5 Admins for 60,000 Users

JAMES HUNT • DOD CONTRACTOR • VISTRONIX • @ALATYAMI

Creating a High-Clearance Growth Strategy for the Department of Defense

Introduction I N T R O D U C T I O N

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S C A L I N G

O N T H E H O R I Z O N

Getting to 60,000

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S C A L I N G

O N T H E H O R I Z O N

I N T R O D U C T I O N

2010/2011 The Beginning

2012 – From Code to Integration

2013 – Time to Scale

2013 – Time to Scale

2014 – Calm After the Storm

2015 – 60,000 and Climbing

2015 – 60,000 and Climbing

2016 and Beyond

JIRA Projects

1100

JIRA Issues

750,000

Spaces

1900

Bitbucket Repos

2000

Fisheye/Crucible

900/175 Bamboo Plans

300

80,000 Users

2,000 Groups

15,000 Support Issues

Since 2010

3,300,000 Average Hits

Per Day

5 Support Team

Scaling I N T R O D U C T I O N

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S C A L I N G

O N T H E H O R I Z O N

Allows Teams to pick what they need and know what we offer.

Detailed Forms

JIRA Service Desk and Confluence

Set labels and field values to leverage filters to quickly categorize issues.

Prepopulated Fields

Provides documentation for choosing the correct options.

Live Knowledge Base

Allows Teams to pick what they need and know what we offer.

Detailed Forms

JIRA Service Desk and Confluence

Kanban Board – Daily Support

Kanban Board – Daily Support

Kanban Board – Daily Support

SCRUM Board – Long Term Support

Delegated Project Administration

Delegated Group Management

Technical Account Manager

Premier Support

Scaling Cache

Cache

Settings

(Number of Users x 2)

+ (Number of Groups x 2)

User Directory Synchronization

Reduce

Large Groups

60,000 60,000

User Directory Synchronization

Reduce

Large Groups

60,000 ALL-USERS

System Resources

32GB Mem 8 CPU

JVM 16GB Mem

Database 8GB

On The Horizon I N T R O D U C T I O N

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S C A L E D S U P P O R T

O N T H E H O R I Z O N

JIRA Data Center

Confluence Data Center

Bitbucket Data Center

High Availability

crowd-ehcache.xml JIRA / Crowd

ehcache.xml Confluence / Bitbucket / Bamboo

(Number of Users x 2) + (Number of Groups x 2)

Always plan to scale to matter how small you start

JAMES HUNT • DOD CONTRACTOR • VISTRONIX • @ALATYAMI

Thank you!