3g faq bsnl

13G-Training deck-v20.ppt


Circle-wise list of cities where 3G is planned to launch (I) As on 08 Jan 2010

Basics & Context

Maharashtra

Ahmednagar Igatpuri MIDCShirdi MalegaonAkola Manmad

Washim NasikAmravati Sinnar

Aurangabad North GoaBeed South Goa

Bhandara OsmanabadBuldhana Parbhani

Khamgaon Baramati CityChandrapur Karegaon MIDC

Dhule Lonavala CityGadchiroli Pune

Gondia Alibag CityHingoli Karjat

Bhusawal City KhopoliJalgaon Mahad

Jalna Pen CityBhiwandi Chiplun City

Ulhasnagar+ Ambernath Ratnagiri

Vasai-Virar SangliIchalkaranji City Karad City

Kolhapur SataraLatur Sawantwadi

Nagpur PandharpurNanded Solapur

Nandurbar WardhaDeolali Camp Yeotmal


Two main offerings under BSNL 3G services

BSNL 3G MobileBSNL 3G Mobile BSNL 3G Data CardsBSNL 3G Data Cards

Target customer segments

• Existing BSNL 2G users

(migration to 3G)

• Non-BSNL customers (eg.

high ARPU 2G subscribers

of other operators)

• Business professionals

• Young retail consumers

• Enterprise users

Key benefits

• Video-calling facility

• Value added services (VAS)

• Superior quality voice

• Enhanced security features

• High speed wireless internet

• Wide network coverage

• Superiority over other

technologies

Products & Services


BSNL 3G services – basic FAQs (I) For further information, please visit http://www.bsnl.co.in/faq/faq.php

What are the requirements for availing 3G services?• 3G subscription• 3G-enabled handset• 3G network coverage exists in your area

How can I get a BSNL 3G connection?• You can go to the nearest BSNL CSC• You can contact a BSNL franchisee/ retailer• You can log on to www.bsnl.co.in and submit the online application form• You can send an SMS "DEMAND 3G" to 51503 to register requirement

What are the various documents required for new 3G connection?• 2 photographs, proof of identity and proof of address

What are the various documents required for conversion from 2G to 3G?• Existing 2G subscribers will have to fill up a new form for availing 3G services and

selecting a tariff plan

Source: BSNL website

Products & Services


BSNL 3G services – basic FAQs (II) For further information, please visit http://www.bsnl.co.in/faq/faq.php

Can I get 3G services on my existing number?• Yes

Am I required to replace my 2G SIM card?• No

What is a USIM?• USIM is a SIM card for 3G services. USIM stand for Universal Subscriber

Identification Module. It has a storage capacity of 128 KB

Can I avail 3G services on my existing mobile handset?• A 3G-enabled handset is required to avail 3G services – the handset should be

compatible with UMTS frequency band and should have front & rear camera

Can I upgrade my 2G handset to 3G by some software upgrade?• No, you have to buy 3G compatible handsets


Products & Services


BSNL 3G services – basic FAQs (III) For further information, please visit http://www.bsnl.co.in/faq/faq.php

Where from can I buy a 3G handset?• You may buy 3G handset from BSNL franchisees or from the open market

Which operators in India provide 3G services?• Only BSNL & MTNL are providing 3G services in India

I am an Airtel/ Vodafone/ Idea user, can I retain the same number while subscribing for BSNL 3G services? How can I switch to BSNL 3G services?

• You have to take a new 3G connection from BSNL. So, your number will change

Will I get any special benefits if I shift from Airtel/ Vodafone/ Idea to BSNL 3G?• You will get all facilities that BSNL is offering on its 3G services like Video call

facility, Mobile broadband, Mobile TV content available on BSNL 3G Portal, etc

How do I know that presently I am active in 3G network?• It will be visible on the screen of your handset. 3G sign will appear in your handset

near the signal sign


Products & Services


BSNL 3G services – basic FAQs (IV) For further information, please visit http://www.bsnl.co.in/faq/faq.php

Will I get separate bill for 3G connection?• No

What is the difference between Wi-MAX, Wi-Fi (wireless internet) and 3G?• Wi-MAX & Wi-Fi are primarily for internet/data service whereas 3G is for

internet/data as well as voice service. Roaming facility in case of 3G is better as compared to these services

Is my data secure?• 3G network provides connectivity between the handset and the internet cloud and

is fully secure

Will I get GPS in 3G?• GPS is a handset feature and is not related to 3G service

Will I be able to pay utility bills through 3G? Can I do mobile banking through 3G?• Yes, in due course of time


Products & Services


Quick overview of BSNL 3G services on offer (I)

Video Call• In a video call, the two persons could not only hear and talk but could also SEE each other.

The overall experience is that of having a live face to face conversation

Gaming• High speed interactive one to one as well as multiplayer gaming is supported

Live TV• Watching your favorite TV serial or a live game on your mobile phone, while on move, is a

reality with BSNL 3G services

Video on Demand• This is an offshoot of Content download, wherein on subscription basis, one can download a

movie or a song of his choice

Video Messaging• With BSNL 3G, one can now send a video message with voice to his acquaintances

Products & Services


Quick overview of BSNL 3G services on offer (II)

Audio & Video Streaming• Using dedicated Streaming servers, BSNL 3G provides a unique experience of viewing both

audio and video files from a vast range of subjects. The streaming support is available for both stores as well as live feeds

Internet Browsing• An instant high speed internet browsing is possible wherein large volumes of data can be

accessed in seconds giving a real Mobile Broadband experience

Content download• This feature was never possible with 2G networks, with super fast download speeds of the

order of Mega bits per second, heavy content downloads is a reality in 3G networks

Data Cards• BSNL 3G Data cards are meant for accessing internet and emails at high broadband speeds

anytime and from anywhere. Thus 3G Data is an ideal accessory for professionals on move, who wish to access internet on the move. The BSNL 3G data card provides simple and instant internet access at mega fast speeds up to 3.6 Mbps

Products & Services

103G-Training deck-v20.ppt 10

BSNL 3G Video Calling – FAQs (I)For further information, please visit http://www.bsnl.co.in/faq/faq.php

What is a video call?• When you talk to some body over phone and are able to see the person at other

end on the screen of your phone, it is called a video call

What do I need to make a video call?• Both calling and called party should have a 3G service connection• Both calling and called party should have a handset with 2 cameras (front & rear)

Do I need special settings in my handset to make video calls?• No settings are required to make a video call• All you need to do is make your handset active for 3G network

– Go to Menu Click on Settings Click on Network Click on Network Mode Here you will see three options Dual, UMTS and GSM Click on Dual mode

– This will first reboot your handset. Once your handset is in dual mode, it will give preference to 3G network ie. if both 2G/ 2.5G and 3G networks are there then will work in 3G network

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Products & Services


BSNL 3G Video Calling – FAQs (II)For further information, please visit http://www.bsnl.co.in/faq/faq.php

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Products & Services

How do I make a video call?• Just dial the phone number of the person (same number as a normal voice call).

The only difference is that you press the Video Call button instead of the voice call button (all 3G mobiles have a video calling button). Then hold your mobile in front of you, and watch your screen

How do I know that I am receiving a video call?• If someone "Video Calls" you while you're in 3G coverage, your mobile shows an

icon on the mobile screen. To answer, press the Video Call button. You can even turn the camera off and have a normal voice call if you do not want to be seen

Why can't I make a video call even when I have full 3G signals?• Either the person you're calling doesn't have a compatible (3G) phone, or he is

outside 3G coverage. In either case, the call will drop and you'll be have to make an ordinary voice call instead


BSNL 3G Video Calling – FAQs (III)For further information, please visit http://www.bsnl.co.in/faq/faq.php

What if the person I am video calling does not have 3G services/ network?• Video calling is a 3G service – it is only possible if you both are within 3G coverage.

If the other party is not in 3G network then the video call will not be connected, the call will drop and you will get a message "video call not supported by called party network"

What happens to my video call if I move out of 3G coverage area? • As video call is supported by 3G network only in BSNL hence if any of the party

involved in conversation moves out of 3G coverage, the video call will drop. In such a case you may like to make a "voice call"

What happens to my voice call if I move out of 3G coverage area?• Your voice call will continue without any interruption

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Products & Services


BSNL offers Live TV as well as a wide range of exciting VAS

Live TV

BSNL Live WAP Portal Video-on-Demand

Full-track music downloads Multiplayer gaming

Full movie downloads

2 Products & Services


BSNL 3G VAS – basic FAQs (I)For further information, please visit http://bsnl.in/faq_bsnl_live/faqbsnl_live.htm

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Products & Services

What is WAP?• WAP stands for Wireless Application Protocol. It is the mobile internet surfing

counterpart of ‘http'

What is WAP Portal?• It is a web site whose appearance is customized for mobile users and made to fit

into the mobile screen

What is BSNL Live?• ‘BSNL Live' is a WAP Portal which offers one stop shop for all your information,

entertainment, and communication related requirements. It enables you to get many VAS in a simple and friendly way. Visit WAP site ‘BSNL Live' from your mobile phone to experience the thrill

How can I access BSNL Live?• Before you access the ‘BSNL Live' you need to have correct settings in your

mobile. This is described in great detail in a later section


BSNL 3G VAS – basic FAQs (II)For further information, please visit http://bsnl.in/faq_bsnl_live/faqbsnl_live.htm

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Products & Services

Do all handsets support BSNL Live? Can I use any phone handset to use BSNL live service?

• Any handset with WAP browsing capability can be used to access BSNL Live• If your handset is GPRS capable and activated for GPRS service, those services

compatible with your handset will be visible to you

Do I need to have a 3G connection for accessing BSNL Live?• 3G Connection is advisable to experience Video on Demand, Movie streaming, Full

track song download and multiplayer games. On a 2G connection, you may use services which are not video intensive like ring tones, wall paper, simple games, etc

What happens if I lose my phone or if I change my mobile handset/ device?• You can start using the services as soon as you have a new handset, SIM and

appropriate settings

Are there any charges for surfing on BSNL Live?• Yes, the data surfing/ download charges will be as per your subscribed data plan


BSNL 3G VAS – FAQs (III) For further information, please visit http://bsnl.in/faq_bsnl_live/faqbsnl_live.htm

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Products & Services

From where I can get the list of Games & Music available for download?• Once you reach the ‘BSNL Live' Welcome WAP page you will find category for

Music and Games. Clicking on any one of these will provide you the list of games or music which are compatible with your handset and are available for download

What is the meaning of Video-on-Demand (VoD)? How I will be charged for it?• VoD provides you a choice of downloading video clips from ‘BSNL Live'. The price

of individual video will be based on its type and ranges from Rs.5/- to Rs.20/- for regular clips while a full length movie price is Rs. 40/-

• For each video the price will be displayed to you. Download begins after you agree to the price. Deduction from your account happens only after successful download

What is video/ movie streaming? How it is different from Video-on-Demand?• Streaming video/ movie is displayed to you on your mobile device in real time

without getting stored in your mobile. It is good to view large video files as the same can not be stored on the available limited memory of mobile

• The streaming content can be viewed whenever it is being streamed; whereas a downloaded video can be viewed at any point of time after download


BSNL 3G VAS – FAQs (IV) For further information, please visit http://bsnl.in/faq_bsnl_live/faqbsnl_live.htm

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Products & Services

Do I need to view the full movie at a stretch or I am allowed to take breaks?• For your convenience BSNL splits the movies in suitable 2-6 parts of 20-30 minutes

each. You can view one part at a time by clicking on each part of movie one by one. However you should finish viewing all parts of the movie in specified allotted time. These parts can be viewed randomly and as many times in the allotted time

Why does MIMOBI TV suddenly log off on its own?• Two reasons – weak network signal or low battery

If a call/ SMS/ MMS is received in the middle of a TV program, what should I do?• In case of call, the video will be paused for that duration and after the call it can be

resumed from there• In case of SMS, a message icon will be displayed on the top right corner of the

screen when you are watching the program

What will happen when I move from 3G network to 2.5G network?• You will continue to see TV, however the experience will not be as good as in 3G


Products & Services

What if a call or a SMS comes during a download from BSNL Live?• In case of streaming – pauses and resumes after the call/ SMS• In case of Video on demand – download pauses and resumes after the call/ SMS

What if my GPRS connectivity breaks while running BSNL Live services?• If GPRS connectivity breaks while executing an operation then error message of

‘Network Connection Failed' will be shown and you will be prompted to ‘Try again'

What if my phone gets switched off or I move out of the network area or I move from 3G area to 2.5G area during download from BSNL Live?

• If you move from 3G area to 2.5G area, download speed reduces• Until you have a successful download no money is deducted from your account

What is the difference between BSNL Live and SAFARI/ GALAXY portals of BSNL?• SAFARI/ GALAXY portal provides content only suitable for 2G/ 2.5G subscribers• ‘BSNL Live' provides additional content suitable for 3G subscribers

BSNL 3G VAS – FAQs (V) For further information, please visit http://bsnl.in/faq_bsnl_live/faqbsnl_live.htm

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BSNL 3G Data Card a cut above competitor offerings

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Salient featuresSalient features

• Fastest wireless internet (3.6 Mbps downlink) in the market

• Widest network coverage (~700 cities) for greater reliability and minimum disruption of services

• Faster browsing (email, news, stocks, etc), downloads, file transfers

• Alternate to broadband at home/ college

Products & Services


BSNL 3G Data Card – FAQs (I)For further information, please visit http://www.bsnl.co.in/faq/faq.php

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Products & Services

What is a 3G Data Card?• 3G Data cards are meant for accessing internet and emails at anytime and from

anywhere. Thus 3G Data Cards help you work on the move with full email and web access. They provide instant internet access at mega fast speeds up to 3.6 Mbps. 3G data cards make us free from messy wires, fixed line requirements, no need of cyber cafes/ hot spots to access internet

What is the difference between wired broadband and wireless broadband?• Wired broadband is a fixed place service requiring a wired line connectivity upto the

computer. On the contrary, wireless broadband is a wireless service which enables you to access internet anywhere, in the house or while on the move

What are the different type of data card/devices to access Mobile Broadband?• There are two types of data card 1. HSDPA card PCMCIA based 2. HSDPA card

USB based. They can be connected respectively at PCMCIA slot and USB port of laptop. These are plug & play devices. The download speed presently available with these cards is 3.6 Mbps


BSNL 3G Data Card – FAQs (II)For further information, please visit http://www.bsnl.co.in/faq/faq.php

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Products & Services

How to use a BSNL 3G Data Card?• You have to plug in 3G Data Card into your laptop. Its neat, compact design makes

it easy to use; you can easily swap it between laptops for use at work, home or on the move. Laptops have a PC Card slot (also known as a PCMCIA slot), or an Express Card slot. There is PCMCIA to Express Card Converter. For using 3G broadband, you need 3G Data card, network SIM card, software, user guide

What will happen to my data call (data card) while moving from 3G to 2G network?• It will switch automatically to GPRS connection (speed would be slower than that

available in 3G)


Download Particulars In 1 GB what can be done

An average web page is about 50 kilobytes in size

Download around 20,000 web pages

An hour of surfing the web would be around 10 megabytes (200 pages)

Surf non-stop for about 100 hours

An hour of streamed radio would use about 15-20 megabytes

Listen to the radio for about 50 hours

An hour of streamed video uses around 100-150 megabytes

Watch videos for about 7 hours

Playing an online game typically uses about 10-15 megabytes per hour

Play online games for about 80 hours

Emails are very small - so 100 emails would be just 1 megabyte

100,000 emails (of course the attachments count extra)

A super-high resolution (5-6 megapixel) digital camera JPEG picture or typical MP3 music file is about 2-3 megabytes so

Download 350-500 of these images/ music files

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What all can be done with 1GB of download

Products & Services


Promotional tariffs for 3G prepaid voice (I)Between 09 Nov 2009 and 08 Jan 2010

Single plan to all pre-paid customers

Lowest voice call rates (30 paise per min)

Video calls at same rates as voice calls – local and STD

Very low data usage prices – 1 paise or less per 10 kb

Additional free benefits – 50 video calls and 25 MB data usage free

No separate voucher; no monthly commitment required

Most attractive data plans

Tariffs


Setting up your handset for BSNL 3G services

Make your handset active for 3G network• Go to Menu Click on Settings Click on Network Click on Network Mode

Here you will see three options Dual, UMTS and GSM Click on Dual mode• This will first reboot your handset. Once your handset is in dual mode, it will give

preference to 3G network ie. if both 2G/ 2.5G and 3G networks are there then will work in 3G network

Understand procedure for getting all the settings required to access 3G services• All the settings required to access ‘BSNL Live' & avail different services on ‘BSNL

Live' will be pushed to your handset by BSNL• You can also ask for the settings by sending <make> space <model> of your

handset to 58355 by SMS eg. Nokia N79 or sonyericsson T610. After you send the SMS you will receive several SMS settings on your handset. Open and save all

• You may also call BSNL Customer Care Center to know the settings

Settings


Settings to be configured in the handset (I)North Zone

ServiceService

1. BSNL portal browsing

2. WAP browsing

3. Internet browsing with laptop/ desktop

4. BSNL VAS service

5. MMS

6. BSNL Streaming service

7. Mobile TV

Setting nameSetting name

bsnlportal

bsnlwap

bsnlnet

bsnllive

bsnlmms

bsnlstream

bsnlmobiltv

Automatically saved as default in the handset

At any point of time, only of these 4 can be default in the handset

Settings


Settings to be configured in the handset (II)North Zone

ServiceService


2. WAP browsing


4. BSNL VAS service

5. MMS


7. Mobile TV


bsnlportal

bsnlwap

bsnlnet

bsnllive

bsnlmms

bsnlstream

bsnlmobiltv

Free surfing – can see only Galaxy and Safari

Settings

Charged surfing plus access to content providers (PRBT,

gaming, etc)

Charged surfing

Access to BSNL Live


Connecting PC with GPRS Handset (eg. Nokia)

1. Install Nokia PC-Suite in your PC/Laptop and make a Data Cable Connection with your Mobile

2. DATA CABLE CONNECTION SET-UP:• Click on the “Nokia PC-Suite” Icon on the your PC/ Laptop and on the Main Menu click on

“Get Connected”• Click “Next”, select Connection Type – “Cable Connection” and click “Next”• Now Connect your Mobile with PC/Laptop via Data Cable• Your Mobile Make/ Model will appear in the next window, click “Finish” to complete the

connection set-up

3. INTERNET CONNECTION SET-UP:• At the Main Menu of Nokia PC-Suite Click on “Connect to the Internet”• Another Window of “One Touch Access” shall appear, click on “Settings”• Select your Phone Modem and Click “Next”, now select option “Configure the Connection

Manually” and Click “Next”• Fill in the Access Point as – bsnlnet and Click “Finish”• Now Click “Connect” , you will get connected to internet and an Icon shall be placed on

your Task Bar • Your Internet Connection is ready now

Settings


Settings to be configured in the handset (III)North Zone

ServiceService


2. WAP browsing


4. BSNL VAS service

5. MMS


7. Mobile TV


bsnlportal

bsnlwap

bsnlnet

bsnllive

bsnlmms

bsnlstream

bsnlmobiltv

Settings

1. Make "bsnlwap" as default setting

2. SMS MY3GTV to 55447

3. You will get an SMS showing link to download application

4. Open link and download mimobi.tv application

5. To register, click on mimobi.tv icon on your phone and go through the registration process

6. Go to options button and select the subscription Plan either Monthly Plan or Pay-Per-View plan


Mobile TV FAQs (I)For further information, please visit http://bsnl.in/faq_bsnl_live/faqbsnl_live.htm


I am trying to download the application but the link does not work, why?• Try to download the application from a different location where network is stronger

How much memory do I need to have to install & run the MIMOBI TV application?• To install and run the MIMOBI TV you must have minimum of 2MB free memory

Accidentally I installed the application in my Phone memory, how do I move it to my Mobile Memory Card?

• If you have already installed MiMobi TV, follow the installation instructions. It will ask you to install in phone memory or Mobile Memory Card. Choose Mobile Memory Card. It will replace MiMobi TV from phone memory to Mobile Memory

I got a message saying reinstall the application, but when I try to reinstall the MIMOBI TV I get same message?

• Some MIMOBI TV applications files are deleted from your device. So, you have to freshly download the MIMOBI TV application and install it

Settings


Mobile TV FAQs (II)For further information, please visit http://bsnl.in/faq_bsnl_live/faqbsnl_live.htm


I have installed the application, but after downloading it shows some junk data?• It might be possible that MIMOBI TV is not supported on your device. Check the

supported devices list available at www.mimobi.tv and confirm. If the device is supported, then please raise a case with [email protected]

I have installed the Application and the website says that my Phone Model is supported, but still the application is not opening after installation?

• Please try to reinstall the application once again and try to invoke the application. If problem continues, please call customer care

I installed MIMOBI TV application, registered for monthly plan and was using it. Somehow I reinstalled MIMOBI TV application and it shows me registration screen again. What happened to my previous registration plan?

• When you re-install MIMOBI TV application on your mobile then the application will automatically start from the beginning for the first time. As you are already registered, please try to register again with the same Plan you opted at the time of registration so that subscription charges will not be charged again

Settings

3g faq bsnl

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