5 Takeaways from South by Southwest

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Post on 15-Jul-2015

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<ul><li><p>Takeawaysfrom2015</p><p>5</p></li><li><p>The auTomobile is changing societyagain</p><p>T h e i n v e n T i o n o f T h e a u To m o b i l e is one of the greatest technological achievements in human history. Now, the automobile is meshing with another massive disruption, the digital revolution, to once again completely change society. Self-driving cars are coming; at SXSW, Doug Newcomb, President of C3 Group, gave a 5-10 year timeline for fully autonomous vehicles hitting our roads. With the recent announcement of Mercedes incredibly cool looking self-driving car, deprofessionalization has hit the drivers seat, too. Delphi took this to its logicaland very SXSW-styleconclusion by announcing that it would drive its autonomous vehicle all the way to the NY Auto Show. Well be there to check it outalbeit behind a sturdy crash barrier. And Uber, a big presence last week, is another example of deprofessionalization in the digital age (traditional taxis are going the way of travel agencies and maybe the way doctors will soon, too), and the return of the barter economy to everyday life. Self-driving cars...self-treating patients...we really are returning to a barter economy. Only this time, were betting our very lives.</p><p>1</p></li><li><p>who are the innovators? </p><p>2S a n dy C a r T e r o f i b m S a i d, I think every person needs to be a change agent today. Right. IBM. Theyre the folks who brought you, you know, the computer age? Well, they arent slowing down. IBMs AI wizard Watson may revolutionize computing before the end of this decade. (And, Watson, if youre reading this, we think youre great.) Theyre proof-positive of the barrenness of our conventional ideas about how innovation happens. Innovation is often romanticized, with the image of a genius working away in a dusty garage. Weve always been in an age where path-breaking innovation and lone genius must </p><p>come together with societal support to create the next iteration of the future. We forget that Xerox were forefathers of the graphical user interface </p><p>and that they worked with DARPA to create the Internet. In the post-Snowden era, the public-private partnership in the tech space needs to be re-forged. Governments want to solve problems (at least we hope they do!) and the solutions often are found through innovation. But they also need the efficiency of private companies to help get these solutions to scale. </p></li><li><p>if youre noT omnichannel, youre no channel</p><p>3</p><p>r e Ta i l e r S ST i l l n e e d to adjust to the new-age customer journey. Jennifer Hyman, co-founder and CEO of Rent The Runway, said last week that shopping malls and stores need to innovate to be relevant, focusing on service or entertainment. They need to offer an experience that one cant get online. She suggested that stores should be like massive customer service centers or distribution centers, quickly servicing problems. Buy online/on mobile, pick up in store (BOPS) is in its infancy, but whoever perfects this process will have a leg up. The stores of tomorrow will become the catalogs of today. </p></li><li><p>augmented and VirtualrealiTy isnT a parlor Trick anymore</p><p>4</p><p>e aC h y e a r i n a r/v r T eC h n o lo gy development is like 12 years of development anywhere else. Its technological dog-years. Its coming. Augmented and virtual reality is no longer just a parlor trick; companies need to start seriously thinking about how they can leverage AR/VR as part of their digital strategy and eventually their product or service delivery. Marriott used Oculus Rift to create an incredible immersive selling experience that took potential guests on a round the world trip. At this point, its a great marketing stunt. But thats where things always begin. Whats next? Well, imagine a world where a consumer can be dropped into a room full of furniture and get the details on a product simply by looking in its direction. Stop imagining it, and start preparing for it.</p></li><li><p>South by southWhy?</p><p>5 i n n ovaT i o n g e T S Ta l k e d about a lot at these things, and SXSW 15 was no different. But maybe its time for SXSW itself to innovate a bit. It seems as though the time of SXSW being a mold-breaking event might be in the rearview mirror. Now its a little more like a mold-growing one. Do we need panels on how to succeed at social media anymore? Just as the Consumer Electronics Show is no longer for industry people and is now truly a consumer show, SXSW may be best served re-inventing itself back into a place for digital mass-market adopters. Those people are now over at the Mobile World Congress; a movement that mirrors the platform migration of media, content, and retail. </p></li></ul>