21/04/2309/03/10 © Copyright ExpatHouse 1

SPCC HR Forum March 17, 2010

Nordic and Polish Managers in the same picture

EXPAT

HOUSE

09/03/10

Nordic management stylesstrive for

less hierarchy vertical communication equality task delegation responsibility taking consensus and cooperation conflict avoidance transparency trust

QUALITY + COST +SERVICE = ROI

09/03/10

Trust

=

Speed Cost

CROSS-CULTURE DIVIDEND

Energy

09/03/10

Trust

=

Speed Cost

CROSS-CULTURE TAX

Energy

21/04/2309/03/10 © Copyright ExpatHouse 5

How to win the race?

09/03/10

86%85%

Technical installation vs human implementation

Installation is a critical phase .... But it’s not enough

Why invest in human implementation?

• 90% of all companies fail to execute strategy successfuly - Balanced Scorecard Collaborative

• 60% to 70% of technology insertions are ineffective – SEI

• 7 to 10 CRM (Customer Relationship Management) initiatives fail – Aberdeen research

• Only 5% of the workforce understands their company strategy - Balanced Scorecard Collaborative

• Eight of the 10 largest mergers over the last 10 years failed - Fast Company

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Corporate cultures

Informalism

Egalitarianism

Incubator= Person Culture

Guided Missile= Task Culture

Family= Power Culture

Eiffel Tower= Role Culture

• sco

• fra

• uk

•ger

• ind

• swe

•jap

• fin

• usa

• chi

• pol

• den

• nor

Fons Trompenaars

21/04/2309/03/10 © Copyright ExpatHouse 8

•HQ•Strategy – common goal – shared mindset•Long-term orientation•Hierarchical versus flat organisational mindset •Responsibility – task delegation•Initiative taking•Communication•Knowledge sharing •Team work •Language•Time orientation –time management •Motivation drivers •Trust

Challenges in Nordic - Polish collaboration

09/03/10

-confessing the reality-accepting that we are different, culturally and as persons-interest and desire to improve the situation-courage-tolerance-time and effort

RealityTo face the requires

09/03/10

Reconciliation

myMY WAY

YOUR WAY

OUR WAY

09/03/10

You’ve Got to be IN to WIN

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Anitta KoskioCEOExpatHousemob +48 514 089 220anitta.koskio@expathousesoltuions.comwww.expathousesolutions.com