5 ways to enhance your funeral home servicessolutions.stericyclecommunications.com/rs/929-oaw... ·...

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FUNERAL HOME SERVICES 5 Ways to Enhance Your Funeral Home Services The funeral home profession is highly competitive and involves working with grieving families – many of whom have never gone through the process of contacting a funeral home before. It’s important to have a communication strategy that represents your brand with compassion and expertise. You can improve your overall family experience while enhancing availability, efficiency, profitability, and employee satisfaction in five key ways. 24/7 Availability Strengthen Online Presence Create Efficiency Avoid Voicemail Greater Work/ Life Balance +1.844.529.2683 Contact us to learn more StericycleCommunications.com/funeral-home 24/7 Availability Providing seamless, around-the-clock service better meets the needs and expectations of today’s families and clients. Call forwarding allows you to send calls to another phone, but only works if you have continuous access. An answering service offers: Guaranteed live-voice answering Assurance that someone is available to answer calls, 24/7/365 Specially-trained agents who become an extension of your business Gellar Funeral Strengthen Your Online Presence No matter the service, clients are looking for simple access and convenience. Having a strong online presence is more important than ever. Some tips for maximizing your web presence include: Providing accurate, up-to-date information Ensuring your website site is mobile-friendly Enabling clients to conveniently reach your business via a webchat feature Create Efficiency Online and mobile tools help ensure your organization operates at its best, whether in the office or on the go. You can better communicate with staff and manage common tasks, such as messages, on-call staffing, and service information, by implementing the right tools, including: Texting & automated messaging Specialized, user-friendly mobile apps Online access from any computer Avoid Voicemail First impressions are everything. Voicemails and robotic messages can easily frustrate families during a time of loss and grief. By using an answering service, funeral directors can: Tend to other organizational needs without missing a call Avoid client hang-ups due to voicemail Manage their business away from the office Create Greater Work/Life Balance As a funeral director, you and your employees are very busy and have a lot to accomplish. The right communication solutions can help manage your day-to-day more effectively. Incorporating an answering service ensures: Employees have the time to focus your families’ needs Potential business is never lost due to missed calls Productivity and satisfaction are increased Delivering a memorable service is key – and finding a communications partner who understands you and your clients is an essential part of that effort. Stericycle Communication Solutions is committed to the funeral profession, offering best-in-class solutions that are customized to fit the individual needs of your business. 1

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Page 1: 5 Ways to Enhance Your Funeral Home Servicessolutions.stericyclecommunications.com/rs/929-OAW... · An answering service offers: Guaranteed live-voice answering Assurance that someone

FUNERAL HOME SERVICES

5 Ways to Enhance Your Funeral Home Services

The funeral home profession is highly competitive andinvolves working with grieving families – many of whomhave never gone through the process of contacting a funeralhome before. It’s important to have a communicationstrategy that represents your brand with compassion andexpertise. You can improve your overall family experiencewhile enhancing availability, efficiency, profitability, andemployee satisfaction in five key ways.

24/7 Availability

StrengthenOnline Presence

Create Efficiency

Avoid Voicemail

Greater Work/Life Balance

+1.844.529.2683Contact us to learn more

StericycleCommunications.com/funeral-home

24/7 Availability

Providing seamless, around-the-clock service better meets the needs and expectations of today’s families and clients. Call forwarding allows you to send calls to another phone, but only works if you have continuous access. An answering service offers:

Guaranteed live-voice answering

Assurance that someone is available to answer calls, 24/7/365

Specially-trained agents who become an extension of your business

Gellar Funeral

Strengthen Your Online Presence

No matter the service, clients are looking for simple access and convenience. Having a strong online presence is more important than ever. Some tips for maximizing your web presence include:

Providing accurate, up-to-date information

Ensuring your website site is mobile-friendly

Enabling clients to conveniently reach your business via a webchat feature

Create Efficiency

Online and mobile tools help ensure your organization operates at its best, whether in the office or on the go. You can better communicate with staff and manage common tasks, such as messages, on-call staffing, and service information, by implementing the right tools, including:

Texting & automated messaging

Specialized, user-friendly mobile apps

Online access from any computer

Avoid Voicemail

First impressions are everything. Voicemails and robotic messages can easily frustrate families during a time of loss and grief. By using an answering service, funeral directors can:

Tend to other organizational needs without missing a call

Avoid client hang-ups due to voicemail

Manage their business away from the office

Create Greater Work/Life Balance

As a funeral director, you and your employees are very busy and have a lot to accomplish. The right communication solutions can help manage your day-to-day more effectively. Incorporating an answering service ensures:

Employees have the time to focus your families’ needs

Potential business is never lost due to missed calls

Productivity and satisfaction are increased

Delivering a memorable service is key – and finding a communications partner who understands you and your clients is an essential part of that effort. Stericycle Communication Solutions is committed to the funeral profession, offering best-in-class solutions that are customized to fit the individual needs of your business.

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