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Modu le DM001

SAP Cus tomer SupplyFunct ional Overview

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SAP Custom er Supply Func t ional Overv iew

Module Objectives

After completing this module you will be able to:

Explain new terminology used in SAP

Describe Business and Technical Master Data Describe how Meter Readings will be processed

in SAP

Describe what Service Orders are

Explain SAP on-line reports

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Agenda

TOPIC 1 - SAP Terms and Concepts 20 mins

TOPIC 2 - Master Data 30 mins

TOPIC 3 - Meter Reading 30 mins

TOPIC 4 - Service Orders 20 mins

TOPIC 5 - Reports 40 mins

Module Duration 3 hrs

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What is SAP?

Integrated Business Solution

Stands for Systems, Applications, Products in

Data Processing

CCS is specially designed for Utilities companies

Windows based technology

Customer- centric system

R

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The Different Parts of SAP

Service

Management

Sales /Distribution

Materials

Management

Service Orders

Quotations

Sales Order

Service Materials

IS-U/CCS

Technical Master Data

Business Master Data

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SAP General Rules

Do it once, do it right

Greater care and effort

is required Searching for

information is a key

SAP skill

New SAP workflows

should be adhered to

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The Four Functional Areas of SAP

SAP

Customer

Service

Device

Management Billing Finance

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Device Management Functions

Device Management

Master Data Meter Readings Service Orders

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Topic 1

SAP Terms and Concepts

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SAP Regional Structure

Entered first

Entered last

Post Code

City

Street

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Planning Plants

Energy Company

North Region South Region HunterCentral Coast

Out of Area

Mosman

North Region South RegionHunter

Central CoastOut of Area

PlanningPlants

Work

Centres

City Dee Why Coogee Concord Avoca Maitland Dubbo Thredbo

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Topic 2

Master Data

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Master Data

Master Data is data that stays unchanged for a longperiod of time


eg. a Customers address


eg. a Customer Record

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SAP Master Data

Apartment Block = Connection

Object

Device

Location

Hallway

Installation

Electricity

Meter

DeviceLocation

Inside Wall

Installation

Gas Meter

Apartment 1 = Premise

Contract

Electricity

Contract

Gas

Contract

AccountBusiness

Partner

Apartment3

Apartment

4

Apartment

5

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Object

Device

Location

Hallway

Installation

Electricity

Meter

DeviceLocation

Inside Wall

Installation

Gas Meter


Contract

Electricity

Contract

Gas

Contract

AccountBusiness

Partner

Apartment3

Apartment

4

Apartment

5

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Business Partner

Business

Partner

Anyone who has a

relationship with

Energy Company

They may be residentialor commercial

customers

They can also be

contractors

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Contract Account

Contract

Account

Combines all Contracts

that have the same

payment and credit

detailsBusiness

Partner

ContractElectricity

Contract

Gas

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Contract

ContractElectricity

Contract

Gas

An agreement between

the Business Partner

and Energy Company

to provide a service(electricity and / or gas)Contract

Account

Business

Partner

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Object

Device

Location

Hallway

Installation

Electricity

Meter

DeviceLocation

Inside Wall

InstallationGas Meter


Contract

Electricity

Contract

Gas

Contract

AccountBusiness

Partner

Apartment3

Apartment

4

Apartment

5

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Connection Object

A building or a piece of

property that is

connected to the supply

network

It could be an apartment

building or a house, but it

could also be a builders

pole or a fountain

Connection Object

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Premise

Any single unit that is

supplied with energy

and metered separately

Could be a house, anapartment within a

building or a floor

within a building


Connection Object

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Device Location

The actual physical

location within the

Connection Object

where meters are

installed

Examples include

accessible hallways,

outside walls, etc

Device

Location

Connection Object


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Utility Installation

The type of utility to be

connected. It holds

data necessary for

billing and meterreading

Examples include gas,

electricity and

telephone

InstallationDevice

Location

Connection Object


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Topic 3

Meter Readings

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Meter Reading Process

MBS 2ITRON SAP 2SAP 1 MBS 1

Schedule and

Organise

Meter

Readings

Process Meter

Reading

Process Billing

Meter Reading

Orders sent to

MBS

Meter Reading

entered into

ITRON

Meter Reading

sent to MBS

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Meter Reading Scheduling

There are three key concepts involved in

organising Meter Readings:

- Meter Reading Units

- Portions- Schedule Records

SAP1

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Meter Reading Units

M

eterReadin

gUnit

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Portions

Portion 1 - Billed 3/12/00 Portion 2 - Billed 15/12/00

MRU 1

MRU 2

MRU 3

MRU 4

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Schedule Records

Generated automatically by the system

Provide Meter Reading dates for Meter

Reading Units

Provide Billing dates for Portions

Are set up according to dynamic scheduling

and the factory calendar

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Meter Reading Processing in SAP

Monitoring Screen allows a one-stop-shop

for all Meter Reading information

Meter Readings can be entered on-line

through one SAP screen SAP carries out validation on all Meter

Readings

SAP2

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Topic 4

Service Orders

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Service Orders

Service Order is the new name for Work Orders

They are created to arrange field visits

Customer Supply will mainly be using four types

of Service Orders- Connection Orders

- Inspection Orders

- Investigation Orders

- Network Orders

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Types of Service Orders

Service Orders

Connection

Inspection

Network

Customer

Supply

Miscellaneous

Products and

Services

Meter Read

Meter Test

Rate Change

Customer Service

& Accounts

Investigation

All

Reconnection

Disconnection

Customer Service

& Accounts &

Debtor Mgmt

Field Visit for

Non-Payment

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Quotations and Sales Orders

Quotations must be sent out for all contestable

work

Accepted quotes are turned into Sales Orders

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Other Systems to be Used

AIS system is to remain

A new appointment system is Lotus Notes based

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The New Connection Process

Requires the processing of Service Orders,

Sales Orders and Quotations

Requires close monitoring of the system

Encompasses many different modules

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Topic 5

Reports

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What is an SAP Report?

Reads and evaluates data in the database, andpresents the results of this evaluation

Provides lists of information which can be used

to:

- Perform work on-line

- Assess performance

- Identify problems

- Provide information for a manual process- Assign work to an area

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Report Descriptions

The following terms are used to describe types

of SAP Reports:

- Month End

- Ad-hoc

- Interactive

- Custom vs Standard

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SAP Reporting Functionality

Variants

Drill Down

Batch Processing

Background Processing

Allows you to save selection criteria

when generating reports

Allows access to the details of the

report

Allows the report to be run or printed

when the demand on the server is low

Allows a report to be run on a

different batch server

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Using SAP Reports

Enter Parameters

Call the Report

Use Variants

Execute Reports

Download to file Print Send via e-mail

(Optional)

(Optional)

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Print, Download, E-mail Reports

Reports can be printed directly or after

displaying

Report data can be exported to other

applications such as Microsoft Excel

It is possible to send report results to other

users through electronic mail

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Learning Checkpoint

Q1 What is a suburb called in SAP?

Q2 What are the objects that make up Technical

Master Data?

Q3 What document is created as the result of a

signed quotation?

Q4 What is the name of search criteria that are

saved for re-use?

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Summary

Customer Supply will be involved in three

functional areas in SAP

- Master Data

- Meter Readings

- Service Orders

Reports can be used for many different purposes

in SAP

2moddm001.ppt

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