SUBMITTED TO:SUBMITTED TO:

SIR: MUHAMMAD SALEEMSIR: MUHAMMAD SALEEM

PREPARED BY:PREPARED BY:

FARYAL SHAHIDFARYAL SHAHID RAAFIA HAFEEZRAAFIA HAFEEZ SIDRA SIDDIQUISIDRA SIDDIQUI

TERM REPORTTERM REPORT

FUNCTIONS OFFUNCTIONS OF

MANAGEMENT….!!MANAGEMENT….!!

COMPANY’S NAME:COMPANY’S NAME:

GLAXO SMITH GLAXO SMITH KLINE (GSK)KLINE (GSK)

ABOUT ABOUT GLAXOSMITHKLINE(GSK)GLAXOSMITHKLINE(GSK)

GSK is a world leading researchGSK is a world leading research based pharmaceutical companybased pharmaceutical company with a powerful combination of with a powerful combination of skills & resources that provideskills & resources that provide a platform for delivering stronga platform for delivering strong growth in today’s rapidly changinggrowth in today’s rapidly changing healthcare environment. healthcare environment.

GSK also has leadership in four major GSK also has leadership in four major therapeutic areas:therapeutic areas:

ANTI-INFENTIVEANTI-INFENTIVE CENTRAL NERVOUS SYSTEM(CNS)CENTRAL NERVOUS SYSTEM(CNS) RESPIRATORY SYSTEMRESPIRATORY SYSTEM GASTRO-INTESTINALGASTRO-INTESTINAL GSK is the leader in the important areas of VACCINES..GSK is the leader in the important areas of VACCINES..

THE WORLD OF GSKTHE WORLD OF GSK

GSK employs over 99,000 people in 114 countries.GSK employs over 99,000 people in 114 countries. GSK manufactures over 4 billion packs per year in GSK manufactures over 4 billion packs per year in

28,000 different presentations which are then supplied to 28,000 different presentations which are then supplied to over 160 countries.over 160 countries.

GSK currently make more than 100 prescription GSK currently make more than 100 prescription medicines and vaccines.medicines and vaccines.

Every second GSK distributes more than 32 doses of Every second GSK distributes more than 32 doses of vaccines.vaccines.

GSK global HIV/AIDS education & prevention initiative GSK global HIV/AIDS education & prevention initiative support programs in 21 countries.support programs in 21 countries.

GSK is the global leaders in respiratory , anti-viralGSK is the global leaders in respiratory , anti-viral & vaccines& vaccines

MAJOR PRODUCTS MAJOR PRODUCTS OFOF

GSKGSK IODEXIODEX DISPRINDISPRIN AMOXILAMOXIL AUGMENTINAUGMENTIN POLYFAXPOLYFAX CICATRIN POWDERCICATRIN POWDER DERMOVATE CREAMDERMOVATE CREAM PANADOLPANADOL PANADOL CFPANADOL CF PONSTANPONSTAN CALPOL CFCALPOL CF BETNOVATE CREAMBETNOVATE CREAM BETNASOL (N)BETNASOL (N) ZENTACZENTAC VENTOLINVENTOLIN HORLICKSHORLICKS MACLEANSMACLEANS AQUAFRESHAQUAFRESH

ManagementManagement

Management is the process of Management is the process of planning, organizing, leading and planning, organizing, leading and controlling the use of resources to controlling the use of resources to accomplish performance goals. accomplish performance goals.

PlanningPlanning

Setting objectives and determining Setting objectives and determining how to accomplished them.how to accomplished them.

Objectives of GSK Objectives of GSK company.company.

GSK objective is basically to serve humanity. GSK objective is basically to serve humanity. Although it is profit oriented organization its Although it is profit oriented organization its

slogan or vision is:slogan or vision is:

DO MOREDO MORE FEEL BETTERFEEL BETTERLIVE LONGERLIVE LONGER

DO MOREDO MORE::

DO MORE is for their employees DO MORE is for their employees to do more work with full co-to do more work with full co-

ordination ,ordination ,

co-operation & concentration.co-operation & concentration.SO that their employees serve SO that their employees serve

the organization in a better way…the organization in a better way…

Feel Better:Feel Better:

Feel better is for their customers Feel better is for their customers by taking their medicines by taking their medicines

Live Longer:Live Longer:

GSK believes in helping millions GSK believes in helping millions ofof

people live longer,healthier & people live longer,healthier &

happier lives by getting benefitshappier lives by getting benefits

from their medicines.from their medicines.

Attraction for their employees:Attraction for their employees:

Job Security.Job Security.Food facility.Food facility.

Transport facility.Transport facility.Hygienic environment.Hygienic environment.

Medical facility.Medical facility.

SOCIAL RESPONSIBILITIES SOCIAL RESPONSIBILITIES OFOF

GSKGSK

GSK is a world wide company who always value their GSK is a world wide company who always value their customers in every walk of their lives.customers in every walk of their lives.

GSK works under GSK works under CODE OF ETHICS CODE OF ETHICS In GSK all work done in a 100% pure In GSK all work done in a 100% pure

environment. So that their customers always environment. So that their customers always gets benefits from them.gets benefits from them.

GSK gives donations as well as medicines in the GSK gives donations as well as medicines in the child ward of CIVIL HOSPITAL.child ward of CIVIL HOSPITAL.

GSK fulfills all their social responsibilities .GSK fulfills all their social responsibilities .

DIAGRAM SHOWING SOCIAL DIAGRAM SHOWING SOCIAL RESPONSIBILITY OF GSKRESPONSIBILITY OF GSK

PROVEDMEDICINES

SELLING MEDICINES

INMARKETS

HIGH STANDARDMEDICINES

RULES & REGULATIONS OF RULES & REGULATIONS OF GSKGSK

No smoking.No smoking. Personal disputes are not allowed.Personal disputes are not allowed. Law & orders situations are fully maintained in Law & orders situations are fully maintained in

GSK.GSK. Strict discipline.Strict discipline. Keep environment clean.Keep environment clean. Intensive level of hygiene shouldIntensive level of hygiene should be maintained in production department.be maintained in production department. Safety precautions given to all.Safety precautions given to all.

ORGANIZING:ORGANIZING:

Arranges people & resources Arranges people & resources toward a goal.toward a goal.

MOBILIZATION OFMOBILIZATION OFRESOURCES:RESOURCES:

Decrease hierarchy & in increase Decrease hierarchy & in increase the use of team.the use of team.

Utilization of IT.Utilization of IT. Teach people how to work with Teach people how to work with

others.others. Build a culture of Build a culture of

openness ,collaboration & openness ,collaboration & performance commitments.performance commitments.

EFFECTIVE COMMUNICATION IN EFFECTIVE COMMUNICATION IN GSKGSK

No hidden barriersNo hidden barriers Arranged or organized get-Arranged or organized get-

togethers , meetings on monthly togethers , meetings on monthly basisbasis

Took feedback from their Took feedback from their employeesemployees

Effective communication preventEffective communication prevent conflicts.conflicts.

CHART SHOWING FREE FLOW CHART SHOWING FREE FLOW OF COMUNICATION in GSKOF COMUNICATION in GSK

DECENTRALIZATION DECENTRALIZATION ININ

GSK:GSK:

Dispersion of authority to make decisions Dispersion of authority to make decisions throughout all organization level…..throughout all organization level…..

They emphasize participative decision They emphasize participative decision making.making.

They value skeptic alsoThey value skeptic also

LEADING:LEADING:

The process of arousing The process of arousing enthusiasm & inspiring efforts enthusiasm & inspiring efforts to achieve goals.to achieve goals.

STYLE OF LEADERSHIP IN STYLE OF LEADERSHIP IN GSK:GSK:

Democratic style:Democratic style:

This style means committed to task as This style means committed to task as well as people. Getting things done while well as people. Getting things done while sharing information & encouragingsharing information & encouraging

Participation in decision making.Participation in decision making.

They preferred to share responsibility among all They preferred to share responsibility among all parts of an organization.parts of an organization.

TYPES OF LEADERS:TYPES OF LEADERS:

They preferred all types of leaders in their They preferred all types of leaders in their organization according to situation & demandorganization according to situation & demand

Leaders includes:Leaders includes: SUPER LEADERSSUPER LEADERS CHARISMATIC LEADERSCHARISMATIC LEADERS TRANSACTIONAL LEADERSTRANSACTIONAL LEADERS TRANSFORMATIONAL LEADERS.TRANSFORMATIONAL LEADERS.

ABSENCE OF ABSENCE OF DISCRIMINATION IN DISCRIMINATION IN

GSK:GSK:

In GSK all are treated equally In GSK all are treated equally

i-e male ,female & minorities.i-e male ,female & minorities. BOTH male & female leadersBOTH male & female leaders

are present in higher & lower levels are present in higher & lower levels in GSKin GSK

In HR of GSK..95% females workers In HR of GSK..95% females workers are present.are present.

In GSK marketing director is also In GSK marketing director is also femalefemale

CONTROLLING:CONTROLLING:

Process of measuring work Process of measuring work performance and take performance and take necessary corrective actions necessary corrective actions as needed to ensure desired as needed to ensure desired result .result .

FEED FORWARD FEED FORWARD CONTROL IN GSKCONTROL IN GSK::

Ensures that directions & resources are right Ensures that directions & resources are right before the work begins.before the work begins.

They emphasizes on quality resources.They emphasizes on quality resources. They emphasize on this rule of crosby:They emphasize on this rule of crosby:

QUALITY COMES FROM DEFFECT QUALITY COMES FROM DEFFECT PREVENTION NOT DEFECT CORRECTION.PREVENTION NOT DEFECT CORRECTION.

QUALITY QUALITY MANAGEMENT SYSTEMMANAGEMENT SYSTEM

ANDREW WITTY (CEO) GSK:ANDREW WITTY (CEO) GSK: ‘’‘’QUALITY IS AT THE HEART OF QUALITY IS AT THE HEART OF

ALL ACTIVITIES THAT SUPPORT ALL ACTIVITIES THAT SUPPORT DISCOVERY,SUPPLY & DISCOVERY,SUPPLY & MARKETING OF OUR MARKETING OF OUR PRODUCTS TO OUR PATIENTS PRODUCTS TO OUR PATIENTS & CUSTOMERS.& CUSTOMERS.

QUALITY IS CRITICAL TO QUALITY IS CRITICAL TO BUILDING TRUST WITH BUILDING TRUST WITH SOCIETY & THERFORE OUR SOCIETY & THERFORE OUR FUTURE BUSINESS SUCCESS. ‘’FUTURE BUSINESS SUCCESS. ‘’

RECOMMENDATIONRECOMMENDATION

By visiting their company we have learnt By visiting their company we have learnt that organization should be properly that organization should be properly planned , organized , lead & control to be planned , organized , lead & control to be competitive in today’s worldcompetitive in today’s world

THANK YOUTHANK YOU

Q/AQ/A