WELCOME TO THE SESSION ON

NON-VERBAL COMMUNICATION

NON – VERBAL NON – VERBAL COMMUNICATIONCOMMUNICATION

““ ACTIONS SPEAK LOUDER THAN ACTIONS SPEAK LOUDER THAN WORDS”WORDS”

NON- VERBAL COMMUNICATIONNON- VERBAL COMMUNICATION TONE OF VOICETONE OF VOICE FACIAL EXPRESSIONSFACIAL EXPRESSIONS TOUCHTOUCH GESTURESGESTURES DRESSDRESS EYE CONTACTEYE CONTACT FOOT MOVEMENTFOOT MOVEMENT BODY MOVEMENTSBODY MOVEMENTS POSTUREPOSTURE

IMPORTANCEIMPORTANCE

7% OF MESSAGE IS VERBALLY 7% OF MESSAGE IS VERBALLY COMMUNICATED;COMMUNICATED;

93% IS COMMUNICATED 93% IS COMMUNICATED THROUGH NON-VERBALLY THROUGH NON-VERBALLY TRANSMITTED MESSAGES.TRANSMITTED MESSAGES.

OUT OF 93%; 38% IS THROUGH OUT OF 93%; 38% IS THROUGH OUR TONE WHILE 55% IS OUR TONE WHILE 55% IS THROUGH OUR BODY THROUGH OUR BODY LANGUAGE.LANGUAGE.

NON – VERBAL CUESNON – VERBAL CUESTONETONE

NORMAL & POSITIVENORMAL & POSITIVEEYESEYES

NORMAL & STEADYNORMAL & STEADYHANDSHANDS

STEADY BUT NOT FOLDEDSTEADY BUT NOT FOLDEDPOSTURE & FOOT MOVEMENTPOSTURE & FOOT MOVEMENT

LEANING FORWARD A BITLEANING FORWARD A BIT

BRISK & CONFIDENT STEPSBRISK & CONFIDENT STEPS

NON – VERBAL CUESNON – VERBAL CUESDRESSDRESS

NEAT, WELL GROOMED, NEAT, WELL GROOMED, PROFESSIONAL APPEARANCE.PROFESSIONAL APPEARANCE.

FULL SLEEV SHIRTS, BUTTONED FULL SLEEV SHIRTS, BUTTONED COLLARSCOLLARS

TIE, BELT, FORMAL TROUSERS & TIE, BELT, FORMAL TROUSERS &

POLISHED SHOESPOLISHED SHOES

WEAR NEUTRAL COLOURS: BLUEWEAR NEUTRAL COLOURS: BLUE

CAREFUL ABOUT THE BODY ODOURCAREFUL ABOUT THE BODY ODOUR

AVOID A STRONG PERFUMEAVOID A STRONG PERFUME

ACC. TO SWAMI VIVEKANANDACC. TO SWAMI VIVEKANAND

““ WHAT YOU THINK, THAT YOU WHAT YOU THINK, THAT YOU WILL BE. IF YOU THINK WILL BE. IF YOU THINK

YOURSELF STRONG, STRONG YOU YOURSELF STRONG, STRONG YOU WILL BE, IF YOU THINK WILL BE, IF YOU THINK

YOURSELF WEAK, WEAK YOU YOURSELF WEAK, WEAK YOU WILL BE. SO THINK YOURSELF WILL BE. SO THINK YOURSELF

STRONG.”STRONG.”

CONTROL YOUR MINDCONTROL YOUR MIND

THINK CONFIDENT, BE THINK CONFIDENT, BE CONFIDENTCONFIDENT

RELAX YOUR MINDRELAX YOUR MINDVISUALISE A POSITIVE VISUALISE A POSITIVE

OUTCOMEOUTCOMETHINK POSITIVETHINK POSITIVE

EMOTIONAL EMOTIONAL INTELLIGENCEINTELLIGENCE

EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE

““ THE EMOTIONAL AWARENESS THE EMOTIONAL AWARENESS & EMOTIONAL MANAGEMENT & EMOTIONAL MANAGEMENT SKILLS THAT PROVIDE THE SKILLS THAT PROVIDE THE ABILITY TO BALANCE EMOTION ABILITY TO BALANCE EMOTION & REASON SO AS TO MAXIMISE & REASON SO AS TO MAXIMISE OUR HAPPINESSOUR HAPPINESS .”.”

APPLIED IN AN INTERVIEWAPPLIED IN AN INTERVIEW

HAVE A CLEAR PERCEPTION OF WHO HAVE A CLEAR PERCEPTION OF WHO YOU ARE, WHAT YOUR VALUES ARE YOU ARE, WHAT YOUR VALUES ARE AND WHAT YOU HAVE TO OFFER.AND WHAT YOU HAVE TO OFFER.ABILITY TO KNOW & UNDERSTAND ABILITY TO KNOW & UNDERSTAND

OTHERSOTHERSRESIST NEGATIVE & STRESSFUL RESIST NEGATIVE & STRESSFUL

INFLUENCESINFLUENCES

PERSONS WITH HIGH EQPERSONS WITH HIGH EQ IDENTIFIES & EXPRESSES HIS FEELINGS IDENTIFIES & EXPRESSES HIS FEELINGS

CLEARLYCLEARLY IS INTRINSICALLY MOTIVATEDIS INTRINSICALLY MOTIVATED

DOES NOT LET NEGATIVE THOUGHTS DOES NOT LET NEGATIVE THOUGHTS DOMINATEDOMINATE

DOES NOT INTERNALISE DOES NOT INTERNALISE FAILUREBALANCES EMOTIONS WITH FAILUREBALANCES EMOTIONS WITH

LOGIC & REALITYLOGIC & REALITY IS INTERESTED IN OTHER’S FEELINGSIS INTERESTED IN OTHER’S FEELINGS

CAN READ NON VERBAL DIGNALSCAN READ NON VERBAL DIGNALS TENDS TO BE OPTIMISTIC AND REALTENDS TO BE OPTIMISTIC AND REAL

IS RARELY UNREASONABLE, HARSH, IS RARELY UNREASONABLE, HARSH, JUDGEMENTAL OR CRITICALJUDGEMENTAL OR CRITICAL

CAN EFFECTIVELY MANAGE ANGER OR CAN EFFECTIVELY MANAGE ANGER OR IMPLUSE.IMPLUSE.

Enthusiasm Can Do Wonders Enthusiasm Can Do Wonders For YouFor You ……. …….

…SO Please Be Enthusiastic…SO Please Be Enthusiastic

When you cast out When you cast out pessimismpessimism & & gloominess and cultivate the gloominess and cultivate the

attitude of attitude of optimism optimism and and enthusiasm,enthusiasm, amazing results will be amazing results will be

demonstrated in your life.demonstrated in your life.

Enthusiasm Can Do Wonders For You

Even if your ability, training, andEven if your ability, training, andexperience are less than others, experience are less than others,

you can compensate foryou can compensate forAlmost any lack by Almost any lack by

dynamic enthusiasmdynamic enthusiasm.”.”

Enthusiasm can do wonders for you

First prerequisite to be a First prerequisite to be a successful manager ………..successful manager ………..

……..……..CommunicatioCommunicationn