Got 15 minutes? Make a Difference In Banking. This short guide explains how your

bank or financial institution can start

improving the customer experience by

automating core business processes.

Kofax delivers an enterprise

capture platform to optimise

a broad range of banks’ and

financial institutions’ critical

business processes, such

as account opening, loan/

mortgage processing, credit

card application processing,

funds processing, as well as

invoice processing (including

e-invoicing) and mailroom

automation.

As financial products commoditise fast, one key to outsmarting the competition is business process automationAfter years of trying to push people out of branches in favour

of ATMs and the Internet, many banks realised that they were

losing touch with their customers. So banks are now focusing

on the branch to help build profitable customer relationships

and are converting them into centers for financial advice and

sales. Financial products, however, are quickly becoming

commoditised due to new market entrants and consolidation,

so banks are trying to differentiate themselves to help keep

existing customers and attract new ones. The primary tactic they

are using to establish a level of differentiation is outstanding

customer service. So as banks transform their branches they

are employing technology to speed up transactions and better

communicate with customers that utilise this channel. But

the ability to provide better service isn’t the only competitive

advantage banks gain from automated business processes:

Lower costs and improved security and traceability are also key

requisites in order to outperform the ever growing competition.

“Through Kofax technology and NCR hardware/software solutions, we have been able to significantly reduce processing cycles, clear visibility on the float, and cut down our operation costs.”– Syed Mujeeb, Head of IT BRM Division, United Bank Limited

CAPTURE: COMPETITIVE ADVANTAGE

So Let’s Take a Look at the Top 5 Reasons to Automate

1. Dramatically improves the cycle times for approval

processes– get to “Yes” faster than your competitors.

One leading global banking customer automated distribution

of mail to workflow within one hour.

2. Provides scale to allow your business to grow without

adding headcount and cost.

A top 10 global bank reduced their scanning charges 10 cents

to six cents per page while increasing volumes by almost 20%.

3. Decrease your cost to comply with the ever changing and

more restrictive regulations.

With better data and less manual data entry come easier

compliance with changing regulation. In fact, the manual

correction rate at a top 10 global bank decreased nearly 50%

to less than 1%.

4. Facilitate better interactions with your customers by

communicating across all mediums (fax, mobile, SMS,

voice, scan, branches).

A top 20 global bank needed to process all channels (letter,

fax, email, upload) on upwards of 15 million pages per year.

Kofax automated their input channels, improved their

customer responsiveness, and achieved an ROI within 3 months.

5. 24 of the top 25 global banks are Kofax customers.

Want to Make it Work for You? Contact:contactus_emea@kofax.com or visit our website solution

pages on: www.kofax.com/solutions/banking-and-finance.asp

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“We started with 15 remote sites in 2004 and expanded up to 160 sites. Based on the great success, we remain extremely confident about the customer friendly solution we were able to implement. We can now serve our customers without losing efficiency or compromising security which was one of our main objectives for the project. Our customers have already given us very positive feedback.”– Bogdan Pipernea, Unicredit Tiriac Bank.

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