51619 zsm tracker engner till 17 may_new
TRANSCRIPT
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Row Labels Count of FINAL RESOULUTION
Closed 53
Closed 53
FAM 149
Booster required 3Capacity Addition 1
Height Increment required. 7
High Gain Antenna Required 7
IBS Required 2
New Site Planned. 22
New Site Required. 64
Repeater Required 7
Sector Addition Required 27
Site Locked 3
Site need to be unlocked 2
Site Relocation Pending. 4
Open 86
BSS Team 5
Customer Appointment 7
GPRS TEAM 1
Optimization Pending 13
Survey pending 57
Under observation 1
Switch Team 1
karnataka Roaming issue 1
Retailer Number 71Retailer Number 71
Count of Status Column Labels
Row Labels > 10 Days 1-5 Days 5-10 Days Grand Total
FAM 140 4 5 149
New Site Required. 58 3 3 64
Sector Addition Required 27 27
New Site Planned. 21 1 22
High Gain Antenna Required 7 7
Height Increment required. 7 7
Repeater Required 7 7
Site Relocation Pending. 4 4
Site Locked 2 1 3
Booster required 3 3
IBS Required 2 2
Site need to be unlocked 1 1 2
Capacity Addition 1 1
Open 38 33 15 86
Survey pending 15 30 12 57
Optimization Pending 12 1 13
51619 ZSM TRACKER PENDANCY TILL 16 May 13
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Customer Appointment 7 7
BSS Team 3 1 1 5
Switch Team 1 1
karnataka Roaming issue 1 1
GPRS TEAM 1 1
Under observation 1 1
Grand Total 178 37 20 235Count of Cluster Column Labels
Row Labels Kolhapur Nanded Pune NSC Aurangabad
Subodh Kumar 21
Sudhir Goyal 16
Sujay Lande 13
Gajanan 10
Sanjay Mhatre
Nikhil
Vinay Nikam
Himani Handoo
Suresh Lokhande
Hemant Joshi
Baban
Grand Total 21 16 13 10
17-Apr 18-Apr 19-Apr 20-Apr
Total Complaint Received 14 9 8 6
Duplicate Complaint 1 0 0 0
Call made to customer 14 9 8 6
Customer not respondinh / NCT 1 1 0 1Survey WIP 5 5 5 1
RF Team Revert Pending 0 0 0 0
Network issue resolved 7 3 3 4
Cumulative open 5 5 5 1
Cumulative Resolved 7 3 3 4
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Vasai Pune Jalgaon Amravati Nashik Solapur Nagpur Grand Total
21
16
13
10
4 4
4 4
3 3
3 3
3 3
2 2
1 1
4 4 3 3 3 2 1 80
##### ##### 23-Apr 24-Apr 25-Apr 26-Apr 27-Apr 28-Apr 29-Apr ##### 1-May
4 3 9 16 11 11 1 6 17 0 8
0 0 0 0 0 1 0 1 0 0 0
4 3 9 16 11 11 1 4 17 0 8
1 0 0 0 0 1 0 1 0 0 01 0 6 6 9 5 1 4 9 0 1
0 0 0 0 0 0 0 0 0 0 0
2 3 3 10 2 4 0 1 8 0 7
1 0 6 6 9 5 1 4 9 0 1
2 3 3 10 2 4 0 1 8 0 7
51619 ZSM Tracker daily Dashboard
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2-May 3-May 4-May 5-May 6-May 7-May 8-May 9-May 10-May
7 15 12 2 15 10 15 16 7
0 0 0 0 0 0 1 1 0
7 15 12 2 15 10 15 16 7
0 0 0 0 0 0 1 1 04 12 5 2 9 8 10 8 3
0 0 0 0 0 0 0 0 0
3 3 7 0 6 2 4 7 4
4 12 5 2 9 8 10 8 3
3 3 7 0 6 2 4 7 4
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11-May 12-May 13-May 14-May 15-May 16-May 17-May
7 4 14 18 11 15 10
0 0 0 1 1 0 0
7 4 14 18 10 15 10
0 0 0 1 1 0 06 0 6 11 10 8 6
0 0 0 0 0 0 0
1 0 8 6 0 7 4
6 4 6 11 10 8 6
1 0 8 6 0 7 4
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sr Mobile Date & time Aging Emploe Name ZSM MAIL ID
125 9890177832 15-Mar-13 > 10 Days Sameer Shaikh [email protected]
223 9890209524 6-May-13 > 10 Days Himanshu Jain [email protected]
236 9890649626 7-May-13 5-10 Days Pranay Kumar [email protected]
237 9890115099 7-May-13 5-10 Days Vikas Sawant NA
247 9890032599 8-May-13 5-10 Days Ravi Kannolly [email protected]
248 9890032599 8-May-13 5-10 Days Ravi Kannolly [email protected] 9890244897 9-May-13 5-10 Days Bhaskar Talhar [email protected]
281 9860219506 11-May-13 5-10 Days Akbar Pasha [email protected]
285 9975561153 12-May-13 1-5 Days Musheer Khan [email protected]
326 9766549225 15-May-13 1-5 Days Rohit Goja [email protected]
328 9890033874 15-May-13 1-5 Days Nikhil Devang [email protected]
329 9890033874 15-May-13 1-5 Days Nikhil Devang [email protected]
335 9860219506 15-May-13 1-5 Days Akbar Pasha [email protected]
337 9960049432 16-May-13 1-5 Days Irfan Shaikh [email protected]
338 9766549225 16-May-13 1-5 Days Rohit Goja [email protected]
350 9960049432 16-May-13 1-5 Days Irfan Shaikh [email protected]
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected] -
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address Area CITY Cluster Local RD Contac Apointmen Contacted Issue
At post-Kal Kallali Nanded Nanded 9970470823 Customer F3/15/2013 11:44:00 AM:Cont
At Post Pot Naygaon Nanded Nanded 9860637435 Ashok 07 May 2013 12:24 PM Custom
At Post AshAshthi Hatgaon Nanded 9970398443 Ajay 08 May 2013 10:29 AM Custo
At Post AshAshthi Hatgaon Nanded 9096282480 Ajay / 9970 08 May 2013 10:34 AM Custo
At post An Anegaon Deglur Nanded 9860637395 09 May 2013 4:43 PM Custom
At post ra Bigalwadi Deglur Nanded 9860637395 09 May 2013 4:43 PM CustomJay corpor MIDC Nanded Nanded 9822987755/922575268 09 May 2013 6:30 PM Custom
At post-Ch Chudwa Parbhani Nanded 9730324783 11 May 2013:11:43 AM:Custo
At Post Ga Ahmadpur Latur Nanded 9860194542/997037309 12 May 2013 10:08 AM Custo
LIC colone latur Latur Nanded 9766549225 15 May 2013 10:10 AM Custo
Sushila DevLatur Latur Nanded 9561219624/909683161 15 May 2013 1:34 PM Custom
vaibhav naLatur Latur Nanded Alsam shaikh 15 May 2013 1:37 PM Custom
At post pu Purna Parbhani Nanded 9730324783 Nabin Ahm 15 May 2013 5:17 PM Custom
At Anandw Umri Parbhani Nanded 9850577987 sameer 16 May 2013 10:03 AM Custo
At post pe Parbhani Parbhani Nanded 9766549225 16 May 2013 1:38 PM Custom
At post Po Pokharni Parbhani Nanded 9960758583 sakhre 17 May 2013 10:48 AM Custo
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Network RF S Signal level at RX Quality at Current Servi Signal level in RX Quality in Current Servi Lat Long
-75dbm/-7 -75dbm/-7 0 39337 -98dbm/-1 2 39337 18.76032 77.29849
er facing c -82dbm/-9 3 7588 -90dbm/-96 2 7588 18.86603 77.60742
er facing coverge fluctuating issue everywhere
er facing Coverge fluctuating issue evevrywhere
r facing in _-72dbm/- 0 59002 83dbm/87 1 59002 18.33924 77.44805
r facing in 83dbm/88 2 1026 96dbm/98 4 1026 18.30631 77.47984r facing covere issue everywhere
er getting full coverage issue.But if he called another person,B party peron not getting voice,Mins one
er facing indoor coverege issue ,coverge fluctuating
er facing indoor coverge issue, and indoor gprs not work
er facing indoor coverge issue
r facing indoor coverge issue only
r facing indoor coverge issue
er facing indoor coverge fluctuating issue
r facing indoor coverge issue only
er facing indoor coverge issue
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Resolution Status FINAL RESO Pending with Received dat RECEIVED TI Indus Ref Id Status Final Status
Weak indoor cove Open Optimizati RF NSN
ization done issue Open Optimizati RF NSN
Open for Survey Open Survey pen RF NSN
Open for Survey Open Survey pen RF NSN
Open for Survey Open Survey pen RF NSN
nera by site is 3.5 Open Survey pen RF NSNOpen for Survey Open Survey pen RF NSN
Open For Survey Open Survey pen RF NSN
Open For Survey Open Survey pen RF NSN
Open for Survey open Survey PenRF NSN
Open for Survey open Survey PenRF NSN
Open for Survey open Survey PenRF NSN
Open for Survey open Survey PenRF NSN
Open for Survey open Survey PenRF NSN
Open for Survey open Survey PenRF NSN
Open for Survey open Survey PenRF NSN
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Network IssueRF Engg Na TSG SLA Remarks
Sudhir Goy Out Of SLA
Sudhir Goy Within SLA
Sudhir Goy Within SLA
Sudhir Goy Within SLA
Sudhir Goy Within SLA
Sudhir Goy Within SLASudhir Goy Within SLA
Sudhir Goy Within SLA
Sudhir Goy Within SLA
Sudhir Goy Within SLA
Sudhir Goy Within SLA
Sudhir Goy Within SLA
Sudhir Goy Within SLA
Sudhir Goy Within SLA
Sudhir Goy Within SLA
Sudhir Goy Within SLA