360 degree feedback: ensuring measurable, sustainable change
DESCRIPTION
Elva's presentation slides from the Learning and Skills Exhibition on the 26/27 Jan 2011TRANSCRIPT
![Page 1: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/1.jpg)
1
T A L E N T I N N O V A T I O N S
360 degree feedback:
ensuring measurable, sustainable change
Elva Ainsworth 26th January 2011
![Page 2: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/2.jpg)
Agenda
• Welcome and introductions• Introducing 360 degree feedback• Purpose of 360 degree• Six key factors that make 360 really work• Top tips on how to implement a 360 for the best results• Integrating 360 into the broader change process• Questions and answers
![Page 3: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/3.jpg)
3
T A L E N T I N N O V A T I O N S
Our Passion and Commitment
“Devoted to Development”
with brilliant online HR tools and insightful psychological
expertise.
![Page 4: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/4.jpg)
What is 360 degree feedback?
• Feedback on behaviour from multiple perspectives – often:– Self, Manager(s), Reports, Colleagues [8-12]– External parties e.g. customers, suppliers, experts– Other senior managers
• Assessment of competencies– Benchmarked– Company/industry-specific
• Integral to career, performance management or development programme
![Page 5: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/5.jpg)
What is 360 measuring?
![Page 6: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/6.jpg)
6
Why 360º?
• To enable growth and learning • Focuses on performance at a behavioural
level• Provides quality data from respected sources • Offers clarity on strengths and development
needs• Forms an important piece of development
planning
![Page 7: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/7.jpg)
7
Johari’s Window
Known
Unknown
Known
Unknown
You
Others
Known arena
Facade ?
Blind spot
![Page 8: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/8.jpg)
The Goal is Transformation
![Page 9: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/9.jpg)
Measuring is the tool….
![Page 10: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/10.jpg)
10
6 key factors to making it work
1. Declared commitment from key players2. Positive communications and branding3. Visible openness to learning4. Integrated support and follow-through5. Integrity of process and system6. Position that wherever people are up to
is perfect
![Page 11: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/11.jpg)
Neat ideas to help gain commitment….
![Page 12: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/12.jpg)
Enabling a Paradigm Shift
![Page 13: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/13.jpg)
The TI Methodology
![Page 14: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/14.jpg)
14
The Power of a Clear Goal
• Shifts your perspective
• Playing a bigger game
• Being committed
• Being brave
• Guides your actions day-to-day
• Motivates you and others
• The world reorganises itself around you....
![Page 15: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/15.jpg)
15
Development in Context
CONTEXT
ECONOMY
CULTURE
BOSS
JOB
REGION
COMPANY
COUNTRY
PEERS
EDUCATION SYSTEM
OWN TEAM
BUSINESS MODEL
STRATEGY
VISION
![Page 16: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/16.jpg)
16
T A L E N T I N N O V A T I O N S
Transformational Methodology
![Page 17: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/17.jpg)
17
Tips and Secrets for Successful 360
•Choose a supplier to be your partner
•Create a process that matches your objectives and your culture
•Choose a model that will drive the required behaviours of the future
• Have an expert write your 360 items for you
• Choose the form of survey to meet your needs e.g. ipsative/normative
• Select the appropriate benchmarks
• Build your vision/values/strategic themes into the instrument
• Include relevant hard business measures for later validation purposes
• Work with a communications expert to brand the project and tool
• Trial your new instrument - test the firewall, content, communications, process, report output and the follow-through
• Make amendments to ensure it works 100%
• Train up coaches/managers in skills to support 360s
• Plan for follow-up and year-on-year comparisons
![Page 18: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/18.jpg)
Leadership Engagement is key…
![Page 19: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/19.jpg)
…as is being clear on the ultimate goal
![Page 20: 360 Degree Feedback: Ensuring Measurable, Sustainable Change](https://reader035.vdocuments.mx/reader035/viewer/2022070303/5499eeefb4795957218b45bc/html5/thumbnails/20.jpg)
20
Contact:
Elva AinsworthManaging DirectorTalent Innovations Ltd
[email protected]: +44(0)845 362 3269Mob: +44 (0)7966 128910