38985056 operations assignment costa coffee

8/13/2019 38985056 Operations Assignment Costa Coffee

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ASSIGNMENT

ON

Costa Coffee- Heathrow Terminal 4 Airside

Issues In Operations & e!ommendations

"#

SACHIN "A"AN SHIN$E

CO%SE- M"A Hospitalit' Mana(ement)

ST%$ENT $ATA N%M"E-*+,./

Tutor 0 Seth 1ouis

Su23e!t 0 Operations Mana(ement

Sa!hin "a2an Shinde -*+,./ Operations Mana(ement Issues-Costa Coffee a(e +


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Introduction

The Costa Story

In +5*+6 Italian 2rothers Ser(io and "runo Costa started a wholesale operationsuppl'in( roasted !offee to !aterers and spe!ialist Italian !offee shops7 $rawin(on their Italian 2a!8(round and Ser(io9s e:perien!e of 2lendin( and roastin(

!offee in arma6 the 2rothers esta2lished Costa9s uni;ue roastin( st'le7 "eanswere slow roasted at redu!ed temperatures to produ!e a fuller6less 2itter flaaterstones 2oo8stores6 >HSmith and Home2ase stores6Hotels and


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Products

Beverages:

"rewed !offees6Italian-st'le espresso6 !old 2lended 2e


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The Costa Coffee Coffees. ESESSO

A short6 stron( and 2la!8 !offee6 with no mil87

ESESSO $OIO

A dou2le espresso shot7 or those who li8e it stron(7

ISTETTOAn e:tra short !offee6 e


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One for !leanin( and !learin( the ta2les

One on the dish washin( ma!hine

"ayout #iagram $f Costa Coffee and its Ste% by Ste% Process of

$%eration

ST&P '

&ntrance

ST&P (

ST&P ) ST&P *

ST&P +

Sa!hin "a2an Shinde -*+,./ Operations Mana(ement Issues-Costa Coffee a(e

Coffee ,achine

Frescato

$ffice

Coffee ,achine

ST&P !

Hand

out

-rea

Hand

out

-rea

Ti

(

Ti

(

Past

ry

#is%

ay

ri

Fridg

e

Fridg

e

#rin/s

#is%

Food

#is%

ay

#rin/s

#is%

Food

#is%ay

Sitting -rea

Sitting -rea

0ue1"ine #ivider


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E:planation of Steps in the ro!ess

Step +

Customer !ome and stand in the lineF;ue

Step .

Customer !hooses and ta8es food or drin8 from the displa'

Sa!hin "a2an Shinde -*+,./ Operations Mana(ement Issues-Costa Coffee a(e ?


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Step ,

Customer (oes to the till to order hisFher !offee6pastr'!a8es6muffins)to

sit in or ta8e awa' and if he has a anini to toast he (i


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The person on till ri(ht awa' (i


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Step

Coffee is made read' 2' the 2arista he pla!e it on to the tra' or in ta8e

awa' !ups and the !ustomer ta8es it from the handout !ounter ne:t to

the !offee ma!hine7

Step ?

Customer ta8es !offee from the handout !ounter and (o to the sittin( area

and en3o's his !offee

Sa!hin "a2an Shinde -*+,./ Operations Mana(ement Issues-Costa Coffee a(e 5


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Issues in the $%erations

As !osta !offee has their own ser


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As its on airport there is a 2i( ;ueue all the time it 2e!ome


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the orders in ad


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Sa!hin "a2an Shinde -*+,./ Operations Mana(ement Issues-Costa Coffee a(e +,


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Sa!hin "a2an Shinde -*+,./ Operations Mana(ement Issues-Costa Coffee a(e +4

38985056 operations assignment costa coffee

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