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5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

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Page 1: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

5K Sites: What We Learned

Joel Headley & Mike BlumenthalLocalU Advanced 2019.02.06

Page 2: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

if you can’t measure it, you can’t manage it

W. Edwards Deming

Page 3: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

New Information Means New Questions

Google Posts: An Update

Yelp Conversions: 2018

Profile Conversions

Fun with Title Tags

Page 4: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

New Information Means New Questions

Google Posts: An Update

Fun with Title Tags

Profile Conversions

Yelp Conversions: 2018

Page 5: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Google Posts: An Update

Page 6: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Changes to the place sheet (business profile)

Page 7: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Google Post is goneGoogle Post is gone - go a tabbin’

Page 8: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Click thru dropped from 3% to 1%

Page 9: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Click thru dropped from 3% to 1%

Page 10: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Google’s response: it’s just an experiment

Page 11: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Initial launch: Posts boost to booking CTA

BOOK CTA on posts boost in appointment link CTR

7.5% → 10%

Based on 5MM referrals

Page 12: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Today: Not so much

BOOK CTA on posts boost in appointment link CTR

7.5% → 10%

Today

8%Based on 5MM referrals

Page 13: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Rec: at scale difficult without automation

BOOK CTA on posts boost in appointment link CTR

7.5% → 10%

Today

8%Based on 5MM referrals

Can track a clear ROI1% is not 0

Page 14: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

What’s happening with Yelp?

Google Posts: An Update

Yelp Conversions: 2018

Profile Conversions

Fun with Title Tags

Page 15: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Yelp Conversions in 2018

Page 16: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Appointment Request to office visit

Tracking conversions through request an appointment link

Page 17: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

YoY comparison: not good for Yelp

Year over year requests

Yelp -12%

Practice +18%

Page 18: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Similar leads quality between website & Yelp

Confirmed appointments

Yelp 58%

Practice 58%

Page 19: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Compare June to January conversions

FLATNo sig. change

Page 20: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Google vs. Yelp: June to January

Appointments vs. Leads

No change

20% more leads

Page 21: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Trendlines: Google is going up

Page 22: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Trendlines: Yelp is going down

Page 23: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Conclusions: Yelp is still sorta relevant

● Yelp is losing: less actions over 2018● Google is growing in referrals● Practice website: growing appointment leads

● Looked at 1MM appointment leads● Trendlines Google R2 = 18.8%, Yelp R2 = 36.2%

Page 24: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

New Information Means New Questions

Google Posts: An Update

Yelp Conversions: 2018

Profile (KP) Conversions

Fun with Title Tags

Page 25: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Business Profiles on Google

Website (authority page) 84%

Page 26: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Business Profiles on Google

Website (authority page)

Products & Services (menu)

84%

8%

Page 27: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Business Profiles on Google

Website (authority page)

Products & Services (menu)

Make appointment

84%

8%

8%

Page 28: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Business Profiles on Google

Website (authority page)

Products & Services (menu)

Make appointment

Google Posts CTA

84%

8%

8%

1%

Page 29: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Conclusions on Profile Metrics

Website landing page++

● went from 80-84%

● make it a great page

● all Post CTA went to auth page

Automate Google Posts at scale

Page 30: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

New Information Means New Questions

Google Posts: An Update

Yelp Conversions: 2018

Profile (KP) Conversions

Fun with Title Tags

Page 31: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

How long should title tags be?

Page 32: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

How long should title tags be?

Page 33: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Do words at the end of title tag rank?

[mpbaztrixepngtjpyosp]

Page 34: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Do words at the end of title tag rank?

[mpbaztrixepngtjpyosp]

Add mpbaztrixepngtjpyosp at the end1.7K pages196 average character countLongest 270 characters

Page 35: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

You bet!

[mpbaztrixepngtjpyosp]

159 characters appearing

210 total size

Last string is found

Page 36: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

How long can you go?

Title tag - 270 characters:

Sciatica Specialist - Nassau County Plainview , NY: Ngugi Kinyungu, M.D.: Board Certified Pain Management Specialist & Anesthesiologist: ITAV Pain Management Practice of New York: Your Trusted, Local Health Care Provider Accepting New Patients Now : mpbaztrixepngtjpyosp

[mpbaztrixepngtjpyosp]Title has 91 charactersSciatica Specialist - Nassau County Plainview … - ITAV Pain Management Practice of New York

[NY: Ngugi Kinyungu, M.D.: Board Certified Pain Management Specialist] Position 32 - broad match to other pages on the site

[Sciatica Specialist - Nassau County Plainview … - ITAV Pain Management Practice of New York] Position 2 (after homepage with place sheet)

Page 37: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

Don’t be afraid of the ellipsis

Embrace . . .

Focus on mobile, which can show longer title tags

Use unique, related words across title tags to expand visibility, without development of content pages

Page 38: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

New Information Means New Questions

Automate Posts at scale!

Yelp sorta relevant

Authority pages! Attribute URLs!

Long titles - show . . . love

Page 39: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

if you can’t measure it, you can’t manage it

W. Edwards Deming

Page 40: 5K Sites: What We Learned - Local University · 6/2/2019  · 5K Sites: What We Learned Joel Headley & Mike Blumenthal LocalU Advanced 2019.02.06

It is wrong to suppose that

– a costly myth.

if you can’t measure it, you can’t manage it

W. Edwards Deming