23 september 2009 npo roundtable discussion - it asset management (itam)
TRANSCRIPT
23 September 2009
NPO Roundtable Discussion
- IT Asset Management (ITAM)
Stone Forest IT (SFIT)
• IT division of Chio Lim Stone Forest group• 50 staff strength• IT Managed Services & SAGE ACCPAC Support• Alliances:
– HP Business Partner– IBM Business Partner– Microsoft Certified Gold Partner– SAGE ACCPAC Consultant– SOPHOS Managed Service Provider– SingTel Channel Partner
What is ITAM?
ASSET MANAGEMENT
(Hardware & Software)
Benefits of Asset Management
1. Control the distribution or use of software & hardware2. Economies of scale 3. Improved efficiency of support/ help desk 4. Compliance with licensing requirements5. Greater transparency6. Greater negotiation power
OPERATION
& PROCEDURES
ITAM Operation & Procedures
1) Asset Documentation
2) Asset Acquisition & Disposition
3) Asset Monitoring & Tracking
4) Asset Optimization
IT Asset Management Operation & Procedures
Configuration Tagging StandardsCompleteness
Proper AuthorizationTimely DeliveryConsistently Updated
AccurateTraceableComplete
ReusabilitySafeguardingSpending Control
Tedious?
What can I do?
IMPLEMENT
IT ASSET
MANAGEMENT
SOFTWARE
Benefits of ITAM Software
1. Automatic tracking 2. Enhanced helpdesk productivity3. Efficient approval4. Greater transparency
Getting Started with ITAM
1. Self-Assessment• Software Questionaire
2. Eliminate3. Evaluate 4. Implement
• IT Asset Undertaking5. Training