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Change Management:An Overview

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Objectives :

Logics of Change

Change in Organization & Individual

Resistance

How to overcome resistance?

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Change alone is eternal,

perpetual, immortal

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MOANING ABOUT CHANGE IS FUTILE

( no fruitful results )

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The main dangers in this life are the people

who want to change everything or nothing.

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When the speed of change outside the

organization exceeds the speed of change

within ... The end is in sight!~Jack Welch, C.E.O., General Electric

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What happens

When Organizations fail to adopt ?

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Lack of direction Amoeba Disputes &challenge - Anarchy

Clinging to obsolete - Buggy whip

No future Orientation Myopia Too much admn. Control Remote control

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Individual Vs Organizational change

Knowledge

Attitude

Individual Behavior

Group Behavior

Organization Behavior

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Organizational Change involves

Structure Systems and Procedure

Culture

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Evolutionary Vs Revolutionary

Incremental Vs Transformational

Ongoing Changes in work methods, processes etc

vs

Challenging all assumptions for existing arrangements

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Phases of Growth

Phases feature Crisis

I G through Creativity Leadership II G through Direction Autonomy

III G through Delegation Control

IV G through Coordination Red tape V G through Collaboration ?

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How Change affects people ?

Job Content

Status

Location Redundancy

Social Grouping

Loss of earning or earning potential Changes in conditions of employment

Changes in peoples beliefs & assertions

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Intentional & Goal Oriented

Planned Change

Change agents catalysts

Change Agents Change

Structure

Technology

People

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Individual Resistance

Habit Security

Economic factors

Fear of unknown

Selective information processing

Organizational resistance

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Organizational Resistance

Structural inertia

Limited focus of change

Group inertia

Threat to expertise

Threat to established power relationship

Threat to established resource allocation

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How to overcome resistance ?

Education & Communication

Participation & Support

Negotiation

Manipulation & Co-operation

Coercion ( Compulsion )

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Successful change Involves

Recognize the need for change

Learning a new behavior

Feeling comfortable with new situation

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Change Process Unfreezing

- identify , Increase driving force & decrease

resistance

Moving

- Individual , group , task, structural , technology

Refreezing

- Reinforce the new , finding fits , maintain fits

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Driving Forces

?

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How to make change acceptable ? Express the need for change

Communicate the potential benefits

Protect the interest of concerned people

Get people involved

Communicate the process of change Use change agent

Reinforce earlier changes

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Anonymous Quote

Tell me and I`ll forget,

show me and I may remember,

involve me and I`ll understand.

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Thank You