4 must-have tools to enhance the guest experience on game day
TRANSCRIPT
All theresponsibilities
you have tojuggle on game day
add up quickly
Rather than sweatingover the need to thwart
existing hazards
let's get proactive
we’ve got thetools you need tostep your game up
and we promiseit won’t be
this difficult
Together
these tools allowyou to deliver
an enhancedguest
experience
every game day.
excitedyet?
The four integrated operationmanagement tools
that will give you aguest experience
worth raving about
are...
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Text communication instantlyempowers your guests
to contribute to the safetyof their environment
report unruly fansanonymously
Text communicationimmediately affects the guest experience
in a positive way
is to make sureit’s integrated
with your
incidentmanagement
system
Use it to control your chaos
mitigate incidents
and counter potential hazards
just not these types
and do iteffectively!
An incident management systemgives you peace of mind
Track and use analytics providedby an incident management system
to constantly enhance theguest experience
this is what happens when you startinputting guest requests
into yourincident management system
guest requestsget lost
and incident management reportsare inaccurate
invest in a system that allowsyou to track guest requests
in a window - separate from yourincident management system
as well as the functionality
that lets your guests know
their requests have beenreceived
their requests have beenreceived
dispatched
their requests have beenreceived
dispatchedcompleted
Lost items are a serious bummer
a lost and found solution istruly the most inexpensive way
to enhance the guest experience
It builds guest loyalty too!
if that isn’t a worthy
bonus
we don’t knowwhat is.
Here’s therundown
your guest reports their lost item
(web form or lost & found dept.)
if found, the item ismatched digitally
your guest is notified
reunited at last!
your guest gets a receiptfor their records
you get full and consistentdigital records to report
and like we said, an extremelysatisfied guest.
By Your Powers Combined
You’re Now a Game Day
Hero
ISS 24/7, the nation’s leader in facility management and text messaging communicationsoftware for the world’s greatest properties, provides innovative technology to increase
efficiency and effectiveness of facility operations. ISS 24/7 offers software for incidentmanagement, maintenance management, text messaging, inspections, credentialing,
and lost and found.
ISS 24/7 provides ISS 24/7 Command Post (the “Technology”). The Technology is a web-based system designed to enhance the situational awareness, safety, and security for sporting and entertainment events, security operations and property
management organizations.
About ISS 24/7
Tel: 954.514.8988 • 12411 NW 35th St. Coral Springs, FL 33065 • ISS247.com
Readers interested in learning more about the suite of services for ISS 24/7 should visit ISS247.com.