IN ONE SENTENCE:

The 5-Why analysis method is used to move past symptoms and

understand the true root cause of a problem.

Why use this tool? quickly determine the root cause of problem easy to apply easy to use quickly separates symptoms from the cause works well stand alone, but also when combined

with other tools. By its nature it fosters and produces teamwork.

What could be done next?

After accomplishing all the steps of the 5WHYs we can think about possible problems that may occur (e.g. in company) and use 5 whys in order to forecast how to avoid those problems in future. It is like using the tool before problem occurs in order to prevent it.

Application and use of the method show on example:

Tips and traps:

To be more effective (tips): - use the tool in group - combine with other tools

Julia JańczykKarolina Wróbel

What should we avoid? (traps):

- Complex problems

Julia JańczykKarolina Wróbel