3g call centers by digitizer group

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3G CALL CENTERS Your Innovative Business Solutions Company Delivered to you by

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New Concept of Call Center operations developed by Digitizer Group - your innovative Business Solutions Company

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Page 1: 3G Call Centers by Digitizer Group

3G CALL CENTERS

Your Innovative Business Solutions Company

Delivered to you by

Page 2: 3G Call Centers by Digitizer Group

1st Generation of Buying

“Supply Chain” ModelThe Customer has the need. They would either go to a Retailer or contact and select a particular Vendor

whose Sales Team attempts to push them through their Sales process, and get their product or service delivered to them via a certain supply chain.

Even these days, most of the Commodities are still beingSold this way

Page 3: 3G Call Centers by Digitizer Group

2nd Generation of Buying

“Social Marketing” ModelThe Customer has the need. They research the Internet and/or ask their friends or peers’ opinion on what product

or service to buy. This generation is characterized by increased level of confusion amongst Buyers and frustration amongst Sellers trying to “outbid” each other

fighting for buyer’s attention

Page 4: 3G Call Centers by Digitizer Group

QuoteBuyers Confusion: ”...a burgeoning supply of

service providers create a plethora of similar-sounding, but confusing claims that keep B2B buyers running from demo to demo and scratching their heads over which offering will best meet their needs.”

Sellers Confusion: “This forces vendors to compete primarily on price — and accelerate margin erosion — instead of investing in buyer education and substantiating investment returns.”

- Laura Ramos,Marketing Professional

Forrester Research “B2B Lead Management Automation Market

Overview”, 2009

Page 5: 3G Call Centers by Digitizer Group

3rd Generation of Buying

Effective Buying Effective Sales and Marketing

Integrated approach to Buying and Selling

“Integration” Model

Page 6: 3G Call Centers by Digitizer Group

3G Concept3G Concept derives from our free report “Buying Model 3G” that describes how the customers make buying decisions in the new millennium and how you can gain instant and unfair advantage over your competitors if you understand and implement this concept in your own business.

Page 7: 3G Call Centers by Digitizer Group

3G Call Center Projects

Client 1

• Lead Generation Campaign

Client 2

• Marketing Campaign

Client 3

• Sales Campaign

Client 4

• Event Promotion Campaign

Page 8: 3G Call Centers by Digitizer Group

Our 3G Virtual Offices

Professional ImageHigh Quality Service

Page 9: 3G Call Centers by Digitizer Group

1st Generation of Virtual Office

“Business Entity” Model

• Business Presence • Mailbox Rental• Shipping/Receiving• Phone/Fax Forwarding

Page 10: 3G Call Centers by Digitizer Group

2nd Generation of Virtual Office

“Virtual Assistant” Model

Professional AddressMail, Phone and Fax ServicesLive ReceptionistAdministrative Support

Page 11: 3G Call Centers by Digitizer Group

3rd Generation of Virtual Office

“Integration” Model

Professional image Local and 1-800 number with voicemail Live receptionist Place to conduct client meetings Mail service with forwarding and distribution Copy, fax and videoconferencing facilities Fully furnished, wireless offices and

conference rooms Fully stocked kitchens Pay hourly, daily, weekly or monthly Flexibility without high cost of long-term commitment

Page 12: 3G Call Centers by Digitizer Group

3G Project Sources

Network

Marketing

•40%

Small Busin

ess

•40%

Enterprise

•20%

Page 13: 3G Call Centers by Digitizer Group

3G Project Samples

• Client # 1• “Recruiting Distributors” Project

Network Marketing

• Client # 2• “Growing Integrated Franchise”

Project

Small Business

• Client # 3• “Canada-wide IFRS

Implementation” ProjectEnterprise

Page 14: 3G Call Centers by Digitizer Group

Sales and Marketing Process

Page 15: 3G Call Centers by Digitizer Group

Info Call

Demo Call

SurveyMarketing

Next Offer

Customer Engagement System

We Help You Grow

Page 16: 3G Call Centers by Digitizer Group

Our Database

Page 17: 3G Call Centers by Digitizer Group

From all over Canada and U.S.MS Outlook-based Client Contact Solution

• OVER 21 MILLION COMPANY NAMES• MAILING ADDRESS AND HEAD OFFICE LOCATION• PHONE AND FAX NUMBERS• TYPES/NAMES OF THEIR ADS• NAMES AND TITLES OF KEY DECISION-MAKERS• NUMBER OF EMPLOYEES• SALES VOLUME• INDUSTRY CODE AND DESCRIPTION• CREDIT RATING• SQUARE FOOTAGE• YEARS IN BUSINESS…AND MORE!

Over 21 Million SMBs and Professionals

Page 18: 3G Call Centers by Digitizer Group

Our Sales Force

Page 19: 3G Call Centers by Digitizer Group

3G Business Solutions Consultants

“Lead Generator”• Qualifies Interest• Presents opportunities• Works with Customers

“Demand Creator”• Builds Relationships• Evaluates Needs• Works with Clients and Vendors

Page 20: 3G Call Centers by Digitizer Group

Lead Generator

Qualifies Interest

Verifies Customer data in CRM Probes Customer interest in growth Develops Customer awareness of

growth opportunities Segments prospects into “cold”,

“warm” , “hot” and “hyper-responsive”

Page 21: 3G Call Centers by Digitizer Group

Lead Generator

Presents Opportunities

Best Products and Services Best Business Offers Best Investment Offers

/Based on our proprietary 3G Evaluation system/

Page 22: 3G Call Centers by Digitizer Group

Compensation

Page 23: 3G Call Centers by Digitizer Group

10X10 Matrix

10% Commission 10% Bonus

10X10 Calls/Day

10 Demos/Day

Page 24: 3G Call Centers by Digitizer Group

80/20 Rule

100 Calls 80 People will say “NO”

20 People will say “YES”

16 People will Watch Demo

4 People will Buy

1 Person will Join

Prospects Customers Partners

Page 25: 3G Call Centers by Digitizer Group

Demand Creator

Builds Relationships

Analyses Customer’s Business Identifies Problems and

Concern Areas Evaluates impact on growth

/Based on our proprietary 3G Business Analysis system/

Page 26: 3G Call Centers by Digitizer Group

Demand Creator

Evaluates Needs

Educates Clients on their growth options

Positions growth alternatives

Creates demand for business innovation

Recommends our break-through 3G Sales and Marketing Solutions as the best alternative

Page 27: 3G Call Centers by Digitizer Group

Compensation

Page 28: 3G Call Centers by Digitizer Group

20X20 Matrix

20% Commission 20% Bonus

2X20 Calls/Day

20 Demos/Wk

Page 29: 3G Call Centers by Digitizer Group

80/20 Rule

40 Calls 32 People will say “NO”

8 People will say “YES”

6.4 People will Watch Demo

1 or 2 People will Buy

1 Person will Join

Prospects Clients Partners

Page 30: 3G Call Centers by Digitizer Group

Our Hiring Process

Stage #1

• Job Application

• Meeting with Company Partners

• Company Presentation

Stage #2

• Meeting with Company Partners

• Product Presentation

• Survey

Stage #3

• Shortlisting• Job Offer• Contract

Sign-Up• Job

Orientation

Page 31: 3G Call Centers by Digitizer Group

Questions

Thank You for your Time