5 things customer service reps should never say (and what to say instead)

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Post on 08-Aug-2015

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  1. 1. w~ r-: -7* I I I is l -ii ll; . ~li.> .0 .. .Endless Opportunities5 Things Customer Service Reps Should Never Say[am/3/ Uaf f0 Sig 9n5fea/ ]
  2. 2. "I CAN'T HELP YOU WITH THAT. " my this inrfemIT SOUNDS LIKE [DEPARTMENT Xl OAN ASSIST YOU ON THIS.LET ME TRANSFER YOU OR FIND YOU @ THEIR OONTAOT NUMBER. "INFINITCOIil_i'lClrrrrrrrrrrrrrrrrrr eswww. infinitcontact. com
  3. 3. "I'M NEX/ .' My M23 inrfem"I WILL NEED TO OONSULT ABOUT THIS ISSUE WITH A OOLLEAOUE.PLEASE HOLD AND wrcmm STAY ON THE LINE. www. infinitcontact. com
  4. 4. 1"P! I"2'2/; s'zem[ ' A INFINITIEndlessopportunities: www. innitcontact. com
  5. 5. YOU DON'T a . _ UNDERSTAND. '. My 1%}?ins'fi9M[I UNDERSTAND THAT THERE WE'RE FAOING A DIFFIQULTY HERE.LET'S (90 THROUGH IT TO ETHER. o, .L": .". .. ,f. E. 0www. infinitcontact. com
  6. 6. .i ea. -_ -5 I < ,1.li. i:ilI I, i~ ..59. __ re:r_,J?i __ . "~i. i:-: _, .1 r; ees, lsN~. li* I.3,;__ 55,, I ':I , I ,. __. _ ll '_ K ."Ir. I I . I HV MI..;.. . ,,9ii sinl-. I V" K,Y 3 .s 3 is-,2,
  7. 7. . INFINITC0ntaCtEndless Opportunitieslninit Contact is one of the top providers of quality outsourcing contact center solutions in Asia. our vision and goal is to help small and meclu'n~szed cornparies around the globe IOgrow and prosper by enabling them to experience the lull oenelits of partnering witn anoutsourcing company that specialized in customer support and call center outsourcing services.lnfinit Contacts outsourcing service offerings include: - inbound Services - Outbound Services - Social Media Services - Call Management System (CMS) IT Solutions - Back-office Data Management ServicesCONTACT US