Don't forget voice! Telephony hacks for web 2.0 hackers

Tim Panton๏ thp@westhawk.co.uk

๏ tim@phonefromhere.com

Web vs telephone

ForgetMeNot

0161 237 0660

First time caller from mobile

0161 237 0660

gets a 'welcome' text

๏ with link to phone friendly content

Dominant web access device

๏ IS…

Dynamically generated tel: URI

Associate the web session with the call

Happier customers - Shorter calls

Use voice to add warmth to a site

Can be easy to integrate

๏ Using REST or PHP or XM

Or even SQL

๏ insert into calls (to,from) values('07967120093','01612370660');

Opensource PBXs:

Hosted:

Cozy conversations