5 questions to ask yourself when buying a mobile phone recording solution

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Copyright Business Systems UK Limited 2010

If so...you’ll be able to find and replay mobile call recordings from within your existing landline recording application, with one centralised point of access...

Do you want to be able to leverage your existing landline call recording solution, by streaming mobile recordings into those platforms?

Do you want to be able to leverage your existing landline call recording solution, by streaming mobile recordings into those platforms?

If so...you’ll be able to find and replay mobile call recordings from within your existing landline recording application, with one centralised point of access...

Copyright Business Systems UK Limited 2010

If so...you’ll be able to find and replay mobile call recordings from within your existing landline recording application, with one centralised point of access...

Do you want to be able to leverage your existing landline call recording solution, by streaming mobile recordings into those platforms?

If you have a complex call recording estate across different offices and systems – you can replay any call recording - landline, legacy, mobile or hosted using a single point of access portal.

For the very first time you can have a compliant recording portal, streamlining all recordings in one place for simple, less labour intensive retrieval and playback.

Copyright Business Systems UK Limited 2010

If so...you’ll be able to find and replay mobile call recordings from within your existing landline recording application, with one centralised point of access...

Do you want to be able to leverage your existing landline call recording solution, by streaming mobile recordings into those platforms?

Many mobile call recording solutions available today can be deployed on either an on-premise, hosted or even hybrid basis. Some companies prefer to outsource the handling of their mobile call recording to the supplier managing this service on a hosted basis.

You need to think about storage costs- If internal policies dictate to store recordings for 3 to 4 years a hosted solution may not be right when you compare costs of retaining calls on your own internal hard disk drive V’s data warehouse storage costs.

Copyright Business Systems UK Limited 2010

If so...you’ll be able to find and replay mobile call recordings from within your existing landline recording application, with one centralised point of access...

Do you want to be able to leverage your existing landline call recording solution, by streaming mobile recordings into those platforms?

Can the solution you are considering replicate the positive experience you have had using the technology in the UK whilst the user is doing business in Singapore?

Most mobile call recording suppliers should be willing to provide you with trial handsets to test over a period of time- geared up for roaming so you can make sure it will deliver the seamless user experience your traders will expect.

Copyright Business Systems UK Limited 2010

If so...you’ll be able to find and replay mobile call recordings from within your existing landline recording application, with one centralised point of access...

Do you want to be able to leverage your existing landline call recording solution, by streaming mobile recordings into those platforms?

Do you have a BYOD policy that require some controls to be put in place? Are you using Blackberry’s which are already locked down to a certain degree or are you working with iPhones and Samsung’s?

What are the implications for ensuring a tamper proof mobile recording solution that meets the needs of your IT security protocols?