ALCATEL-LUCENT 5620 SERVICE AWARE MANAGER Release 10

Delivering unmatched operational efficiency for all-IP networks end to end

The alcatel-lucent 5620 service aware Manager (saM) takes service providers well beyond the traditional boundaries of element, network and service management. The 5620 saM enables end-to-end management of the all-IP network to help service providers quickly gain the efficiencies they need to beat the competition.

From access to core, fast and easy provisioning reduces time to market and increases flexibility when launching new services. Proactive troubleshooting helps resolve problems before they affect customers, and ease of integration within the existing operational environment helps service providers get the most from their investments.

Tightly integrated within the 5620 saM, the alcatel-lucent 5650 Control Plane assurance Manager (CPaM) significantly enhances proactive assurance by delivering unprecedented visibility into the dynamic multivendor IP/MPls routing plane and services. enhancing 5620 saM with custom service portals and pre-certified Oss partner application integrations speed deployment and further enhance the fit into even the most complex networks.

The 5620 saM consists of five integrated modules. They are: • 5620 saM element Manager (saM-e) base module

• 5620 saM Provisioning (saM-P) module

• 5620 saM assurance (saM-a) module

• 5620 saM supervision (saM-s) module

• 5620 saM Oss Integration (saM-O) module

Independently proven to deliver quick and continuing return on investment, the 5620 saM is deployed in more than 400 service providers, including some of the world’s largest and most advanced networks.

FEATURES• easy-to-use GUI that accelerates configuration and provisioning tasks. automation further accelerates tasks and minimizes the time and

costs associated with the errors that commonly occur when a command-line interface (ClI) is used

• Common provisioning for layer 2 and layer 3 services to reduce the cost of delivering different service types

• extensive service assurance capabilities that allow proactive identification of problems before they affect customers

• Powerful troubleshooting tools that help to quickly pinpoint the root cause of problems to speed resolution

• Templates that allow simplified integration with existing processes and workflows

• Open interfaces that enable integration with custom web portals, Operations support systems (Osss), and Business support systems (Bsss)

BENEFITS• Rapid introduction of new services and technologies

• accelerated and reliable provisioning that minimizes the risk of misconfigurations and reduces time to market

• Proactive prevention of potential service-affecting problems before they impact customers

• Faster and simplified problem resolution to quickly pinpoint and solve issues

• efficient statistics collection for flexible billing and sla options

• Unmatched operational scalability to support network and service growth

• Increase productivity and flexibility with a management solution that easily adapts to allow cost-effective integration into the existing operational environment, enhancing workflows and processes

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Table 1. 5620 SAM-E feature summary

CATEGORY FEATURES

Base platform • Distributed, high-availability architecture for redundancy and fast system failover • subnet-based auto-discovery of in-band and out-of-band network elements • Real-time synchronization with network element changes • equipment and network inventory administration with browsing and querying• Configurable MIB polling policies and schedules — for OaM tests, for example

Fault management • scalable alarm and sNMP statistics collection • Multiple instances of alarm windows with custom filters and direct navigation to objects with alarms • Comprehensive physical and logical network views

Configuration management

• Device configuration, including for physical and logical resources, buffers, queuing and Qos marking/forwarding• Rules-based backup, restore, upgrade of device software

security management • Operator profile management, including for controlled user access to NMs functions and network resources• User/Oss client activity logs• RaDIUs/TaCaCs+ authentication • sNMPv3 trap authentication• ssHv1/v2 to device and sFTP from device

5620 SAM-EThe alcatel-lucent 5620 saM-e base module provides architecture, security and other platform facilities that all modules utilize. It provides base FCaPs management and also supports the discovery and integration of third-party devices. (see Table 1 for the 5620 saM-e feature summary.)

Scalable, secure and flexible system architecture High availability, system redundancy and fast system failover options allow

5620 SAM-P The alcatel-lucent 5620 saM-P module accelerates configuration of the network infrastructure and services. It offers easy-to-use tools for provisioning network infrastructure and services, as well as scripting to automate parameter configuration on alcatel-lucent and third-party devices. (see Table 2 for the 5620 saM-P feature summary.)

operators to implement a highly secure network operations environment. The distributed architecture enables support for the largest networks and massive volume of statistics.

User security with scope of command and span of control scope of command allows network administrators to define each operator’s access to operations and commands. With span of control, network administrators can subdivide network resources and assign operators clear ownership, based

Flexible provisioning options Templates and workflows enable point-and-click service creation. Operators are guided step-by-step as they set up complex services for rapid provisioning and fewer errors. Templates also enable operators to customize and standardize their provisioning workflow to match internal processes. layer 2 and layer 3 services are provisioned in the same way, reducing delivery costs for different service types.

on security privileges for their geographic location, organizational group, job function or individual responsibilities.

Generic network element (GNE) support GNe support enables integration of third-party equipment for topology display, alarm surveillance (with MIB trap-to-alarm mapping), statistics collection (interface MIB), configuration and script management.

Provisioning verification automated provisioning of equipment, routing and service tunnels significantly reduces misconfigurations so services can be delivered faster and more reliably. additionally, newly activated services can be validated using the service test suite. Tests are automatically extended as services expand so test coverage does not drop off over time. Individual component tests for the newly provisioned entity are automatically created and include detailed test results.

Table 2. 5620 SAM-P feature summary

CATEGORY FEATURES

Rapid service creation • GUI-based provisioning with concurrent, multiple object editing• step-by-step wizards to simplify complex tasks• Rules-based bulk parameter configuration and auto-creation of objects, such as service tunnels• single-click service validation through auto-generated OaM tests (requires 5620 saM-a) • script management and workflow execution, including a GUI builder for customized GUIs • Third-party device provisioning using ClI scripts with security and version control

services support • service management including both IP-VPN and ethernet services (VPls, VPWs/Vll)• Composites services that combine multiple services into a unified managed service• service connection admission control (CaC)• Network policy audits

service infrastructure provisioning

• Network service distribution point (sDP) provisioning • MPls lsP provisioning with automatic bidirectional, meshed sDP-binding creation during service creation • Routing domain management including IGP and BGP

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5620 SAM-A The alcatel-lucent 5620 saM-a module provides topology views, alarm management, fault correlation and OaM tests. The 5650 CPaM further enhances the 5620 saM assurance offering. Together, they help operators identify and isolate potential problems in the network before they affect customers. (see Table 3 for the 5620 saM-a feature summary.)

View of all physical, routing, MPLS, service infrastructure and service layers a variety of views and icon status indicators helps operators quickly diagnose and resolve service-affecting problems, from simple to complex. service, service tunnel and physical topology maps allow operators to visualize all network resources. Integrated 5650 CPaM IP/MPls topologies allow visualization and highlighting of layer 2 and layer 3 services.

Root-cause and service-impact analysis The 5620 saM maintains a sophisticated object model of the network and the relationship between its various parts, and all services that depend on this infrastructure. Immediate correlation of network events with services lets operators quickly determine which customers are affected by a network event.

Service verification and proactive SLA testing Comprehensive diagnostic tools let operators verify operations end to end across multiple network layers. Test suites with service-aware OaM simultaneously test every aspect of a group of services or network infrastructure.

Test suites can also be scheduled for each service and compared to configurable sla parameters — such as jitter, delay and packet-loss metrics — to proactively detect service and network degradation.

Rules-based alarm notifications, such as threshold-crossing alerts and escalating test failure alerts, further automate service assurance and adherence to slas.

Performance management Collection of real-time statistics (such as for equipment and interfaces) provides information that operators need to monitor slas. Performance monitoring thresholds set on activating counters enable operators to be alerted as issues emerge.

Table 3. 5620 SAM-A feature summary

CATEGORY FEATURES

Topology maps

• Physical topologies that support 802.1ab link adjacencies• IGP/BGP routing, MPls and multicast topologies through integrated 5650 CPaM• service topologies give fault status view of underlying network objects involved in the delivery of a service • service topologies give end-to-end service view for composite services that combine multiple services • Topology overlays provide additional troubleshooting information, such as port and link utilization statistics,

or OaM test results and trace highlighting after point-and-click execution from a map

alarm management • service alarms: Instant propagation of physical and logical resource alarms to affected services • Direct navigation from alarms to affected and related objects• advanced alarm correlation to identify root cause• extensive alarm filtering and search capabilities• Customizable alarm information fields • Flexible definition of rules for fault escalation, de-escalation and severity assignment

service Test Manager (sTM) and sla monitoring

• OaM and service assurance agent (saa) test validation of end-to-end services and underlying network layers• automatically generated OaM tests based on object or topology changes• scheduled OaM test suites to proactively monitor configurable metrics such as latency, delay and packet loss• Threshold-crossing alerts to notify operators immediately of emerging issues• Tightly integrated with 5650 CPaM for:

¬ Path and prefix monitoring and health views ¬ auto-triggered OaM testing and alarms on routing changes

Performance management

• Distributed, load-balanced statistics collection platform for performance and accounting data• Real-time and historical statistics collection and graphing• Definition of performance monitoring thresholds• service accounting policies per service or per port

additional troubleshooting

• Tracking of changes from baseline configuration to current state• auditing and reporting of network configuration and routing policy deviations• Tightly integrated with 5650 CPaM, providing visualization for proactive detection and rapid resolution

of routing issues

5620 SAM-S The alcatel-lucent 5620 saM-s module provides web-based dashboard summary, tabular and detailed supervisory views for monitoring alarms and fault status of managed network elements.

Full details on configuration can be obtained with a single click from the supervision view to launch the associated properties form in the traditional 5620 saM view. (see Table 4 for the 5620 saM-s feature summary.)

Table 4. 5620 SAM-S feature summary

CATEGORY FEATURES

supervision • extended fault monitoring dashboard with drill-down to detailed alarm and element status views• Web-based GUI for wider accessibility

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5620 SAM-O The alcatel-lucent 5620 saM-O module provides full access to 5620 saM functionality through an open Oss interface. It uses XMl and Java Messaging service (JMs) to integrate with external applications for service activation/provisioning, fault management, performance reporting, sla management, billing, traffic engineering, and network capacity planning. (see Table 5 for the 5620 saM-O feature summary.)

external systems can also configure, activate and retrieve faults for third-party devices through the saM-O. This reduces costs by providing a single and stable integration point for a large number of network element types.

Alcatel-Lucent OSS Connected Partner Program The alcatel-lucent Oss Connected Partner Program further reduces Oss integration time and costs by certifying integration of the alcatel-lucent 5620 saM with applications from industry-leading independent software vendors.

Alcatel-Lucent Service Portal The alcatel-lucent service Portal is a light-weight, web-based application that further maximizes operational fit and efficiency. Based on a re-usable framework, it can be developed quickly and cost-effectively to address specific process and workflow integration requirements, resulting in an unmatched degree of operational flexibility.

The service Portal offers a custom-built web interfaces for end customer or operator use, based on 5620 saM-O.

TEChNICAL SPECIFICATIONS a technical specifications sheet is available on the 5620 saM web site for up-to-date information on 5620 saM supported network devices and software releases, as well as scalability numbers.

Table 5. 5620 SAM-O feature summary

CATEGORY FEATURES

Bss/Oss integration • Open, bidirectional XMl and JMs interfaces • software development kit with sample code and developer’s guide • Custom web interfaces developed through the alcatel-lucent service Portal• alcatel-lucent Oss Connected Partner Program certifies integration between the 5620 saM and

market-leading Oss applications