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Education Education al al Partners Partners Program Program 5 Most Costly Mistakes in Hiring Presented by: Greg Smith President and “Captain of the Ship” Chart Your Course International WELCOME

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How to hire the right people for the right jobs.

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Page 1: 5 Hiring Mistakes Vl

Educational Educational Partners Partners ProgramProgram

5 Most Costly Mistakes in Hiring

Presented by:

Greg Smith

President and “Captain of the Ship”

Chart Your Course International

WELCOME

Page 2: 5 Hiring Mistakes Vl

Educational Educational Partners Partners ProgramProgram

Short Term Hiring Projections

Unemployment 4.8% (Feb ’06) 243,000 new jobs (Feb ’06) Productivity -0.5% (Q4 ’05) Average: 10.2 employers by age 38

Manpower Employment Outlook Survey: “Continued strong hiring outlook

through Q2 2006”

Information gathered from the U.S. Department of Labor and Manpower

Reference the following websites:

http://www.dol.gov/http://www.manpower.com/mpcom/index.jsp

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Educational Educational Partners Partners ProgramProgram

Survey Results

Turnover is under 25% to low

Turnover in the last 12 months

• Decreasing 9.7%

• Flat 45.2%

• Increasing 48.4%

How competitive is the job market

• Less 6.5%

• About the same 48.4 %

• More competitive 48.4%

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Educational Educational Partners Partners ProgramProgram

Survey ResultsHow well do the job descriptions represent the job

• Not a good match 16.1%

• Somewhat accurate 67.7%

• Extremely accurate 19.4%

How did you learn to ask effective questions?

• Still trying to figure it out 35.5%

• Learned from mistakes 38.7%

• Coached by a manager 19.4%

• Articles and books 64.5%

• Interview training 51.6%

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Educational Educational Partners Partners ProgramProgram

Survey ResultsHave you ever used online interview training?

• Yes 0%

• No 103.2%

The interview process I use typically involves

• One interview myself only 16.1%

• Multiple Interviews myself only 0%

• Multiple Interviews with myself and other managers 51.6%

• Multiple interviews including managers and employees 9.7 %

• Panel Interview 38.7%

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Educational Educational Partners Partners ProgramProgram

Hiring Mistake #1

1. We don’t really know what we are looking for.

Define the ideal Candidate Start with the Job Description Describe key knowledge competencies and skill

competencies Define personal competencies and personal traits

for success Identify what is required and what is preferred

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Educational Educational Partners Partners ProgramProgram

Hiring Mistake #2

2. We don’t consistently ask well-crafted questions to gather relevant information from each candidate.

Wrong Questions Closed-ended Open-ended but pointless Illegal

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Educational Educational Partners Partners ProgramProgram

Hiring Mistake #2 cont.

Correct Questions Open-ended and job specific (situation-action-

results) Theoretical

Prepare a Question Strategy Use pre-screen strategies to assess the “basics” Standardized, assigned and consistent Create a flow

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Educational Educational Partners Partners ProgramProgram

Hiring Mistake #3

3. Relying too heavily on one person’s opinion of

the candidate…usually your own

Individual interviews Involve others Define the Roles and Responsibilities during the

interview

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Educational Educational Partners Partners ProgramProgram

Review

Mistake # 1: We don’t really know what we are looking for

Mistake # 2: We don’t consistently ask well-crafted

questions to gather relevant information from each

candidate.

Mistake # 3: Relying too heavily on one person’s opinion

of the candidate…usually your own.

5 Most Costly Mistakes in Hiring

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Educational Educational Partners Partners ProgramProgram

Components:

Facilitator Guide Participant Workbook

Facilitator Friendly Instructions

PowerPoint Enhanced

Job Aids

A step-by-step guide to hiring a winning candidate

Hiring Strategy Checklist

Permission to Duplicate Forms

Quick Reference Guide

Hiring Winning TalentHiring Winning Talent

Delivery format:Delivery format:8 hour classroom program,8 hour classroom program,

3 hour online or blended3 hour online or blended

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Educational Educational Partners Partners ProgramProgram

Hiring Mistake #4

4. Conducting an incomplete evaluation of the candidates.

Resume and applications Standardization = consistent information Solid documentation and scoring Multiple evaluation points (team) Interview team evaluation roll-up Hiring matrix

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Educational Educational Partners Partners ProgramProgram

Hiring Mistake #5

5. Hiring the Best You’ve Seen rather than What’s Really Best for the Position

Don’t jump the gun Avoid hiring the warm body ‘Always be on the Lookout for Talent’

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Educational Educational Partners Partners ProgramProgram

Review

Mistake # 1: We don’t really know what we are looking for

Mistake # 2: We don’t consistently as well-crafted questions to

gather relevant information from each candidate

Mistake # 3: Relying too heavily on one person’s opinion of the

candidate…usually your own.

Mistake # 4: Conducting an incomplete evaluation of the

candidates

Mistake #5: Hiring the Best You’ve Seen rather than What’s Really

best for the Position

5 Most Costly Mistakes in Hiring

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Educational Educational Partners Partners ProgramProgram

Vital Learning for business and life

Vital Learning solutions are based on three essential ideas…

1. Make learning relevant to the participant, their job, and their environment

2. Offer learning that is practical and can be reasonably implemented on the job and in the real world

3. Utilize multiple methods such as reading, discussing, and watching with a concentration on real-life to see the transfer of knowledge into skill and thus impact on-the-job behavior and performance

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Educational Educational Partners Partners ProgramProgram

A Leadership Solution

• Essential Skills of Leadership• Essential Skills of Communication• Developing Performance Goals & Standards• Providing Performance Feedback

• Managing Complaints• Improving Work Habits• Effective Discipline• Resolving Conflict• Coaching Job Skills

• Delegating

• Supporting Change• Communicating Up

Leadership ESSENTIALS

• Motivating Team Members• Solving Workplace Problems• Leading Successful Projects (Classroom)

• Hiring Winning Talent (Classroom)

• Retaining Winning Talent (May 06)

Leadership PLUS

Classroom Workshop Online Modules Blended Combination

Classroom At This Time

Others In Development

19

Page 17: 5 Hiring Mistakes Vl

Educational Educational Partners Partners ProgramProgram

Components:

Facilitator Guide Participant Workbook

Facilitator Friendly Instructions

PowerPoint Enhanced

Job Aids

A step-by-step guide to hiring a winning candidate

Hiring Strategy Checklist

Permission to Duplicate Forms

Quick Reference Guide

Hiring Winning TalentHiring Winning Talent

Delivery format:Delivery format:8 hour classroom program,8 hour classroom program,

3 hour online or blended3 hour online or blended

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Educational Educational Partners Partners ProgramProgram

•Instructor Kits come complete with all

teaching notes, guidelines, video’s,

PowerPoint’s, and all necessary supporting

materials

•Video models contain both “Office” and

“Industrial” settings to fit your environment

•Participant Manuals each include Job Aids and Resource Guide with important

resources for use back on-the-job to help reinforce learning

•Each Job Aids and Resource Guide contains; Self-Assessment Worksheet,

Action Plan Worksheet, Team Leader’s Troubleshooting Guide, Additional

Information and Review, Special Issues Section, A Summary of Skill Points taught,

and a complete Bibliography of recommended readings

Flexible training to fit your environment

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Educational Educational Partners Partners ProgramProgram

Hiring Tip: When hiring managers, look for three key skills that will help your organization go far

1. Diplomacy – the ability to manage relations among teams

2. Monkey Managing – not allowing someone else’s problem, or monkey to jump on one’s back

3. Innovation Triangle – knowing how to say yes to the right projects and not to the time-wasters.

Tip provided by the Hiring Center Powered by Monster.com and Fast Company

5 Most Costly Mistakes in Hiring

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Educational Educational Partners Partners ProgramProgram

Hiring Tip: Beware a Candidate’s Credentials

Resist the seduction of the golden resume. Too often employers become starry-eyed over an Ivy League education and multimillion-dollar accounts. You should be asking questions that will explain how specific goals were met, with what resources, etc., and be careful not to take things at face value.

Tip provided by the Hiring Center Powered by Monster.com and Fast Company

5 Most Costly Mistakes in Hiring

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l e a d e r s h i p s a l e s s e r v i c e p r o d u c t i v

i t y

For more information call 770-860-9464 or visit:For more information call 770-860-9464 or visit:

http://www.chartcourse.com/supervisory_training.htmlhttp://www.chartcourse.com/supervisory_training.html