24 august 2011 dr jc henning [email protected] technology based quality evaluation instrument for...
TRANSCRIPT
24 August 2011
Dr JC Henning
Technology based Quality Evaluation Instrument for Teaching and Learning:
UNISA Library Services
CONTENTS
• Background
• Context– Open Distance Learning (ODL)– Libraries in ODL
• Integrated Quality Management and Assurance System
• Conclusion
UNIVERSITY OF SOUTH AFRICA
4
222
AMERICAS
EUROPE
AFRICAOCEANIA
ASIA
900
22 000
386
32
2010
Unisa worldwide influence
SOUTH AFRICA
291 460
UNISA LIBRARY
CONTEXT
• UNISA vision: “Towards the African University in the service of humanity”
• UNISA 2015 revisited: an agenda for transformation / UNISA 2011 operational plan
– 7 Objectives: Library - IR Repository / College Teams / Research space / Regional Libraries
• Comprehensiveness– Refers to a range of qualifications represented on the HEQF. These qualifications cater to the
diverse needs of students and society from skills based vocational training to advanced theory based research degrees
• ODL and enhanced learner services– Postal services– Search services – Online services
• International guidelines for distance education libraries– Guidelines on responsibility / Human resources / financial resources
UNISA LIBRARY
• 9 branches in South Africa and 1 in Ethiopia• 2 mobile libraries serving rural areas• Services on mobile devices• Postal service and e-reserves• MyUnisa
– Integrated services in courses
• College Teams
• 2, 618 920 items • 30 000 e-books• 62 189 e-journal titles
LIBRARY SERVICE CHARTER
INTEGRATED QUALITY MANAGEMENT AND ASSURANCE
• Statutory responsibility – HEQC– Responsibility to deliver high quality
learning experiences & responsive to ODL requirements– Define ODL quality criteria and set relevant standards– Monitor and evaluate quality of modules– Unisa PQM large numbers of modules –
resources, turnaround time frames & paper based
• Integrated Quality Management and Assurance Framework (IQMAF)– Supportive environment to define
expectations and standards
Quality Assurance Policy
Quality Assurance
Unisa 2015 Revisited
Quality Management
Quality impact assessment to achieve performance goals and effective student learning
Integrated Quality Management and Assurance Framework
External Institutional Audits and
Programmes Reviews
Quality Promotion
and Capacity Development
Teaching and Learning•All institutional policies, processes, procedures and systems •Identified criteria•Agreed standards•Benchmarks
Research and Postgraduate Education•All institutional policies, processes, procedures and systems •Identified criteria•Agreed standards•Benchmarks
Community Engagement•All institutional policies, processes, procedures and systems •Identified criteria•Agreed standards•Benchmarks
Teaching and Learning•Quality Evaluation Instrument (QEI for TL)•Guidelines for internal and external reviews
Community Engagement
•Quality Evaluation Instrument (QEI for CE)
Research and Postgraduate Education
•Quality Evaluation Instrument (QEI for RPE)
Step 2:
PQM analysis and review
(PQM relevance, financial viability, market analysis, national enrolment planning guidelines)
Step 3:
Module planning and document preparation for
approval
Step 4:
Design and develop learning material
Step 5:
Planning, Coordination, Print and Production
Step 6:
Learning facilitation
Step 1:
Evaluate and quality assure the learning experience through
UQES
Unisa Curriculum Policy and
the Framework for a team approach
Quality Assurance System
External Institutional
Audits
Quality Promotion
and Capacity Development
Quality Reviews
Teaching and Learning
•Unisa Quality Evaluation System•Review model (Inc protocols and schedule
Community engagement
•Unisa CE Evaluation Model
Research and postgraduate education
•Unisa Research and Postgraduate Evaluation Model
INTEGRATED QUALITY MANAGEMENT AND ASSURANCE (2)
• Quality Evaluation Instrument (QEI)– Teaching and Learning as phase 1– Comprehensive Technology enhanced /
innovative web enabled system– Aligned with curriculum / module
development cycle to effect continuous improvement strategies– Provide strategic information for the PQM
and curriculum renewal exercises. – Evaluate student’s total learning experience, ensuring ODL
quality of the design development and delivery of approved modules
– Principles of HEQC and Nadeosa
QEI TEACHING AND LEARNING• Objectives
– Integrated – evaluate whole learning experience (systems driven ODL) – all areas in value chain
– Integration and alignment – institutional frameworks and policies
– Accommodate wider range of approved modules– Impact on improvements to the design, development of learning
materials and delivery timely– Evaluate quality directly rather than satisfaction through a
participatory and stakeholder driven approach– Ensure indicators are underpinned by internationally recognized
ODL standards
QEI TEACHING AND LEARNING
• Advantages– Quality surveys in shorter period by simulating stakeholder
interviews such as participating in a quality audit interview of programme review process
– Produce equivalent and triangulated outcomes in more cost-effective manner
– Reduce resourced required from a paper-driven process (large part or review is automated and reports generated through web-based technologies
– Capacity to facilitate the review of all modules within a given seven-year cycle in a manner that provides quality inputs to curriculum renewal cycles
QUALITY EVALUATION INSTRUMENT: TEACHING AND LEARNING
• Dimensions to ensure quality service in ODL– Planning resource allocation
and quality management– Design and development of learning material– Delivery of quality learning experience
CRITERIA AND STANDARDS• Criteria
– Aligned with HEQC and NADEOSA
• Standards– Identify current processes, systems, policies,
procedures and services– Define quality criteria, standards and
translate into quality assurance statements– Consult and validate– Weightings per criteria
and stakeholder groups– Evaluation process and
reports
STAKEHOLDER GROUPSWeightings to three evaluation areas and four stakeholder
groups: pair-wise comparison analysis
LIBRARY QUALITY ARRANGEMENTS
• Unisa Library Quality Committee– Oversee, coordinate and monitor quality assurance– Implementation of the Library Quality Improvement Plan– Preparations for quality assurance reviews– Task analysis of library business processes
• Integrated in Unisa Quality Evaluation Instrument– Library Quality Assurance Framework– Quality standards for each segment that contributes to
Teaching and Learning
THANK YOU / QUESTIONS