2018|Toronto,ON

2018|Toronto,ON

PASTATTENDEESOFSIMILAREVENTS

• AccessibilityCoordinator,AgenceMetropolitainedeTransport(AMT)• ActingDirectorofClientServices,FraserValleyRegionalLibrary• AssistantVicePresident,Audience,RoyalOntarioMuseum• AssistantVicePresident,ContactCentre,NTGlobalAdvisors• AssistantVicePresident,Sales&MemberExperience,FirstWestCreditUnion• AssistantVicePresident,Strategy,StandardLife• AssociateDirectorofMarketing,GileadSciences• AssociateDirector,BellBusinessMarkets,BellCanada• AssociateDirector,DonorRelations,TheHospitalforSickChildren• AssociateDirector,LibraryUserServices,SenecaCollege• AssociateVicePresident,CustomerExperiencePrograms,CanadianTire• AVPInternalCommunications&Brand,ManulifeFinancial• AVP,ClientExperience,MackenzieInvestments• BranchProgramAdvisor,OntarioPublicService• BusinessRelationshipManager,Central1CreditUnion• CallCentreOperationsManager,TravelCorporationCanada• CareExperienceManager,AbbVie• Chefprincipal,CustomerRelations,AbbottLaboratoriesCanada• ChiefCustomerExperienceOfficer,VIARail• ChiefCustomerOfficer,Mobilicity• ChiefCustomerOfficer,TorontoTransitCommission(TTC)• ChiefDevelopmentOfficer,Subway• ChiefExperienceOfficer,DiamondResortsInternational• ChiefExperienceOfficer,TheTourismCafé• CityClerk,CityofToronto• ClaimsManager,LGMFinancialServices• ClientSolutionsConsultant,TheCo-operators• Co-founder,MinistryofSupply• Communications&CustomerExperience,Questrade• CommunityManager,Quinzee• CorporateDirector,CultureTransformation,TheRitz-CarltonLeadershipCenter

• CorporatePlanningCoordinator,CityofSt.Albert• CreativeDesigner,UserExperience,CIBC• CRMProgramSupervisor,BFSFCU• CustomerExperienceManager,AllstateInsuranceofCanada• CustomerExperienceManager,HadrianManufacturing• CustomerExperienceManager,MotorolaSolutions• CustomerExperienceManager,SecurityBenefit• CustomerExperienceManager,TimeWarnerCable• CustomerExperienceManager,ToromontCatPowerSystems• CustomerExperienceManager,WSIB• CustomerExperienceDesignManager,AmericanMarketingAssociation• CustomerExperienceProgramManager,Allstream• CustomerExperienceStrategyManager,CapitalOne• CustomerServiceSupervisor,EugeneWater&ElectricBoard• CustomerStrategy,Analytics&Insights,Sobeys• CustomerSupportManager,GordianGroup• CustomerSupportManager,WoltersKluwer• CXO,FreshTracksCanada• DigitalCustomerExperienceSolutionsManager,SchneiderElectric• DirectorofBrandandCustomerExperience,BMOFinancial• DirectorofBrand,Strategy&ClientExperience,RBC• DirectorofBusinessIntelligence&Digital,MapleLeafSports&Entertainment• DirectorofCitizenServices,CityofBuffalo• DirectorofClientServices,MountPleasantGroupofCemeteries• DirectorofConsulting&Deals,PWC• DirectorofCorporateCommunications,BestBuyCanada• DirectorofCorporateMarketing,Unitron• DirectorofCRM,OntarioLotteryandGaming• DirectorofCustomerCare,BCHydro• DirectorofCustomerCare,Transportation,Agencies,BoardsandCommissions• DirectorofCustomerCare,VancouverAirportAuthority• DirectorofCustomerExperience&BusinessStrategies,RogersCommunications• DirectorofCustomerExperience&StrategicInnovation,Pharmascience• DirectorofCustomerExperience,Baron• DirectorofCustomerExperience,CanadaPost• DirectorofCustomerExperience,DTEEnergy• DirectorofCustomerExperience,HealthCareServiceCorporation• DirectorofCustomerExperience,MonerisSolutions• DirectorofCustomerExperience,PNCBank• DirectorofCustomerExperience,SouthwestProperties• DirectorofCustomerExperience,TycoSecurityProducts• DirectorofCustomerService&Quality,Canada,RyderContainerTerminals• DirectorofCustomerService,Funai• DirectorofCustomerService,NovaScotiaPowerInc.

• DirectorofCustomerServiceOperations,DTEEnergy• DirectorofCustomerSolutions,BridgewaterBank• DirectorofCustomerSupport,IndustryTrainingAuthority• DirectorofCustomerSupport,WoltersKluwer• DirectorofDigital,DIRECTMarketingAssociationofCanada• DirectorofGuestExperience,DelawareNorth• DirectorofGuestExperience,WestJet• DirectorofMarketingandCommunications,OxfordProperties• DirectorofMarketing,HigherEducation,NelsonEducation• DirectorofMemberEngagement&Analytics,MeridianCreditUnion• DirectorofMemberServices,BCPensionCorporation• DirectorofSupport,Dr.TaxSoftware• DirectorofUserExperience,SunLifeFinancial• Director,ClientServiceApplication,OntarioPensionBoard• Director,CommercialEffectiveness,Roche• Director,ContactCentreOperations,DraftfcbHealthcare• Director,CorporateHumanResourcesAdministration,FourSeasonsHotelToronto• Director,CorporateRecords&Information,CityofEdmonton• Director,GeneralPublicServicesandProcurement,PWGSC• Director,Learning&Development,FRHIHotels&Resorts• Director,LifeInsurance&Investment,AssumptionLife• Director,ManagementScience&Integration,TheWaltDisneyCompany• Director,MarketingStrategy&Planning,AllianzLife• Director,Reliance• DistrictManager,ManitobaLiquorControlCommission(MLCC)• EcommerceManager,LondonDrugs• EducationSpecialist,CentreforAddictionandMentalHealth(CAMH)• EVPofMarketing&CustomerExperience,Shred-it• ExecutiveDirector,AccessBarrie,CityofBarrie• ExecutiveDirector,AssociationofPowerProducersofOntario• ExecutiveDirector,CanadianInstituteofMarketing• ExecutiveDirector,InstituteforCitizen-CentredService,ITandServices• ExecutiveDirector,NationalOperations&GuestExperience,CineplexEntertainment• ExecutiveDirector,PublicSectorDevelopment,UnitedArabEmirates-Ministryof

CabinetAffairs• FacilityServicesSpecialist,RyersonEngineeringStudentSociety• GeneralManager,Employee&BusinessServices,SouthwesternOntarioTourismCorp.• GeneralManager,GananoqueBoatLine• GlobalIMManagerCanada,DeBeers• GuestExperienceManager,ThunderAppleNorth• HeadofCustomerStrategy&Innovation,SanofiCanada• Head,CRM,SyngentaCanada• InnovationManager,SKFGroup• LeadCustomerExperienceExport,DevelopmentCanada

• ManagerofClientServices,Ivari• ManagerofCustomerBusinessRelations,HydroOne• ManagerofCustomerCare,PacificNorthernGas• ManagerofCustomerExperience,WalmartCanada• ManagerofCustomerServices/Events,PCCA• ManagerofCustomerSuccess,KMI• ManagerofInforceServices,TheIOFForesters• ManagerofMarketing,OntarioNorthland• Manager,AdvisorServiceCentre,FidelityInvestments• Manager,ClientRelationshipManagementDepartment,Desjardins• Manager,CRMProject,CityofBurlington• Manager,CustomerExperiencePrograms,NissanCanada• Manager,CustomerExperience,MiWayTransit• Manager,SocietedesAlcoolsduQuebec• Manager,StrategicInitiatives,Scotiabank• ManagingDirector,OTEAcademy• ManagingPartner,CustomerExperienceTransformist,TemkinGroup• Marketing&CommunicationsCoordinator,VolvoCanada• Marketing&PartnershipsAssociate,Chargebar• MarketingDirector,LCBO• MarketingManager,ClientSegmentsINGDIRECTCanada• MarketingManager,Vicwest• MD,CustomerExperience&GlobalTradeServices,FedExCanada• NationalCHECustomerManager,PfizerCanada• OperationsManager,Accutane• Owner,PineridgeGolfResort• Partner,MarketsandCustomerPractice,MonitorGroup• PassengerExperienceCoordinator,EdmontonInternationalAirport• President,ICSA• President,UnionPearsonExpress• ProgramManager,CorporateCustomerServiceStrategy,RegionalMunicipalityof

York• ProjectOfficer,CustomerExperienceStrategy,Metrolinx• RelationshipManager,ATBFinancial• SeniorAssociate,DesignStrategy,Bridgeable• SeniorDirectorofCustomerExperience,ChartwellRetirementResidences• SeniorDirector,Marcom&CustomerExperience,SaskTel• SeniorDirector,MarketingandPublicRelations,NorthAmerica,CirqueDuSoleil• SeniorInnovationsStrategist,DoblinamemberofMonitorGroup• SeniorManagerofClientExperience,NEBSPAYweb.ca• SeniorManagerofCustomerExperience,TDBank• SeniorManager,PublicInquiries&Outreach,CanadianRadio-Television&• SeniorManager,TalentDevelopment,Sales,Products&Services,NationalBank• SeniorMarketingManager,Adherence&PharmacyTrade

• SeniorMarketingManager,AstraZenecaCanada• SeniorStrategist,Intelligence,FarmCreditCanada• SeniorVicePresident&ChiefCustomerOfficer,OncorGroup• SeniorVicePresident,CustomersFirstCulture,Telus• Social,Mobile&EmergingMedia,IntuitAccountingProfessionalsDivision• Sr.Manager,CustomerStrategy&Insight,RoyalCanadianMint• Supervisor,YorkRegion• SVPandChiefMemberExperienceOfficer,BCAA• SVPGlobalCustomerService,RiskManagementSolutions(RMS)• TeamLeadforCustomerCare,JPMorganChase&Co• TelecommunicationsCommission• Trainer&Facilitator,InCasa• UXResearchManager,Facebook• VicePresidentMarketing&Communications,InteriorSavingsCreditUnion• VicePresidentMarketing&CustomerSupport,TravelersAcceptanceCorporation• VicePresidentofCanadianOperations,MarriottHotels&Resorts• VicePresidentofConsumerExperience&Management,AmexBankofCanada• VicePresidentofCustomerExperienceCommunications,MBNA• VicePresidentofCustomerService,CapitalOneCanada• VicePresidentofDigitalCustomerExperience,IndigoCanada• VicePresidentofMarketing,HomeTrustCanada• VicePresidentofOperations,Dynacare• VicePresident,CustomerExperience&Communications,LandTitleandSurvey

AuthorityofBC• VicePresident,ElectricalSafetyAuthority• VicePresident,Hoffmann-LaRoche• VicePresident,MTSAllstream• VicePresident,Sales&MemberExperience,ConexusCreditUnion• Vice-PresidentofClientServices,B2BBank• Vice-President,Marketing,EducatorsFinancialGroup• VisitorExperienceManager,TourismWinnipeg• VPCommunity&CustomerEngagement,LifeLabs• VPEnterpriseImagingSupportandCustomerExperience,McKessonEnterprise

MedicalImaging/Ancillary• VPInflightExperience,JetBlueAirways• VPofCustomerExperience,TheDATAGroupofCompanies• VPofCustomerService,AshCity• VPofMarketing,SaskatchewanIndianGamingAuthority• VP,ContactCentreOperations,Kohl'sDepartmentStores• VP,CustomerInnovation,Marketing&Communication,NorthbridgeFinancial

Corporation• VP,E-Commerce&Marketing,RootsCanada• VP,Marketing,WesgroupEquipment• VP,OnlineandClientExperience,MDFinancialManagement

• VP,ServiceOperations,ManitobaPublicInsurance

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