40 Ways We Love Our Clients

Download 40 Ways We Love Our Clients

Post on 15-Apr-2017

193 views

Category:

Business

0 download

Embed Size (px)

TRANSCRIPT

PowerPoint Presentation

WAYSWe love our clients.40A peek into the culture and work at Netfor.

Were thrilled to give you a peek into our culture and work at Netfor by sharing our 40 Ways We Love our Clients guide. These statements ring true on our service desk, in our culture, in our conversations, through our knowledge base and in our hearts.

We invite you to experience the Netfor ways with us through our service desk, our security service, our field services or any other work we can do for you to support your customer experience and team.

Raquel Richardson, President

We love our customers by not only answering their questions but anticipating whats next, too!

We love our customers by valuing every conversation we have with them.

We love our customers by empowering them with data about their business.

We love our customers by asking if there is anything else we can do for them before wishing them a good day and saying goodbye.

We love our customers by providing 24-hour support, for any and every issue.

We love our customers by getting personal.

We love our customers by making sure all the Jabronis* are good and ready. * Jarbonis are the loving name given to new Netlander employees.

We love our customers by sharing our best practices and helping them put them in place at their company.

We love our clients by participating in a continuous improvement process to regularly grow our knowledge base, so the next time a problem is presented, it can be resolved more quickly.

We love our customers by taking care of our employees.

We love our customers by sending our employees to their locations.

We love our customers by helping each other succeed.

We love our customers by interacting with them outside of work.

We love our customers by quickly and accurately resolving their problems.

We love our customers by helping them get the full value of our services.

We love our customers by reducing tech talk into things they can understand.

We love our customers by providing surveys and listening to their feedback.

We love our customers by keeping them updated on new and exciting things going on in our industry.

We love our customers by empathizing.

We love our customers by engaging them in social media.

We love our customers because we thrive on puzzles and problem solving.

We love our customers by providing as much information as possible when escalating problems.

We love our customers by having open and engaging conversations.

We love our customers by being positive.

We love our customers by ending the call with Have an awesome day!

27

We love our customers by owning up to our mistakes.

We love our customers by making a connection with them.

29

We love our customers by being patient and listening to them.

We love our customers by doing more than whats expected.

We love our customers by continually updating our knowledge base.

We love our customers by making an effort to understand.

We love our customers by building strong relationships.

We love our customers because they are the backbone of our business.

We love our customers by offering multiple avenues to reach us.

We love our customers by paying for employee certifications so that we can better serve client needs.

We love our customers by not assuming.

We love our customers by assigning champions to their accounts.

We love our customers by letting them have a sip of our ITIL Kool Aid.

We love our customers by providing the best customer service possible!

+The NETFOR PortfolioNOC/Tier One Help DeskService Desk Customer ServiceSecurity Managed ServicesMonitoringAfter Hours an Weekend SupportDedicated Support DeskKnowledge as a ServiceField ServicesDepot ServicesSecure WarehousingInventory ManagementAsset ManagementErasure and DisposalFulfillment