5th me business & it resilience summit 2016 - building emergency capacity & resiliency for...

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Continuity and Resilience (CORE)

ISO 22301 BCM Consulting Firm

Presentations by speakers at the

5th Middle East Business & IT Resilience Summit

20 – 21 April 2016 – Palace Hotel DownTown Dubai

Our Contact Details:

INDIA UAE

Continuity and Resilience

Level 15,Eros Corporate Tower

Nehru Place ,New Delhi-110019

Tel: +91 11 41055534/ +91 11 41613033

Fax: ++91 11 41055535

Email: [email protected]


P. O. Box 127557

Abu Dhabi, United Arab Emirates

Mobile:+971 50 8460530

Tel: +971 2 8152831

Fax: +971 2 8152888


Please write to us if you would like to get in touch with the Speaker

Abdulrahman Y. Al Naser

Manager – Telecom Business Continuity & Crisis Management

Building Emergency Capacity &

Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit

21 April 2016, Dubai, UAE

Agenda

1. Who does what?

2. What is expected from TRA?

3. Is there a consistent approach to an

emergency assessment?

4. Is it Top–Down? or Bottom-Up?

5. How we made it?

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Building Emergency Capacity & Resiliency for the Telecom Industry

The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

INTRODUCTION

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Vision

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Acronyms Abbreviation Meaning

TRA Telecommunication Regulatory Authority.

NCTE National Committee for Telecom Emergency (in TRA).

Licensee The entity by which is allowed to carry out any of the

regulated telecom activities (Etisalat and du).

NCEMA National Emergency, Crisis & Disasters Management

Authority.

NEP-T National Emergency Plan for Telecom Sector (The plan).

BCIF Business Continuity Industry Forum in UAE Telecom

Sector.

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• TRA has been established according to

the UAE Federal Law by Decree No. 3 of

2003 and its amendments (known as the

Telecom Law).

• TRA is responsible for the ICT sector

regulation in the UAE.

• The UAE Telecom Sector is one of the

most advanced telecom sectors in the world.

7 Building Emergency Capacity & Resiliency for the Telecom Industry


TRA in brief..

COMMAND & CONTROL

FRAMEWORK.

1. Who does what?

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…

The hierarchical framework for the

command and control

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© http://www.huffingtonpost.com

The Concept 3x3

Source: NEP-T, 2nd issue, May 2015

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TRA’S ROLES &

RESPONSIBILITIES.

2. What is expected from TRA?

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TRA Emergency Management

Framework

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Source: NEP-T, 2nd issue, May 2015 Building Emergency Capacity & Resiliency for the Telecom Industry


Roles and Responsibilities (1/2)

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• Provides (on behalf of the telecom sector) information,

consultations and advices to the NCEMA.

• Coordinates the activities of the Licensees in

dealing with the emergency.

• Oversees the proper implementation of any

plans or actions mandated or decided by the

NCEMA to manage an emergency.

Roles and Responsibilities (2/2)

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• Provides representatives for the NCEMA’s

emergency management once needed.

• Manages a forum for discussion and decision

making for the Telecoms Sector (BCIF).

ALERTS & TRIGGERS

3. Is there a consistent approach to the assessment of an

emergency?

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Telecommunications alerts: Triggers

for Licensees

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ESCALATION

4. Is it Top – Down? or Bottom - up?

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Escalation of a National Emergency

(1/2)

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Escalation of a National Emergency

(2/2)

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THE JOURNEY

5. How we made it?

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2003 TRA Establishment Telecom Law Issued

2006 Telecom Services Providers Licensing Etisalat & du

2007 NCEMA Establishment NCTE Establishment

2009 Joint Exercise Participation H1N1 Pandemic involvement

2010 Business Continuity Directive (Directive# 5 2010)

Telecom Law Amendment Joint Exercise Participation

2011 Issuing the NEP-T (1st version) Joint Exercise Participation Auditing

2012 Capacity sharing MoU sign off Joint Exercise Participation Auditing

2013 Conducting the 1st Telecom Sector Exercise TTX

Joint Exercise Participation Auditing

2014 Conducting the 2nd Telecom Sector Exercise TTX

Joint Exercise Participation Auditing

2015 Conducting the 3rd Telecom Sector Exercise FTX

Joint Exercise Participation Issuing the 2nd version NEP-T

Auditing

The Journey

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Building Capacity & Resiliency

Concept of Operations,

Common Language

Buying-in, Ultimate goal,

National Security

Laws, Regulations,

Licensing, Policies

Enablers

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Services

Vo

ice

Mo

bile

Fixe

d

Dat

a Le

ased

Lin

es

Dat

a C

ente

rs

Inte

rnet

User Groups

Go

vern

men

t A

gen

cies

Hea

lth

Age

nci

es

Petr

ole

um

Pro

du

ctio

n

Fin

anci

al A

gen

cies

& F

inan

cial

Inst

itu

tes

Safe

ty a

nd

Sec

uri

ty A

gen

cies

Sem

i Go

vern

men

t ag

enci

es

Pu

blic

Em

erge

ncy

Age

nci

es

Arm

ed F

orc

es

Uti

litie

s

Fore

ign

Dip

lom

atic

Mis

sio

ns

The Priorities

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Integrated Emergency Management –

a joint activity



The real engine Buying-In

• It makes almost everything possible

• People works from within

• Have the top management support

No more assumptions! Unified Language

• Less misunderstandings

• The Doctrine

• Common terminologies and understandings

Plan a test, Test the plan Exercise

• Talk the talk walk the walk

• Test small things before big things it builds confidence

Lessons Learnt and Recommendations



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Thanks for listening…

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Continuity and Resilience (CORE)

ISO 22301 BCM Consulting Firm

Presentations by speakers at the

5th Middle East Business & IT Resilience Summit

20 – 21 April 2016 – Palace Hotel DownTown Dubai

Our Contact Details:

INDIA UAE


Level 15,Eros Corporate Tower

Nehru Place ,New Delhi-110019

Tel: +91 11 41055534/ +91 11 41613033

Fax: ++91 11 41055535



P. O. Box 127557

Abu Dhabi, United Arab Emirates

Mobile:+971 50 8460530

Tel: +971 2 8152831

Fax: +971 2 8152888


Please write to us if you would like to get in touch with the Speaker

5th me business & it resilience summit 2016 - building emergency capacity & resiliency for...

Leadership & Management