5 hot omnichannel trends
DESCRIPTION
In this visual presentation you will learn new trends that are transforming the world of omnichannel retail.TRANSCRIPT
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5 Hot OmnichannelTrends
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1. Buy online, pickup anywhere
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Best Buy allows you to see which products are in stock and pickup orders from over 1,500 stores.
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Online shoppers can pickup their items at any post office location free of charge.
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With the Amazon locker program, you can ship online orders to 7-11 and Staples stores for free in-store pickup.
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Vons offers hourly grocery deliveries for their customers.
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2. Ship from Store
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Having a ship-from-store program helps prevent lost online sales.
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3. Mobile’s “In-Store” Mode
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➤ 84% of smartphone shoppers use their devices to help shop while in a store
➤ 54% of shoppers are keen to use mobile devices to compare prices in-store
➤ 1 in 3 shoppers use their smartphones to find information instead of asking store employees
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4. Everything, everywhere(the endless aisle)
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Products should never be out of stock. Retailers can ship items not located in stores to enhance the customer experience.
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5. Augmented Shopping
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Google Glasses: A Shopping Experience Right in Front of Your Eyes
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Augmented reality mobile shopping will improve in-store customer experiences.