3g call centers by digitizer group
DESCRIPTION
New Concept of Call Center operations developed by Digitizer Group - your innovative Business Solutions CompanyTRANSCRIPT
3G CALL CENTERS
Your Innovative Business Solutions Company
Delivered to you by
1st Generation of Buying
“Supply Chain” ModelThe Customer has the need. They would either go to a Retailer or contact and select a particular Vendor
whose Sales Team attempts to push them through their Sales process, and get their product or service delivered to them via a certain supply chain.
Even these days, most of the Commodities are still beingSold this way
2nd Generation of Buying
“Social Marketing” ModelThe Customer has the need. They research the Internet and/or ask their friends or peers’ opinion on what product
or service to buy. This generation is characterized by increased level of confusion amongst Buyers and frustration amongst Sellers trying to “outbid” each other
fighting for buyer’s attention
QuoteBuyers Confusion: ”...a burgeoning supply of
service providers create a plethora of similar-sounding, but confusing claims that keep B2B buyers running from demo to demo and scratching their heads over which offering will best meet their needs.”
Sellers Confusion: “This forces vendors to compete primarily on price — and accelerate margin erosion — instead of investing in buyer education and substantiating investment returns.”
- Laura Ramos,Marketing Professional
Forrester Research “B2B Lead Management Automation Market
Overview”, 2009
3rd Generation of Buying
Effective Buying Effective Sales and Marketing
Integrated approach to Buying and Selling
“Integration” Model
3G Concept3G Concept derives from our free report “Buying Model 3G” that describes how the customers make buying decisions in the new millennium and how you can gain instant and unfair advantage over your competitors if you understand and implement this concept in your own business.
3G Call Center Projects
Client 1
• Lead Generation Campaign
Client 2
• Marketing Campaign
Client 3
• Sales Campaign
Client 4
• Event Promotion Campaign
Our 3G Virtual Offices
Professional ImageHigh Quality Service
1st Generation of Virtual Office
“Business Entity” Model
• Business Presence • Mailbox Rental• Shipping/Receiving• Phone/Fax Forwarding
2nd Generation of Virtual Office
“Virtual Assistant” Model
Professional AddressMail, Phone and Fax ServicesLive ReceptionistAdministrative Support
3rd Generation of Virtual Office
“Integration” Model
Professional image Local and 1-800 number with voicemail Live receptionist Place to conduct client meetings Mail service with forwarding and distribution Copy, fax and videoconferencing facilities Fully furnished, wireless offices and
conference rooms Fully stocked kitchens Pay hourly, daily, weekly or monthly Flexibility without high cost of long-term commitment
3G Project Sources
Network
Marketing
•40%
Small Busin
ess
•40%
Enterprise
•20%
3G Project Samples
• Client # 1• “Recruiting Distributors” Project
Network Marketing
• Client # 2• “Growing Integrated Franchise”
Project
Small Business
• Client # 3• “Canada-wide IFRS
Implementation” ProjectEnterprise
Sales and Marketing Process
Info Call
Demo Call
SurveyMarketing
Next Offer
Customer Engagement System
We Help You Grow
Our Database
From all over Canada and U.S.MS Outlook-based Client Contact Solution
• OVER 21 MILLION COMPANY NAMES• MAILING ADDRESS AND HEAD OFFICE LOCATION• PHONE AND FAX NUMBERS• TYPES/NAMES OF THEIR ADS• NAMES AND TITLES OF KEY DECISION-MAKERS• NUMBER OF EMPLOYEES• SALES VOLUME• INDUSTRY CODE AND DESCRIPTION• CREDIT RATING• SQUARE FOOTAGE• YEARS IN BUSINESS…AND MORE!
Over 21 Million SMBs and Professionals
Our Sales Force
3G Business Solutions Consultants
“Lead Generator”• Qualifies Interest• Presents opportunities• Works with Customers
“Demand Creator”• Builds Relationships• Evaluates Needs• Works with Clients and Vendors
Lead Generator
Qualifies Interest
Verifies Customer data in CRM Probes Customer interest in growth Develops Customer awareness of
growth opportunities Segments prospects into “cold”,
“warm” , “hot” and “hyper-responsive”
Lead Generator
Presents Opportunities
Best Products and Services Best Business Offers Best Investment Offers
/Based on our proprietary 3G Evaluation system/
Compensation
10X10 Matrix
10% Commission 10% Bonus
10X10 Calls/Day
10 Demos/Day
80/20 Rule
100 Calls 80 People will say “NO”
20 People will say “YES”
16 People will Watch Demo
4 People will Buy
1 Person will Join
Prospects Customers Partners
Demand Creator
Builds Relationships
Analyses Customer’s Business Identifies Problems and
Concern Areas Evaluates impact on growth
/Based on our proprietary 3G Business Analysis system/
Demand Creator
Evaluates Needs
Educates Clients on their growth options
Positions growth alternatives
Creates demand for business innovation
Recommends our break-through 3G Sales and Marketing Solutions as the best alternative
Compensation
20X20 Matrix
20% Commission 20% Bonus
2X20 Calls/Day
20 Demos/Wk
80/20 Rule
40 Calls 32 People will say “NO”
8 People will say “YES”
6.4 People will Watch Demo
1 or 2 People will Buy
1 Person will Join
Prospects Clients Partners
Our Hiring Process
Stage #1
• Job Application
• Meeting with Company Partners
• Company Presentation
Stage #2
• Meeting with Company Partners
• Product Presentation
• Survey
Stage #3
• Shortlisting• Job Offer• Contract
Sign-Up• Job
Orientation
Questions
Thank You for your Time