2dbb5non_verbal_communication.pptx
TRANSCRIPT
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Communication Comprises of 3 V’s
Verbal 7%
Vocal 38%
Visual 55%
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3. Impact of culture
When in Rome, do as Romans do.’ Italians – one to five
1 – Thumb
2 – index finger
Thumb –power and superiority signal
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Non Verbal CommunicationPRINCIPLES
1.Supplements Verbal Communication
2.Regulates Interaction
3. Establishes Relationships
4. Reflects Cultural Values
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Forms of Non-Verbal Communication
Conscious Non- Verbal Communication
Subliminal Non Verbal Communication
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Aims & Goals of Non Verbal Communication
a. to Create impressions through body language & paralanguage
b. to Initiate and manage interactions
c. to Express emotionsd. to Convey deceptione. to Convey power
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NON VERBAL COMMUNICATION
TYPES
Body Language Para Language Space Language Time Language Sign Language
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Body Language
Appearance Posture Gestures Eye contact Handshake
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Para Language
PitchSpeedPauseNon FluenciesVolume
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Space Language
Intimate zone Personal Social Public Layout Colour
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Time Language
Time ManagementPlanningOrganisingAvoid time robbers
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Sign Language
Audio Signs
Visual Signs& Symbols
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Guidelines to Improve non verbal communication
A. Monitor your non verbal communication
B. Learn to interpret others
C. Develop self awareness
D. Develop self awareness
E. Ask friends for feedback
F. Videotape yourself and improve
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Some Negative Gestures
1. Nervousness Hands in pocket Biting nails Scratching Looking at the ceiling
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Negative Gestures
2. Aggressiveness
StaringPointing at someoneShowing a fist
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Negative Gestures
3. Rudeness
Shake hands too hardWhisperYawnLook at watch
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Negative Gestures
4. Self Importance
Eyes closed while talking Looking overt the top of glasses Head bent back wards
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Negative Gestures
5. Superiority
Not acknowledging greetings Shouting orders Continue to work as others
speak Reclining in chair
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Non Verbal Communication
KOPPACT
K- Kinesics O- Occulesics P- Paralinguistics P- Proximics A- Artifacts C- Chronemics T- Tactilics