EPUG-UK&I AGM

Ofer Mosseri, ProQuest-Ex Libris General Manager EMEA

May 4th 2021

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Thank you!

ProQuest

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PQ Information Solutions (PQIS)Leading aggregator of multi-type content solutions

PQ BooksLeading aggregator of eBooks for higher education libraries and universities

Ex LibrisLeading provider of SaaS solutions for libraries and universities

A leading global provider of SaaS solutions and digital content to research, academic, and national institutions

Ex Libris joins ProQuest

Ex Libris integrates PQWS solutions

Unified Customer Experience organization

Unified library Sales & Marketing organization

2015 2016/7 2018 2021

Leveraging strengths, enhancing customer experiencewith a unified and holistic relationship management

&

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Combined Global Sales and Marketing Organization

Holistic approach to help you respond to rapid changes and emerging challenges

Creating a more integrated and solution-focused experience

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Greater Value for Our Customers

ProQuest-Ex LibrisSolutions

Content DiscoveryLibrary Productivity

Remote Learning

TMFTitle Matching Fast

Research Excellence

PQDT

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Innovative is now Part of ProQuest

©2020 Innovative Interfaces. All rights reserved.7

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Ex Libris Core Mission

Academic Libraries Market

Key Enablers

Collaboration with customers to boost innovation

Robust higher-ed cloud platform

World-class customer experience

Open ecosystem and content neutrality

Research & Student Solutions

ProQuest-Ex LibrisEdTech Strategy

Market

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Uncertainty for Funding Sources

Adapting to Rapid Change

Accelerating Trends

• Transition from physical to electronic

• Increasing demand for remote access and distance / blended learning

• Migration to Cloud, SaaS platforms

• Budget uncertainty

• Investigating new models, seeking ways to improve efficiency

• Infrastructure to support staff and users remotely

• Shifting patterns of demand

• Resuming plans for the future

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Ex Libris 2021 Key Focus Areas

• Alma UX – usability & simplicity

• Discovery & CDI-based services

• Esploro smart harvesting

• Leganto for responsive reading

• campusM library app

• RapidILL & Rapido

• NERS developments

Product Roadmap

• Prepare the 24X7 Hub to support future growth

• Secure software development lifecycle (SSDLC)

• GDPR & security on-going compliance

• Content providers self-serve capabilities

• Address emerging content trends

Platform, Cloud, Content

• Cross-Ex Libris customer experience

• CS1: Customer Satisfaction 1st Priority

• Knowledge acceleration program

• Success program for Alma customers

• Online chat support rollout for Alma, Leganto

Customer Experience

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Authentic solutions for diverse and inclusive collections

go.proquest.com/everyvoice2021

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Bias, technology and discovery

Bias Systematic Bias

Bias in Discovery

Ex Libris software and discovery: approach and focus areas

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Products and

Technology

Community Collaboration

Employee Diversity and

Education

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PQ-ExL UKI Team Contacts

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Regional Sales Director (UK & Ireland) – Tony Nercessian

Software Sales Manager – Alexandra Follett

Account Managers (software and content solutions) –• London & South East – Darren Roberts• London & South – Gemma Pawlowski• West of England, West Midlands & Wales – Emma Dennis• East Midlands, Central & East England – Nick Cockayne• North England – John Adamson• Scotland & Ireland – Niall Culligan

Pre-Sales Director – Alan Oliver

Customer Success Managers – Andrew Christison and Sian Blake

Books Specialists (incl. Rialto) – Natasha Edmonds

Support Director (EMEA) – Martin Buescher

Customer Relationship Manager (Renewals) – Ron Sumner

All can be reached at:first.last@proquest.com

Thank You

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