3 & 4- attitudes & personality
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Understanding Individual Behavior:
Attitudes, Personality and Emotions
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Attitudes
The persistent tendency to feel or behavetowards some object.
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Changing Attitudes
Providing informationUse of fear
Influence of friends, peers, coworkers
Resolving discrepancies
Co-opting approach
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Attitudes & Behavior
Cognitive component of behavior
Affective component of behavior
Normative component of behavior
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Important Job-related behaviors
1. Job satisfaction
2. Organizational Commitment
3. Organizational Citizenship
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Job satisfaction
Performance = Expectations
The degree to which an individual finds his job up to or exceeding his expectations.
1. Work
2. Pay3. Promotion
4. Co-workers
5. Working conditions
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Effects of Job satisfaction
1. Absenteeism2. Defection (Partial vs. Full )
3. Organizational Commitment
4. Organizational citizenship behaviors
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Organizational Commitment
The extent to which an individual is willing to;
Stay long with the organization
Accepts values of the organization
Contribute maximum efforts for its well-being
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Facets of Org. Commitment
Continuance CommitmentAffective Commitment
Normative Commitment
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Organizational Citizenship behaviors (OCB)
Individual behaviour that is discretionary, not directlyor explicitly recognized by the formal reward system,
and in the aggregatepromotes the efficient and
effective functioning of the organization
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Dimensions/Types of OCBs
1. Altruism (helping others)
2. Generalized compliance (supporting and obeying organizational rules, values etc.)
3. Courtesy
4. Civic virtue (normative compliance)
5. Conscientiousness (sacrificing)
6. Sportsmanship (good winners)
7. Thoughfulness (how would it affect others?)
8. Commitment to the community
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PERSONALITY
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Definition
Make-up of ones mind.
How does he affect others?
How does he view himself?
His pattern of inner and outer measurable traitsPerson-situation interaction (Consistency, Adaptibility)
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Personality Dimensions
Knowledge (Formal, informal, explicit, tacit)
Skills
Abilities (Physical abilities, Intellectual ability)
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Personality Traits
Big Five
Extraversion (Extrovert, Introvert)
Openness
Neuroticism
Agreeableness
Conscientiousness
Adaptibility (High, Low)
Locus of control (External, Internal)
(Type A, Type B)
Machiavalinism (High Mach, Low Mach)
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Positive Psychology traits
Subjective well-being (High, Low)
Self efficacy (High, Low)
Emotional Intelligence (High, Low)
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Emotional Intelligence
Ability to identify, assess and manage ones own and others emotions
Components
Self awareness: understanding ones own emotions
Self management: having a control over ones own emotions
Social awareness: ability to sense, understand and react to others emotions
Social skills/relationship management: ability to inspire, influence and devlop others