3 years exp in tata communications ltd - network enigneer
TRANSCRIPT
RESUME
ADITYA.D.SAWANT
E-mail - [email protected]
Ph.no - 8237478925
OBJECTIVE
I want to explore and excel in the field of networking with hard work and skills to help the company that provides me sufficient avenues for professional growth through nurturing my technical skills and competencies.
Certifications
CCNA : Cisco Certified Network Associate (200-120) Cisco Id : CSCO12763722 ITIL : ITIL V3 certified (certificate no - 5706995.20542879)
NETWORKING SKILLS
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP)
Well understanding of Bridging and switching concepts and LAN technologies IP addressing and subnetting, Routing concepts Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP & EIGRP. Functioning knowledge of wan solution, protocol HDLC, PPP. Switches: Basic Configuration & VLAN setup on Cisco 1900, 2950, 2960 Switches. Router: Basic Configuration & monitoring of Cisco 2500, 2600, 1800 Hands-on experience on Cisco routers and switches. Troubleshoot major issues related to enterprise network.
Sound knowledge of protocols - HSRP, VRRP, GLBP. Basic knowledge of STP, RSTP.
PROFESSIONAL WORK HISTORY
TATA COMMUNICATIONS LTD, PUNE Dec 2013 – PRESENT
Team :- Corporate HelpdeskRole :- Technical Support ExecutiveDuration : - Dec 2013 – May 2015 Responsibilities :-
Book trouble tickets for Tata Communications Ltd customers. Make sure that ticket is booked in correct severity. Understand the query of customer and book ticket accordingly. Update customer on the ticket status on call/mail. Escalate to the relevant teams for earlier resolution.
Team :- Escalation DeskRole :- Associate EngineerDuration :- May 2015 – Dec 2015 Responsibilities :-
Handle issues that are escalated above GM level. Communicate with customers on call/mail for status of their issue. Send internal communication to teams to be on the same page. Update the TCL management on the escalated issues and status. Generate everyday report on issues handled and resolved by escalation desk.
Team :- Global Premium SocRole :- Incident Manager Duration :- Dec 2015 – Present
Perform first level troubleshooting with premium customers; on call. Handle only the premium customers/account for Tata Communications Ltd. Troubleshoot, follow-up on the incidents with customer to avoid escalations. Open a bridge between relevant stakeholders and internal teams for joint
troubleshooting/updates on the ongoing issues. Open bridge with last mile providers and internal teams for joint troubleshooting for
highly escalated issues. Send the bridge details and MOM to all the stakeholders to be on the same page. Update internal teams and management on all the escalated incidents along with
resolution time. Provide detailed RFO and RCA for major incidents. Make sure that the SLA is not breached for all major incidents.
EDUCATION & PROFESSIONAL DEVELOPMENT
B.E Computer Sci – P.V.P.I.T, Pune Univ., 2013
Diploma in Comp Engg – A.I.S.S.M.S Polytechnic, Pune, 2008
S.S.C – State Board, 2005
CCNP Routing – pursuing from RST forum
Co-Curricular Activities
Awarded as best volleyball player by Rotary Club of Pune at school level. Was a student of Shiamak Davar Institute of Performing Arts (SDIPA) for 3
years. Participate in TCL Sports Carnival every year in Cricket team. Bullet ride from Srinagar to Manali with Dream Riders group.
PERSONAL PROFILE
Date of birth : 30th April 1990
Address : Flat no-23, Arti Bldg, New Sangvi, Pune
Contact no : 8237478925
Email : [email protected]
Communication Skills : English, Hindi, Marathi
Interests : Listening music, Travelling.