2888 global services

What happens here makes a world of difference

2015 YEAR IN REVIEW

Medical College

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Welcome Message 1Our History 2About Global Services 3New York 4 Global Patient Services 6 Executive Health 10 Corporate Health 12Latin America, Caribbean and Bermuda 14Middle East 18China 22About NewYork-Presbyterian 24

TABLE OF CONTENTS

NEWYORK-PRESBYTERIAN’S GLOBAL REACH

NYP Global Services is headquartered in New York City, with offi ces and representation in the Middle East, Latin America, and Asia.

MESSAGE FROM THE GLOBAL SERVICES TEAM

For nearly 20 years, NewYork-Presbyterian (NYP) Global Services has coordinated care for the thousands of patients who come to NYP from over 100 countries. Providing high-quality care with compassion and dedicated attention has been central to our mission, and remains our focus today as we expand our programs and services.

Over the last fi ve years, we increased our team’s presence with in-country representatives and our fi rst Global Services offi ce outside of the United States to offer even better coordination of care. We launched the Executive Health program, partnering with our patients to achieve optimal health. Through our Corporate Health and Institutional Collaboration teams, we actively facilitate access to the expertise of NYP on a global scale by working with hospitals, physicians, universities, governments, and corporations in increasingly innovative ways.

As we look to the future, our team will continue to expand the hospital’s mission of being the leading provider of world-class patient care, teaching, and research to local, state, national, and international communities. For example, as the university hospital of Columbia University College of Physicians and Surgeons and Weill Cornell Medical College, we are implementing the Global Education and Training Program to facilitate knowledge transfer among physicians from around the world. NYP is launching an integrative health program to provide patients with alternative options to reach their health goals. We will also advance how we engage the corporate community to better serve their employees' needs. And we will do all of this while continuing to provide exceptional care to our global patients, expanding our presence in New York and other countries, and applying the latest technologies to better coordinate care and outreach to our patients, referring physicians, and other organizations.

At NewYork-Presbyterian, we always put patients fi rst, and we stand proud in all that we do. Global Services is ready and available to connect patients and physicians from around the globe with one of the best academic medical centers in the world.

The Global Services Team

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One of America’s Best HospitalsMore of America’s Top DoctorsAmerica’s Greatest City

OU R H ISTORY

LOOKI NG FORWARD

Key initiatives for the near future include:

– Implementation of the Global Education and Training Program

– Establishment of Advisory Board in Mexico

– In-country representative to be introduced in Bermuda

1998– First international patient

served with assistance from two Patient Liaisons and one Financial Counselor

– Offices established at NYP/Columbia and NYP/Weill Cornell

2000– Merger of International

Services and Corporate Health to create “Columbia Cornell International and Corporate Healthcare Services”

2005– Patient volume reaches over

1,000

2011

– Inaugural medical symposium hosted in the Dominican Republic

2013– First patient seen by Global

Services Executive Health Program

– In-country representative added in the Dominican Republic

2014– Institutional Collaborations

Program established to extend NYP partnerships abroad

– Opening of Middle East regional office in Riyadh, Saudi Arabia

2015– In-country representative

added in China

– Over 3,000 patients assisted by Global Services in New York City

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NewYork-Presbyterian’s Global Services Department saw its first international patient in 1998 from Turkey. Since its inception, the department has grown to include four business units and has facilitated access for thousands of individuals from around the world each year. The core business units within Global Services collaborate to provide seamless care, coordination, and access to NewYork-Presbyterian and include:

GLOBAL PATIENT SERVICES

Assists patients traveling to New York from outside the U.S. for care at NewYork-Presbyterian by coordinating medical services and providing concierge support.

EXECUTIVE HEALTH

Collaborates with individuals to achieve personal health goals with a comprehensive and personalized physical exam and wellness program.

CORPORATE HEALTH

Assists employees with access to healthcare at NewYork-Presbyterian and partners with corporations to design innovative programs that improve employee health and well-being.

INSTITUTIONAL COLLABORATIONS

Collaborates with prominent international healthcare institutions to advance clinical care and offer training for physicians and healthcare providers.

GLOBAL SERVICES

LOOKI NG FORWARD

Key initiatives for the near future include:

GLOBAL PATIENT SERVICES

EXECUTIVE HEALTH

CORPORATE HEALTH

INSTITUTIONAL COLLABORATIONS

– Expansion of NYP presence in the Dominican Republic, with an in-country representative in Santiago

– Opening of regional office in Shanghai, China

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Through NewYork-Presbyterian’s comprehensive Global Services program, patients and their family members receive assistance from a multilingual and multicultural team committed to making them feel welcomed and at ease while far from home. Dedicated coordinators provide personalized attention and service every step of the way – from the journey to New York and throughout treatment, recovery, and their return home.

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100+ countries represented by our patients

GLOBAL SERVICES in New York

177 Fort Washington Avenue Milstein Pavilion, NYP/Columbia • Patient Coordination

1 601 W. 168th Street• Finance• Administration

2

28 W 44th Street• Patient Access

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525 E. 68th Street Greenberg Pavilion, NYP/Weill Cornell• Patient Coordination

3 425 E. 61st Street• Executive Health

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641 Lexington Avenue• Leadership• Institutional

Collaborations• Business Development• Education and Training• Strategy and Analytics

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5

409 E. 60th Street• Corporate Health• Finance

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GLOBAL PATI ENT SERVICES

The Global Patient Services (GPS) team guides families throughout the medical care experience, providing customized service and personal attention every step of the way. Team members collaborate with NYP physicians and patients’ local physicians to help plan an itinerary that addresses all healthcare-related logistics for patients and their accompanying loved ones.

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20+ languages spoken among GPS staff

GLOBAL SERVICES IN NEW YORK

Top service lines provided to international patients:• Digestive Diseases• Surgery• Neurosciences

• Oncology• Pediatrics

患者至上WE PUT PATIENTS FIRST

Für uns steht der Patient an erster Stelle

Hastalarɪmɪz Herşeyden Önce Gelir

El Paciente es Nuestra Prioridad

Care Coordination

Global Patient Services guidance and support includes:

• Scheduling physician and other clinical appointments or tests

• Escorting patients and family members to appointments

• Explaining and interpreting medical information, instructions, and procedures

• Facilitating communication between referring physicians and NewYork-Presbyterian physicians

• Organizing global air ambulance, ground ambulance, or other emergency transport services for critically ill patients

• Making recommendations and arrangements for hotels or furnished apartments, including New-York Presbyterian’s on-site facilities

Before admission to NewYork-Presbyterian, our Financial Representatives assist families in understanding the cost of care.

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27+ nationalities represented by GPS staff

,私達はعضن ىضرملا الوأ患者様が最優先です

Пациент - в первую очередь

IL PAZIENTE È LA NOSTRA PRIORITÀ

Growth and Initiatives

Global Patient Services has experienced signifi cant growth over the years. In 2015, the operations team made investments in personnel, including implementation of a shared governance model, enhanced dedication to staff training, and an emphasis on quality recruitment.

Capitalizing on the speed of growth and the dynamic healthcare environment, GPS has committed to a philosophy of continuous improvement in quality and process. A key process improvement initiative involved GPS partnering with Quality University, an NYP entity, to ensure NYP remains the premier destination for international patients.

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FAR LEFT: Global Patient Services team huddle

LEFT: Global Patient Services completes a three-day workshop with Quality University

Jackie Spence, MSN Executive Director of Operations

I am so honored to work with this world-class Global Patient Services team at the #1 hospital in New York. NewYork-Presbyterian – anchored by two Ivy League medical schools, Weill Cornell and Columbia – provides high-quality, evidence-based medical care to patients near and far. This care is facilitated and made possible by the talented GPS staff. I cannot imagine a better place to

work; I feel so much admiration for what we do and who we are. It is a true honor to serve our patients.

VOICES OF LEADERSH I P

11% increase in patients traveling to NYP for care


Global Services Medical Directors

Physician Testimonials

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It is a great privilege to care for patients who travel from around the world to NewYork-Presbyterian for medical care. Our teams of physicians provide state-of-the-art care to our entrusted international patients. As clinicians, we are delighted when the journey is complete and a patient returns to his or her home and doctor, having had a successful experience.

– Lawrence Katz, MD, Medical Director, Global ServicesCardiology and Internal Medicine

Working with the Global Services team has been incredibly rewarding. At NewYork-Presbyterian/Morgan Stanley Children’s Hospital, we care for the sickest of children. Through Global Services, we have been able to reach far beyond our borders to help those in need. It is incredible to see the obstacles parents will endure in their search for a doctor to help their child. With a caring and attentive approach, our coordinators facilitate the most difficult of transfers, providing hope and guidance to families. It is a privilege to work so closely with this dynamic and compassionate team, and I look forward to the continued expansion of services as we provide medical expertise that our patients cannot find close to home.

– Teresa McCann, MD, Medical Director, Global ServicesAssistant Professor of Pediatrics, Columbia University College of Physicians and Surgeons

We are honored to welcome and care for international patients, providing top-notch clinical expertise and offering state-of-the-art technology. Global Patient Services significantly enhances the patient and physician experience. The group embodies the mission and vision of NewYork-Presbyterian.

– Paul Lee, MD, Medical Director, Global ServicesAssistant Professor of Medicine, Columbia University College of Physicians and Surgeons

At NewYork-Presbyterian, we are able to "turn on" patients’ immune systems to fight their cancers, and we can often achieve this without chemotherapy. My mission is to leverage our immunotherapy expertise and research to help our international patients in their quest for a cure.

– Usama Gergis, MD, Medical Director, Global Services Assistant Professor of Clinical Medicine, Weill Cornell Medical College


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55% increase in number of individuals served by Executive Health

Wanda See, DNP Director of Executive Health

Our program provides a personalized touch to every patient, continuously promoting the health of those who keep the world in business! Our talented and devoted Executive Health team members coordinate the best care, offer premier medical advice, and keep our patients in the best of health. New Yorkers no longer have to leave NYC for Executive Physicals.


EXECUTIVE H EALTH

In the midst of juggling the daily challenges of business, family, and social obligations, it can be diffi cult to make time for preventive health care. The Executive Health program at NewYork-Presbyterian makes that task easier. Clients from the tri-state area and around the world can receive a personalized assessment, diagnostic testing, and a customized wellness plan in one day, in one location, at their convenience.

Executive Health offers a fresh, innovative approach to managing existing health issues, detecting medical conditions early, and promoting better health and well-being. The service customizes examinations to the unique needs of each individual to help clients achieve and maintain an optimal level of health and functioning. All patients receive appropriate screening in a private, holistic, and effi cient manner.


Patient Testimonial

One is always conscious of their own health and those who help keep that health at its best. For that, I appreciate all that you are doing to ensure that I have the best care, the best medical advice and the best of health.

– Executive Health Patient from Saudi Arabia

Physician Testimonial

The Executive Health team provides customized services to clients from our area and across the globe. They receive coordinated care, high-tech diagnostic procedures, and comprehensive clinical services which can only be provided by an institution such as NYP, in collaboration with the best academic physicians.

– Orli Etingin, MD, Medical Director, Executive Health Global Services

The program has grown tremendously over the years and has been praised by grateful patients. The most signifi cant compliments include consistent referrals of family, friends, and business associates to receive the high level of care that Executive Health offers.

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Programs Launching in 2016

• Exercise Physiology: Personalized exercise programs for clients

• Preventive Cardiology Evaluations: Patients are connected directly to HeartHealth physicians

Patient Testimonial

Thank you again … the entire team couldn’t have been more professional and helpful. Please send my thank you to everyone …

– Executive Health Patient from Russia

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wellness events coordinated for NYP Corporate Health clients

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Courtney Lagace Manager of Health and Wellness Solutions

Our main purpose is to ensure that the employees and families of New York’s leading corporations have a dedicated team focused on their unique healthcare needs – part of which is to facilitate personalized access to NYP specialists and services.


Client Testimonial

The Corporate Health team gives our organization great support during all Ralph Lauren events throughout the New York Metropolitan area. They are knowledgeable, responsive, and thorough – and all this at an excellent value. The customer service is excellent and precise in meeting our needs. We are grateful for the hard work and exemplary service provided by the Corporate Health Team.

– Edwin LebronCorporate Asset Protection Manager

Ralph Lauren


CORPORATE H EALTH

The Corporate Health team works with human resources, benefi ts and wellness leaders, health center managers, and medical directors of NewYork City-based corporations who seek access and services from our hospitaland physicians. Acting as a single point of contact for clients, CorporateHealth navigates the vast NYP system on their behalf.

Partnership: American Hospital of Paris Foundation with NYP Corporate Health

The American Hospital of Paris Foundation and NewYork-Presbyterian hosted a cocktail reception at The Morgan Library and Museum for French-American based companies, current NYP Corporate Health clients, and internal stakeholders to understand how both hospitals can support the healthcare needs of their families and corporations in New York, Paris, and around the globe.

Other Professional ServicesCompanies 34%

NGOs/Think Tanks13%

Law29%

Financial24%

Client Makeup

What We Do

Corporate Health offers a suite of clinician developed wellness programs and solutions that align with Human Resources’ strategic goals, and encourage employees to take an active role in their health and well-being.

Examples of Corporate Health Wellness Solutions launched in 2015:

• Sleep Health Optimization Program

• Resiliency Executive Coaching

• Dermatology Screenings

NewYork-Presbyterian Health Navigator

The program provides clients and their employees with direct access to a dedicated team to facilitate the scheduling of appointments, physician referrals, and second opinions. NewYork-Presbyterian Health Navigator also acts as a resource if an employee or family member is admitted or sent to the Emergency Department. Referrals are most often requested for:

- General medicine

- Obstetrics/gynecology

- Neurology

- Orthopedics

- Dermatology


Client Testimonial

We have been members of the Corporate Health Program at NewYork-Presbyterian for over 20 years. We have taken advantage of many of the services they provide, including annual fl u vaccine programs, lunch and learn sessions, CPR courses, the physician referral program, and of course their priority ambulance service. We have found the services they provide and the teams we have worked with to be exceptional.

– Susan McGuire Senior Vice President

Related

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85% of all member requests translated into referrals and/or appointments

To access NewYork-Presbyterian Health Navigator,

Please have your medical insurance information available

Physician Referrals | Facilitated Appointments | Second Opinions

FOR MEDICAL EMERGENCIES, PLEASE CALL 911

call +1 (212) 555-5555 To access NewYork-Presbyterian

Please have your medical insurance information available

call +1

NewYork-PresbyterianHealth Navigator

Mr. John Doeand family

Member #: 12-345-6789

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Numerous countries in Latin America and the Caribbean look to NewYork-Presbyterian as the premier choice to refer patients in need of high-quality comprehensive care.

44% increase in outpatient visits in Latin America and Caribbean

GLOBAL SERVICES in Latin America,

Caribbean and Bermuda

Patient Testimonial

A few words are not enough to thank you from the bottom of our hearts for your help with our son's delicate health situation. For us, you were an angel sent to help us. We will be forever grateful for your help and for the services provided by the doctors and staff at NewYork-Presbyterian. Thanks again and best wishes!

– Patient’s Family, Panama

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Andrea Dacquino Director of Business Development

We are grateful for our relationships and the trust our partners have placed upon us to take care of the patients from this region. We look to expand our presence, with a strong focus on introducing our hospital and physicians to Mexico. We have initiated exploratory discussions and realize there are opportunities for NewYork-Presbyterian and

its Ivy League academic affi liates to collaborate with physicians, healthcare institutions, and other stakeholders in clinical care, research, and education.


NYP Global Services has made signifi cant strides in cementing the brand in the region through the recruitment of in-country ambassadors, a strong advertising footprint, and partnering with major physicians, healthcare institutions, and local organizations to hold symposia and educational events.

Through the strengthening of NYP’s presence in this region, the Global Services team has been able to connect more than 500 patients from the region with the expertise of NYP clinicians in New York City.

Marketing and Public Relations InitiativesOver the years, NYP Global Services has established its presence in the Dominican Republic. Our advertisements are featured in the top medical, business, and lifestyle magazines in this nation. When NYP physicians visit the country for events, we coordinate interviews with the top television and radio programs so physicians can inform the audience of NYP’s mission in providing the best clinical care, education, and research.

50+ articles and advertising placements on behalf of Global Services

GLOBAL SERVICES IN LATIN AMERICA, CARIBBEAN AND BERMUDA

Events

NYP Global Services hosts, sponsors, and participates in various industry events throughout the region. The team attends events targeted at physicians, insurance companies, former patients, and other interested parties. In May 2015, NYP Global Services co-hosted a cancer awareness and wellness event with Clarion Bank. Clarion Bank is one of the leading fi nancial institutions in Bermuda. Gary Schwartz, MD, Chief of NYP/Columbia's Division of Hematology & Oncology, was invited to speak about The Evolution/Revolution in Melanoma Therapy.

In October 2015, Douglas Scherr, MD, Clinical Director of Urologic Oncology at NYP/Weill Cornell, attended the XV Central American and Caribbean Congress of Urology in Punta Cana, Dominican Republic to describe to local physicians the latest innovative procedures offered at NYP. Prior to the event, NYP Global Services and the Bupa insurance company co-hosted an event for insurance brokers to learn about the clinical services NYP can offer to their clients.

SPOTLIGHT: Futuro de la Medicina 2015

In March 2015, Global Services NYP organized the El Futuro de la Medicina Symposium in the Dominican Republic, where fi ve of NYP’s top physicians presented to clinicians and medical students the latest developments in their respective specialties. The event facilitated knowledge exchange and networking for healthcare stakeholders in the country. The highlight of the event was a speech given by the Minister of Health regarding continued collaboration with NYP.

8 events held across Latin America in 2015

500+ participating physicians in Futuro de la Medicina 2015

ABOVE: Teleunivereso, the top TV program in Santiago, interviews Guarionex Joel DeCastro, MD, about the latest treatments in urology.

RIGHT: Listin Diario, the leading newspaper in the Dominican Republic, interviews NYP Global Services team and physicians about potential partnerships between NYP and the Dominican Republic’s medical community.

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In-Country Ambassador

NYP Global Services understands the importance of remaining connected with patients and the healthcare environment in their home countries. The team employs members beyond U.S. borders to help coordinate care for potential patients and assist with follow-up care after patients return from their visit at NYP. In addition to providing continuity of patient care, the In-Country Ambassador develops NYP Global Services’ network with local physicians, insurance companies, government officials, and other interested parties. Through the In-Country Ambassador’s relationship with the First Lady of the Dominican Republic, NYP Global Services – along with David Roye, MD, Director, Pediatric Orthopedic Surgery, NYP/Morgan Stanley Children's Hospital – co-hosted a cerebral palsy-focused event for the First Lady’s new center for children and disabilities (“Centro de Atencion Integral para la Discapacidad”).

Patient Testimonial

Time and disease progressed for our family member, with no happy ending, but many memorable moments and unforgettable people hold a special place in our hearts. They all went beyond the call of duty to help her. The Global Services staff is a “make it happen” group and supported us until the end.

– Patient’s Family, Dominican Republic

LEFT: Andrea Dacquino (left) and Ray Wu representing NYP Global Services at El Futuro de la Medicina.

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An event like the Future of Medicine is of great importance. The presenting physicians focus their talks on knowledge transfer and the application of technology in medicine, which allows the Dominican Republic's medical community to learn about NYP’s initiatives. As a teaching hospital affiliated with Columbia University College of Physicians and Surgeons and Weill Cornell Medical College, NewYork-Presbyterian is at the forefront of medicine.

– Dr. Alejandro Cambiaso, President, Dominican Health Tourism Association

NewYork-Presbyterian Global Services is one of the top names in the Middle East when it comes to the delivery of comprehensive patient care. Strengthening relationships with the Gulf Cooperation Council (GCC) embassies has brought a large patient volume to New York City, where NYP supports the healthcare needs of over 1,800 patients annually from this region.

24% increase in patient volume in MENA

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GLOBAL SERVICES in the Middle East

Oussama Elbaba Executive Director of Business Development

It is amazing how NYP has become one of the top names in the Gulf States. Our regional office in Riyadh, collaboration with KidsHeart Clinic in Dubai, and the extensive physician and leadership visiting program have tremendously helped in this regard.

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Through the strategic placement of an office in Riyadh in the Kingdom of Saudi Arabia, NYP Global Services has improved its capabilities to provide seamless care to patients in the region. The office has grown to include in-house telemedicine services to provide a truly personalized patient experience.

Additionally, the Global Services team has heightened the NYP brand in the region through both sponsoring and exhibiting at key conferences, ranging from Arab Health in the United Arab Emirates to health congresses in Saudi Arabia.

ABOVE LEFT: Oussama ElBaba with Dr. Mohamed Hamdan and Dr. Mohamed Sulaiman, of KidsHeart Clinic in Dubai, UAE

ABOVE CENTER: Global Services Middle East office in Riyadh, Saudi Arabia

Conferences and Events• Arab Health 2015• The International Exhibition and

Conference on Higher Education • C3 Saudi-US Healthcare Forum• The Saudi Health Congress • The First International Conference in

Pediatrics and Obstetrics - Gynecology • Emirates Oncology Conference • 5th International Spine Update

Conference and Workshop

Clinical Assessments and Lectures• King Faisal Specialist Hospital,

Jeddah, Saudi Arabia – Renal Transplant – Neurosciences – Breast Cancer• Recent Advances in Bone Marrow

Transplant - Doha, Qatar and Kuwait

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10 events attended by the Global Services team in MENA

Pietro Ferraro Executive Director of Institutional Collaborations

The Institutional Collaborations team offers an opportunity: to increase the awareness and reputation of NYP internationally; to build relationships with foreign institutions/providers, driving patient referrals as well as opportunities related to patient care, education, and research; and to contribute to the development of foreign

healthcare systems. It is also a culturally and professionally enriching opportunity for NYP's clinical and administrative resources.

GLOBAL SERVICES IN THE MIDDLE EAST


Patient Testimonial

I am thankful for everybody in Global Services, for your good management, and for going above and beyond for my husband.

– Patient’s Family, Saudi Arabia

The NYP Global Services Institutional Collaborations team has continued to leverage relationships in the GCC, capitalizing on the expertise of NYP physicians to provide advisory services to top specialty hospitals such as King Faisal Specialist Hospital & Research Center and Hamad Medical Corporation in Qatar.

I NSTITUTIONAL COLLABORATION I N MI DDLE EAST

Hamad Medical Corporation (HMC) in Qatar

NYP has been selected to be one of the preferred consultancy providers for HMC in Qatar. Recently, a team of ten senior leaders in anesthesiology, surgery, and administration – accompanied by our Global Services team – performed a ten-week review across HMC’s eight hospital system. The team successfully provided recommendations to further develop HMC’s clinical service line.

Development of a Diagnostic Center in Saudi Arabia

NYP has been engaged in developing a conceptual and business plan for a diagnostic center in Jeddah to contribute to the development of healthcare in the city and serve the community. The center focuses on providing comprehensive health evaluations, genetic testing, and the ability for virtual care – such as telemedicine/second opinions and on-site rotating specialists from New York – for key clinical conditions and follow-up care.

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FAR LEFT: Global Services Project Team assesses operating theater at HMC

LEFT: Global Services Project Team members tour Doha Medical City in Qatar

Nida Shekhani Director of Institutional Collaborations Europe, Middle East, and Africa

We are honored to collaborate with distinguished organizations that aim to improve healthcare for their surrounding communities. The GCC is investing significantly in enhancing its healthcare infrastructure to provide high-quality in-country care for their residents. The Institutional Collaborations

team has cultivated strong relationships in the region and is committed to collaborating with key providers to help them attain this vision.

VOICES OF LEADERSH I PVOICES OF LEADERSH I P


It was my pleasure to work with the Global Services team for the HMC project. This stellar group was expertly assembled by leadership. Every individual was knowledgeable, with each person’s expertise complementing that of the others. The team was detail-oriented, focused, hardworking, and accepting of all suggestions. They were immensely helpful throughout the process, extending help in any way they could. The chemistry among the individuals was perceptible, contributing a great deal to the successful outcome of this project.

– Vinod Malhotra, MBBS, Professor and Vice-Chair for Clinical Affairs, Department of Anesthesiology, Weill Cornell Medical College

22% increase in patient volume for Asia

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NewYork-Presbyterian has had a long-standing relationship with prominent medical facilities in China. Stemming from an effort to enhance global health in the region, NYP has continued its commitment to improving the healthcare of China by providing strategic counsel and working collaboratively with institutions.

GLOBAL SERVICES in China

NYP has organized numerous observerships and educational exchanges for management training and development. Additionally, the Global Services team has embarked on various outreach initiatives with key stakeholders to showcase NYP's top physicians and innovative clinical care. Specifi cally, Global Services has assisted with the refi nement of offerings at NYP, tailored to the needs of Chinese patients coming from abroad. Through customization of high-touch services and working with key referral partners, Global Services provides coordinated care services to all patients coming from China and the rest of Asia.

Key individuals have represented NYP in the media and at notable conferences to extend the Global Services reach. This includes holding targeted lectures on specialties specifi c to Chinese healthcare needs and collaborative discussions to strengthen clinical service lines.

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I NSTITUTIONAL COLLABORATION I N CH I NA

NewYork-Presbyterian/Morgan Stanley Children's Hospital (NYP/MSCH) has been hosting Beijing Children's Hospital (BCH) physician observerships since 2012. This program was funded by the Morgan Stanley Foundation when Morgan Stanley’s Global Alliance for Children's Health partnered with BCH in 2009. Since September 2012, 51 BCH physicians have completed obeserverships in 15 specialties. The observers have expressed great satisfaction with the learning experience at NYP/MSCH and have applied what they've learned to their everyday practice at BCH.

5 major events attended in Asia

Shu LiDirector of Institutional Collaborations, Asia

We've witnessed fast-growing demand for high-quality, international standard care. NYP is well positioned to be recognized as a leading international healthcare provider in China that can provide the care needed, work with and help develop Chinese healthcare professionals, and support the development facilities where such care is offered.



Working with Global Services over the past years, I have experienced fi rst hand their commitment to providing patients coming to our institution from Asia with immediate access to the compassionate expert care available at NYP. I have always been impressed with how personable and close the relationship is between patients and the Global Services team.

– Roger Härtl, MDProfessor of Neurological Surgery

Weill Cornell Medical College

ABOVE: Pietro Ferraro, Executive Director of Institutional Collaborations, speaking at a conference on behalf of NYP in China.

ONE OF AMERICA’S BEST HOSPITALS

Out of nearly 5,000 hospitals nationwide evaluated by U.S. News & World Report for its 2015-16 rankings, NewYork-Presbyterian ranked #1 in New York and continues to be recognized as one of the country’s premier medical institutions. For the 15th consecutive year, NewYork-Presbyterian has been included on U.S. News’ prestigious Honor Roll.

NewYork-Presbyterian ranks in the top 10 nationally in:

You can also benefi t from specialized programs in cancer, dermatology, orthopedics, transplantation, and vascular medicine, as well as comprehensive services in men’s and women’s health.

AFFILIATION WITH TWO IVY LEAGUE MEDICAL SCHOOLS

With its academic partners, Columbia University College of Physicians and Surgeons and Weill Cornell Medical College, NewYork-Presbyterian pursues clinical excellence, engages in pioneering medical research, and provides outstanding medical education.

MORE OF AMERICA’S TOP DOCTORS

NewYork-Presbyterian has more physicians cited in Castle Connolly’s distinguished survey of America’s Top Doctors than any other hospital in the nation. The survey asks 250,000 physicians to name those doctors “to whom you would send members of your family.”

ONE OF THE NATION’S LARGEST HOSPITALS• More than 6,500 physicians• More than 2 million inpatient and outpatient visits, including close to 15,000 deliveries

• Cardiology/Heart Surgery

• Diabetes/Endocrinology

• Geriatrics

• Nephrology

• Neurology/Neurosurgery

• Pediatric Cardiology/Heart Surgery

• Psychiatry

• Rheumatology

• Urology

NEWYORK-PRESBYTERIAN

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Medical College

ABOUT GLOBAL SERVICESGlobal Services at NewYork-Presbyterian assists medical providers, corporations, and individuals with access to the healthcare services and expertise of the Hospital and its physicians worldwide.

Global Patient ServicesAssists patients traveling to New York for care at NewYork-Presbyterian by coordinating medical services and providing concierge support.+1 (212) 746-9100 | + 1 (888) 728-7945 | [email protected]

Executive HealthA comprehensive and personalized physical exam and wellness program to help achieve personal health goals.+1 (212) 746-9129 | [email protected]

Corporate HealthAssists employees with access to healthcare at NewYork-Presbyterian and partners with corporations to design innovative programs that improve employee health and wellbeing.+1 (212) 472-5412 | [email protected]

Institutional CollaborationsPartner with prominent international healthcare institutions to advance clinical care and offer training for physicians and healthcare providers.+1 (212) 746-9200 | [email protected]

For more information about our programs

+ 1 (212) 746-9100 + 1 (888) 728-7945

[email protected] nyp.org/globalservices

2888 global services

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