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Oded Moshe, Director of Product Management

Beta Release October 19, 2010Official Release November 9, 2010

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New Calendar in the End-User Portal

SysAid Calendar

2 www.sysaid.com

• New calendar shows end-users

the request dates and due

dates of the service requests

they’ve submitted as well as all

group events

• Integrated with your help desk

so all information is added

automatically

Create Group Events

• Create group events for

administrators and end-users

who will view the events in their

respective calendars

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• Access a dropdown list of the

last 10 items you viewed

e.g. assets, service requests,

end-users, companies

• Click on any item in the list

for instant access to the

pages you’ve already looked

at!

New Dropdown List: Recently Viewed Items

Faster access than ever to important information

Improved Usability

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Help Desk

• A new set of predefined dropdown filters allow you to easily choose the filters that will appear in your help desk list.

• The expression builder now supports timers e.g. Time to Respond > 15 minutes

• The expression builder now supports relative due dates e.g. “Last seven days,” “Next seven days,” “Has passed”

• You can create escalation rules based upon timers e.g. time to respond, time to repair

Customization is Easier than Ever!

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• Disable assets you no

longer use and maintain

records of their entire

service history

• Initiate an inventory

update for any asset

from within the asset form

More options for even tighter inventory control

Asset Management

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End-User Portal

• New customization tool in

the GUI helps you easily

customize the end-user

Submit Service Request

form

• Print service requests

directly from the End-

User Portal

Better usability – for both you and your end-users!

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Mobile Application

• Easily customize the

mobile

service request form with

the

fields of your choice

• There is now support for

additional help desk

fields

e.g. activities

Improvements to SysAid’s mobile application for your iPhone, Blackberry, and Android

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• Write to your SNMP devices and update their details e.g. change the owner

name of

a specific printer

• Create filters for your SNMP queries e.g. query the toner level of your printers

only

• Speed has been optimized so SNMP scanning is faster than ever!

Faster and more detailed monitoring of your SNMP devices

SysAid SNMP

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• CI subtypes can have

their own customized

form view

• Create multiple CI

relationships at once e.g.

connect a network printer

to all the computers that

use it

Configuration management made easy

CMDB

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• Create permissions on

which administrators

can create, modify,

and delete

Knowledge Base

entries

• Decide which

administrators are

permitted to create

and modify news

items

Tighter permissions on information sharing

Permission Controls

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Permission Controls

Greater control of admin groups

• Restrict individual reports per admin group so that admins in these

groups can’t see or run the restricted reports

• Choose to hide specific admin groups in service request dropdown

lists

• Create administrator permissions on modifying or viewing CIs

according to the CI owner or group

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• New and improved

documentation – access it

from anywhere within the

software by clicking on the

“?” icon!

• New search mechanism to

immediately access the topic

of your interest

Improvements to our online help filesGet the info you need to get more out of SysAid!

Online Aid

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General

SLA Management

• Write custom SQL queries on the measurements lists page to create any

custom list

you want

SysAid Chat

• Force close chats sessions from within the chat console

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Tasks & Projects

• Create dependencies

between tasks to

coordinate the order in

which tasks of a project

must be completed

Manager Dashboard

• In the Report Wizard,

combine multiple

entities for a

completely customized

report

General

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Click here to read the release notesand download SysAid 7.5!

General

15 www.sysaid.com