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Session Objectives
By the end of this session you will be able to
Identify Public Area
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Public Area
In hotels a guest first impression often revolves around what they sees and experiences in the property.
Public area is further categorized :
F.O.T.H (Front of the House)
B.O.T.H (back of the House)
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Front Of The House
Main Foyer
It demand stringent attention since they are among the heavily trafficked area.
Entrance must be kept clean both for aesthetic and for safety reasons.
Matting or runner placed near entrance
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Maintenance
The frequency of cleaning is largely based on the weather conditions
Entrance to be mopped and vacuumed regularly
One person should be assigned to clean the area and matting properly
Through cleaning of door surface ,including door track is conducted very early in the morning to avoided the Guest inconvenience
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Lobby
Lobby is the hub of activity where guests check in ,socialize, relax
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Cleaning glass/window
The front desk is usually the focal point of activity
The front desk often serves as the hotel control center for various guest request
It may also be a base of during an emergency, such as fire or a guest
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Corridors
Other sections of the hotel that most guest See before stepping in the guestroom are the public corridors.
In some hotel ,these are also consider as the guest space
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Sweeping /mopping
These require frequent cleaning because of their volume of use
Elevator may consist of carpet, vinyl, glass, metal or combination of material
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F&B Outlets
The term covers a multiplicity of venues and a diversity of styles of cuisine
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Door (entrance/service)
Evaluation
What message does a spotless and well-kept public area convey to guest
List few cleaning activities that are generally performed every 24 hrs in lobby area
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Identify Public Area