifying intellectual (K-based) assets

• collecting, storing, distributing, sharing

• measuring / accounting

• investing in K-assets and organizational learning

• CRM, BPR, customer / supplier relationships

3IeMBA - KNMT 645 - Day 1

OK OK check out KMWorld - but this is about ‘systems’where are the people ??

managing K-components - D, M, P & V

• data

• meaning

• practice

• language

• values• people and their practices

• viewing the world through the ‘lens’ of the business model - cognition and practice

6-Oct-2011 IeMBA - KNMT 645 - Day 1 4

our ideas about what people are (MoI) tell us whatwhat we mean by information, knowledge, skill, etc.and vice-versa

types of human knowing

6-Oct-2011 IeMBA - KNMT 645 - Day 1 5

data meaning

language

practice

values

business model

• practitioner’s analogue to the ToF

• a good story

• characters / categories

• answers the strategic questions

• how value is added

• ‘narrative test’

• ‘numbers test’

• competition against others

• sustainability - time dimension - pulse

6-Oct-2011 IeMBA - KNMT 645 - Day 1 6

business models

• demand linked to supply• resources linked to practices• SWOT• BCG matrix• KM - knowledge flows in real BMs

6-Oct-2011 IeMBA - KNMT 645 - Day 1 7

‘knowledge’ is defined by the business model

6-Oct-2011

our agenda

• KM is NOT just rigorous data-collection and decision - because of the difference between human (real) knowing and computer (abstract) knowing

• KM is NOT just about ‘intangible assets’ - it is about synthesizing tangible and intangible assets

• IS about evaluating K-situations and cases - what should managers do ?

• provides insight into difficulties / paradoxes and the complex relationship between financial- and people- resources

• exchange of ideas and expectations - you already know whatever there is to be known about KM

8IeMBA - KNMT 645 - Day 1

6-Oct-2011

so what is KM again ?

• NOT just ‘information management’ - what else ?

• working with the different ways in which people know - D, M, P, L, v

• managing un-priced K-assets

• measuring, mapping, capturing, K-assets

• humanist business model - space for the human synthesizer

• developing a K-sharing work environment

• managing K-growth (OL) and retention

• develop better external and internal relationships (CRM)

• ‘sustainable competitive advantage’, eco-thinking, stake-holders

9IeMBA - KNMT 645 - Day 1

6-Oct-2011 IeMBA - KNMT 645 - Day 1 10

don’t rush it