SIX HELPFUL TIPS TO IMPROVE YOUR SECURITY GUARD SERVICE

Tip Number 1Review the Supervision System for Security Guards

When your guards aren’t supervised they often feel that the job they are performing isn’t important

Guards then adopt unprofessional behaviorBefore signing a contract with a security guard

company, find out how it will carry out guard supervision

Supervision may be provided in several forms Random spot checks using field

supervisors Guard tour tracking systems

Guard check-Ins

Tip Number 2Assess the Tra in ing Provided to the Guards

If you are not satisfied with the service that your guards are providing, chances are their training has

been inadequate

The best way to assess the training is to sit through an orientation

This orientation is referred to as Site Specific Training

Ask questions when assessing trainingAre their post orders that can be used for

training?Whether the training occurred at your property?Who was responsible for providing the training?

How long was the training for each guard?

Tip Number 3Verify Your Guards Qualifications

You have the right to conduct an interview of any guard PRIOR to them being assigned to your

property

Most states have a specified amount of training before guards are licensed

Find out what the requirements are in your state and verify that the guards are in compliance

The initial interview is a good way of finding out what you can expect from

the guards After the interview if you don’t find the guard to be a good match, you can ask for a different

guard

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Tip Number 4Perform Inspections To Improve Your Security

Stopping by your property unannounced after normal business hours is a great way of finding out how your security operates when you aren’t there

This ensures they understand their job and responsibility

While performing your inspection question your guards about their duties

Ensure that the consultant that you choose isn’t another security guard company or your results

may be biased

As an alternative, consider having your guards audited via a third party security

consultant

Tip Number 5Meet Regularly With Your Contractor

The easiest way to improve your security is to meet regularly with your security guard contractor

These meetings can be formal or informal and even be conducted by phone

The purpose of these meeting should be to provide the contractor with feedback about guard

performance

Regular meetings will help your contractor understand what is expected

Regular feedback will help you find incremental opportunities to improve your security service

Tip Number 6Choose A Quality Contractor

As with anything in life, what you put in is what you get out

You may find many security guard companies seem the same

But the quality assurance programs that help ensure you and your customers’ happiness

aren’t free

Assess the ability and track record of your security guard vendors

Choose the one that will be able to truly meet your needs

Check Out Our Blog For More Tips

Thank you for reading!These tips will help

resolve 80-90% of all security guard issues that security guard

buyers face