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Cynthia Seow

1

5 PART

CAUSEAND

CORRECTIVE

ACTION

5 PART CAUSE

ANDCORRECTIVE

ACTION

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Define thenonconformity or

problemstatement

1st:

immediate

action

2nd:

Cause

3rd:Corrective

Action

4th:

CorrectiveAction

Verification

5th

: FollowUp

Cynthia Seow 2

5 PART CAUSE AND

CORRECTIVE ACTION

Objectives:

By the end of this session, you will

understand what are all of the 7items as below mentioned:

1)

2)

6) 5)

4)

3)

7)

A Corrective Action

Request (CAR) will be

issue for any

nonconformity

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A Corrective Action

Request (CAR) will be

issue for any

nonconformity

Nonconformity / Nonconformance / noncompliance

They are mainly from 2 importanct internal or external processes:) Inspection of pro ucts

2) Au its

Once a CAR is issue to the relevant personnel, he/she has to

give the corrective actions. Nee to ensure the right personto own this CAR an give the corrective actions. An improvement teamconsists of personnel from ifferent epartments may form to a ress

the problem, if necessary.

To whom?

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Before you have taken any action, you must:

a) un erstan clearly what is the nonconformance (the problem statement)

- reference ocument (eg work instruction, proce ure, specification

& etc)

- What, Who, when, where, why, how many an how big is theproblem an the impact

- facts an ata but not assumption

I entify who shoul own this CAR an give the corrective actions. Procee to

imme iate action when the problem is clearly un erstooo .

Wrong t ooth ext rac ti on??!! 

Only  one probl em t ooth but ext rac ted tw o??!! 

Without fully un erstoo the problem, wrong corrective actions

taken later will not eliminate the problem an also will waste theresources of the organization

Cynth

ia Seow 4

Define thenonconformity or

problem statement

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Example 1: If the nonconformity is a product defect from inspection wronghole drilled at location not per drawing (spec)

- To correct the noncompliance

- To contain the problem

1. To communicate to all relavant personnel of the nonconformity an correct

metho of making the part. Who?When? An how?

2. To stop the pro uction line temporary until no. 3 was one. Who? When?

An how?3. To segregate the affecte parts from goo parts (both work in progress an

finishe goo ). Who? When? An how?

4. To rework, repair or reject the part accor ingly. Who? When? An how?

5. To check if any part being shippe out of the factory. If yes, inform the

customer. Who? When? An how?

6. To check if other line running the same part has the same problem. If yes,also take the same actions. Who? When? An how?

Do not procrastinate !!!

Cynthia Seow 5

1st:imme

iateaction

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2n :Cause

Brainstorming session an to

Use tools to investigate or analyse what are the

root causes to eliminate the problem

1.Cause-an -effect iagram also known as

Fishbone / Ishikawa iagram (Man, Method, Machine,

Equipment, Environment)

2.Why Why Analysis (5 Whys)

3. & etc

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4th: CorrectiveAction

Verification

Verification plan:Are all of the written corrective actions were taken timely by

the responsible person? & etc

Its effectiveness to be verified by the superior.Any necessary mo ifications require are also uely

taken by the right person :� Revised work instruction, procedure

� Created or revised process flow diagram

� Standardization to other related process, if any

� Error proof tools are workable

� Retrained the operators

� & etc.

�

Its effectiveness

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5th part:Follow Up

The 5th part follow up is on the sustainability of the

corrective actions after a reasonable perio from the4th part verification.

The CA will then be close if the follow up status is goo .

If the status is not sustaine , it will revert back to the1st step an the same flow will start all over again.

The 5th part follow up will be one

By:

1) Inspection appointe responsible person

2) Au it - Au itor

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Cynthia Seow 10

The En !!