5 front desk traits to boost guest experience for your hotel this 2016
TRANSCRIPT
5 Front Desk Traits To
Boost Guest Experience
Introduction
With technology evolving so fast, automation is sweeping through hotel operations.
Here are the top 5 front desk traits your staff must develop to build guest loyalty.
But the Front Desk – or the face of the hotel – will always retain its human touch.
Teach your staff to cope with pressure and to be patient
Consider relaxing activities to help them de-stress
Stay Calm
Be Knowledgeable
Make sure that your staff know the locality well
Never say ‘I don’t know’, even if you don’t!
Anticipate Needs
Learn to observe and be proactive about what guests may need
Try to read a guest’s requirements based on the info provided
Be Enterprising
Train your front desk staff to expect the unexpected
A little sincerity goes a long way in building guest relations
Keep Smiling
A simple smile can have a remarkable effect on tired travelers
It costs nothing, and should be implemented by all the staff!
Learn How You Can Simplify Your Hotel's
Front Desk Operations
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