20/20 MDS®

Emotional Intelligence

(Answer: Your Boss)

What do you call a nerd 15

years from now?

Session Objectives

1. Relationship between I.Q. (mental intelligence) and E.Q. (emotional intelligence)

2. Difference between emotions and moods and techniques to lift mood

3. Four E.Q. styles and your own primary, secondary, and least used EQ styles

4. Techniques to flex your E.Q. style in response to others’ needs

5. Correctly interpreting others non-verbal behavior as a key to E.Q.

6. Building rapport through empathy and social analysis

7. Awareness of “flow”: how to increase your own experience of flow and support other’s flow experiences

8. Critiquing others with an E.Q. advantage

Click here for full presentation

• This 20/20 MDS Full Day Trainer's Workshop Course Pack includes a fully scripted 33-slide PowerPoint presentation with exercises, discussion points more, along with a Participant Workbook which can be freely copied for participants.