Tech Trends5 Disruptive Technology Trends

Agenda

30K foot view of some big tech trendsReview of some "Disruptors"

Goal - Put some of these technologies on your radar for future decision making.

Who is this guy?

● Attained CAE certification in 2010

● Currently Managing Partner at Red Argyle

● Specialize in Salesforce automation and custom application development on "The Cloud"

Disclaimer

I'm a Salesforce.com Partner

Will mention a few products and brands during this presentation. They are not endorsements or recommendations, just examples.

1) - Cloud Computing

What is it?

IT Service Applications delivered over a network, that network typically being the internet.

The Cloud Continuum

Servers in your officeColocated ServersVirtual ServerVirtual Virtual ServerHosted ApplicationMultitenant Hosted Application "Cloudiest"

Who is the Cloud?

Google - Gmail/Google AppsAmazonSalesforce.comDropbox/BoxQuicken/Quickbooks "Online"

Considering Cloud?

● Research the vendor (performance/SLA guarantee)

● Review compliance - assure no violations● Cost/Benefit● Can you get a backup? (Vendor Lock-In)● Get a demo, try before you buy, and break

things to test SERVICE.

2) Payment Processing

Who uses it?

Starbucks...

And over half million other small businesses.

Everyone's a Vendor

3) Mobile and Bring Your Own Device - "BYOD"

Customers are coming into your stores armed with more information than ever.

"WikiExperts"

Staff can be "Online" all the time.

● Do you block Facebook? Why?

Consider a BYOD device policy, especially if staff will be using any business apps from their devices.

"Internet of Things"

Devices can talk to Devices

● Fleet management● Building management● New generation of

devices to sell?

4) Big Data

Storage and processing is practically FREE.

How "Free"?

Google Drive - 100GB of cloud storage for $4.99/month

Dropbox.net - 100GB of cloud storage for $9.99/month

100GB is 13,325,100 pages of information.

Processing as a Commodity

Example

What to do with it?

The web has been "scraped". This data has been organized and indexed.

Find new customers.Import/Update your CRM.Make sure you're found.

5) Social

Some Numbers

Is Facebook the New Website?

More than Just Facebook

People Said That ???!!!???

Twitter is more than just Breakfast

Yes, I use it too!

Industry Example

Example Continued

Are you ready?

To know what your customers are saying?To respond to your customers?To find new customers using the social web?To keep bringing customers back?To deliver service through social channels?

Make a plan

● What can you hope to accomplish?● Set goals and performance indicators● Who is responsible?● Who is authorized to speak on behalf of the

company?● Give them some time & resources● How to manage an issue?● Check compliance/usage policy● Monitor & Collect

Conclusion - IT NIRVANA

Mainframes vs. Now

No or minimal hardwareEasy AdministrationCommoditized pricingPay per useLeveraging cloud technology

Conclusion!

Follow me on Twitter!

@DarthGarry