#2jetblue airways
TRANSCRIPT
![Page 1: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/1.jpg)
![Page 2: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/2.jpg)
A New Beginning
![Page 3: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/3.jpg)
History
People behind JetBlue Airways
JetBlue Airways
![Page 4: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/4.jpg)
Rapid Growth
![Page 5: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/5.jpg)
2000 2001 2002 2003 2004 2005 2006 2007 2008 20090
10
20
30
40
50
60
Number of cities served by JetBlue flights at the end of the year
![Page 6: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/6.jpg)
Lower fares and frequent flights Lower cost in the market Return to profitability program
Quick Money
Year Revenue Net Income (loss)In million $
2000 105 (21)
2001 320 39
2002 635 55
2003 998 104
2004 1266 47
2005 1701 (20)
2006 2363 (1)
2007 2842 18
2008 3388 (76)
![Page 7: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/7.jpg)
Bringing humanity back to air travel Absence of flight cancellation decision Non-union environment Good working conditions
Company Culture and Values
![Page 8: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/8.jpg)
Restriction on time limit of pilots by FAA Complexity involved in scheduled
modification Events leading to IROPs
Irregular Operations (IROPs)
![Page 9: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/9.jpg)
Issuing the Bill of Rights
Non Cancellation- the root of all problems
Inviting changes post Valentine’s Day Massacre
Valentine’s Day Massacre (14.02.07)
![Page 10: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/10.jpg)
Catalyst in executing better strategies in handling IROPs
Urgency in bringing modifications
August ’08 Thunderstorm
![Page 11: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/11.jpg)
Priority cancellation of flights
Involvement of the entire workplace of JetBlue
Co-ordination among various departments
Birth of IROPs integrity
![Page 12: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/12.jpg)
Meetings to shame findings and attachment to fears
Working as teams Limited communication flow of team
members Removing inefficiency by identifying the
reasons
Process mapping, working trends then offsite meetings
![Page 13: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/13.jpg)
![Page 14: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/14.jpg)
1st offsite meeting- execution of the assigned issues
![Page 15: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/15.jpg)
![Page 16: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/16.jpg)
2nd offsite meeting- reviewing the progress and overcoming further challenges
3rd offsite meeting- ultimate plan for dealing with IROP
![Page 17: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/17.jpg)
IROP integrity in action
Moulding/Improving the communication system
-Division of work-Crew logistic-Cal volume-Crew services, process technology
Counseling of processing desk
![Page 18: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/18.jpg)
Formation of matrix
Role of MOD during IROPs
Less pandemonium as well as reduced loss
Results
![Page 19: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/19.jpg)
Effective handling of IROPs yearn to improve continuously
Exposure of the participants to different parts of the organization
Employee participation in decision making
Legacy of IROP integrity at JetBlue Airways
![Page 20: #2jetblue airways](https://reader034.vdocuments.mx/reader034/viewer/2022052316/5590458a1a28aba7118b457c/html5/thumbnails/20.jpg)
Accomplishment of objective handling IROPs
Identification of hidden talent improvement in the working environment
At last