5 ways to enhance your funeral home servicessolutions.stericyclecommunications.com/rs/929-oaw... ·...
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FUNERAL HOME SERVICES
5 Ways to Enhance Your Funeral Home Services
The funeral home profession is highly competitive andinvolves working with grieving families – many of whomhave never gone through the process of contacting a funeralhome before. It’s important to have a communicationstrategy that represents your brand with compassion andexpertise. You can improve your overall family experiencewhile enhancing availability, efficiency, profitability, andemployee satisfaction in five key ways.
24/7 Availability
StrengthenOnline Presence
Create Efficiency
Avoid Voicemail
Greater Work/Life Balance
+1.844.529.2683Contact us to learn more
StericycleCommunications.com/funeral-home
24/7 Availability
Providing seamless, around-the-clock service better meets the needs and expectations of today’s families and clients. Call forwarding allows you to send calls to another phone, but only works if you have continuous access. An answering service offers:
Guaranteed live-voice answering
Assurance that someone is available to answer calls, 24/7/365
Specially-trained agents who become an extension of your business
Gellar Funeral
Strengthen Your Online Presence
No matter the service, clients are looking for simple access and convenience. Having a strong online presence is more important than ever. Some tips for maximizing your web presence include:
Providing accurate, up-to-date information
Ensuring your website site is mobile-friendly
Enabling clients to conveniently reach your business via a webchat feature
Create Efficiency
Online and mobile tools help ensure your organization operates at its best, whether in the office or on the go. You can better communicate with staff and manage common tasks, such as messages, on-call staffing, and service information, by implementing the right tools, including:
Texting & automated messaging
Specialized, user-friendly mobile apps
Online access from any computer
Avoid Voicemail
First impressions are everything. Voicemails and robotic messages can easily frustrate families during a time of loss and grief. By using an answering service, funeral directors can:
Tend to other organizational needs without missing a call
Avoid client hang-ups due to voicemail
Manage their business away from the office
Create Greater Work/Life Balance
As a funeral director, you and your employees are very busy and have a lot to accomplish. The right communication solutions can help manage your day-to-day more effectively. Incorporating an answering service ensures:
Employees have the time to focus your families’ needs
Potential business is never lost due to missed calls
Productivity and satisfaction are increased
Delivering a memorable service is key – and finding a communications partner who understands you and your clients is an essential part of that effort. Stericycle Communication Solutions is committed to the funeral profession, offering best-in-class solutions that are customized to fit the individual needs of your business.
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