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Handling Agreements Manual

Second Edition

Issue date: 5th September, 2008

Effective date: 5th September, 2008

Up to date copy of Handling Agreements Manual is now available on PIA Local Area Network (tms.piac.com.pk, webmail.piac.aero) and is accessible to all PIA employees, where as a latest copy of this manual is provided to Handling Agents at foreign stations through respective PIA Station Manager/s

Handling Agreements Manual Revision #: 00 Passenger Handling Services Document Ref. PHS/HAM/01 Revision Date 05-09-08

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TABLE OF CONTENTS

1. GENERAL ..1

1.1 AMENDMENTS .....................................................................................................................................2

1.2 LIST OF EFFECTIVE PAGES ................................................................................................................4

1.3 INTRODUCTION ...................................................................................................................................5

1.4 ABBREVIATIONS...................................................................................................................................6

1.5 DEFINITIONS .........................................................................................................................................7

2. SOP FOR DRAFTING GROUND HANDLING AGREEMENT FOR DOMESTICHANDLING 10

3. SOP FOR REVISION OF GROUND HANDLING AGREEMENT FOR FOREIGN STATIONS..13

4. SOP FOR HANDLING OF CASUAL OPERATORS16

5. SOP FOR SURVEILLANCE/OVERSIGHT PROGRAM18

6. SOP FOR FINALIZING GROUND HANDLING AGREEMENT FOR A NEW STATION...20

7. SOP FOR FOREIGN CARRIER .... ........................................................................................... 202

ANNEXURE 255

(ANNEXUREI).............................................................................................................................................. 277 REQUEST FOR PROPOSAL CONTENTS ........................................................................................................ 277 (ANNEXUREII) .............................................................................................................................................. 30 SURVEILLANCE FORM ................................................................................................................................... 30 (ANNEXUREIII) ........................................................................................................................................... 333 QUARTERLY SURVEILLANCE REPORT ........................................................................................................ 335 (ANNEXUREIV) ........................................................................................................................................... 355 OVERSIGHT PROGRAM CHECKLIST........................................................................................................... 355

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1. General

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1.1 Amendments

ENTERED

S.NO PAGE NO. CHAPTER/SECTION

REV. NO.

REV. DATE By On

1 21-23 06 01 03.11.2009 DQC 03.11.2009 2 13-15 03 01 03.11.2009 DQC 03.11.2009

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1.2 List of Effective Pages

Chapter

No. Title Effective

Pages Revision No. Revision

Date

1 General 1-6 00 05-09-08

2 SOP for Drafting Ground Handling Agreement for Domestic Handling

7-9 00 05-09-08

3 SOP For Revision Of Ground Handling Agreement for Foreign Stations

10-12 00 05-09-08

4 SOP for Handling of Casual Operators 13-14 00 05-09-08

5 SOP for Surveillance/Oversight Program 15-16 00 05-09-08

6 SOP for Finalizing Ground Handling Agreement for a New Station

17-19 00 05-09-08

7 ANNEXURE 21-44 00 05-09-08

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1.3 Introduction

PIA currently operates to numerous International destinations around the world. Whenever an airline flies to another international destination, it requires ground handling services. This requirement can be fulfilled in either of the two ways; i.e. the carrier can have its own setup at a station, or hire services of a ground handling agent. Frequency of operation, equipment used and a number of other factors are considered while choosing amongst the two options, however mostly the later is selected as its more cost-effective, offers greater flexibility & scalability and supports the airline to start its operation more swiftly. When PIA opts to use the services of an external ground handling agent or service provider, it shall have a legal contract with the agent or provider that specifies details for applicability of and compliance with the operating standards of PIA. IATA has suggested a standard format which can be used by airlines and handling agencies to enter into a contract for Ground Handling. PIA follows this format for all its Ground Handling Agreements and Service Level Agreements. The Handling Agreements Division is responsible for finalization and maintenance of all Ground Handling Agreements for the foreign stations on which PIA operates, further more, this division also acts as sales and service delivery center and performs the function of Business Development, by offering PIA services as a Ground Handling Agent to airlines operating to various destinations in Pakistan.

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1.4 Abbreviations

PHS&RSD Passenger Handling & Ramp Services Division HA Handling Agreement SOP Standard Operating Procedure SVP Senior Vice president PS Passenger Services TGS Technical Ground Support DCS Departure Control System ACSI Airport Check-in System International Rs. Rupees SSM Shift Station Manager DSM Deputy Station Manager ASM Assistant Station Manager IATA International Air Transport Association PHS Passenger Handling Services RFP Request for Proposal SM Station Manager F/P First Piece L/P Last Piece NOTOC Notice to Captain

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1.5 Definitions

1. AIRPORT TERMINAL means all buildings used for arrival and departure handling of aircraft.

2. ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the

Handling Company may request an outside agency to perform the service in question. The charge of the outside agency shall be paid by the Carrier. The Handling