THE HARVEY NASH / KPMG CIO SURVEY 2020

BUDGETS & BOARD PRIORITIES

DRIVING BUSINESS PERFORMANCE THROUGH TECHNOLOGY

83% 61%

3%

54%

34% 29% 26% 24% 24%

OPERATIONAL PRIORITIES

Top 3

Improving customer engagement

Improving operational efficiency

3

Power and Utilitiesmost optimistic

Leisureleast optimistic

movedworkforce to remote working

have enacted employee mental health programs

female respondents IT executive level

More than half agree that diversity improves:

will keep morethan half of

workforce remoteworking

Artificial intelligence

Organizational change management

2Cyber security

3Agile methods

4IT strategy

5

The 2020 Harvey Nash / KPMG CIO Survey is the largest IT leadership survey in the world in terms of number of respondents. The survey was conducted of 4,219 CIOs and technology leaders across 83 countries.www.hnkpmgciosurvey.com

Digital leaders:the 31% that are ‘very’ or ‘extremely’ effective at using digital technology to advance their business strategy

as effective at scaling digital

channels

better at new products

and service offerings

better at employee experience

better at increasing revenues

more likely to increase profit

margin

2.6x2.4x 2.3x 2.5x3.1x

Trust and collaborationInnovation

Engagement with the businessCreating customer focused products

think the pandemic has increased the influence of the

technology leader

say crisis has increased the collaboration between

their team and the business

Telecom industry respondents

tech leaders are moved on

58%

70%

76%

31%

36%

26%

25% investing in automation as a top priority

60% Phishing

70% Malware

60% Denial-of-

service attack

MANAGING TECHNOLOGY 4,219 103

IT leaders surveyed across a wide range of industries and geographies

Telecommunications industry respondents

2,791 1,428 responses before

March 2020

responses to modified pandemic survey

EVERYTHING CHANGED. OR DID IT?

9% 44% 46%Mean additional IT

spend due to the pandemic

Budgets Headcounts

expected to rise in next year

&

INVESTMENT PRIORITIES

Culture & Leadership in top 2 factors in engaging and retaining technology talent

Top 3

Customer experience and

engagement

Infrastructure/cloud

2

Security and privacy

3

TELECOMMUNICATIONS INDUSTRY

Security is a top 3 investment priority

1

1

1

&&

Developing new products and services

2

experienced additional incidents due to remote

working