May 9-10, 2018

Registration Information

2018 Risk Management Summit Omni Mount Washington Resort, Bretton Woods, NH

Challenge yourselves to explore old patterns and assumptions and encourage new ways of creating pathways to success

that have been previously uncharted.

EXPLOREi d e a s. . . p o s s i b i l i t i e s. . . a s s u m p t i o n s. . . c h a n g e. . . s t ra t e g i e s. . .

Pr i m e x 3 R i s k M a n a g e m e n t S u m m i t

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5:00-6:30 pm Early Arrival Reception and RegistrationIf you are checking in on Tuesday, please join us in the Conservatory for light refreshments, networking, and an opportunity to meet some of the speakers.

7:00 am Registration ~ Continental Breakfast8:15 am Presentation of the Colors by White Mountain Regional School District Jr. ROTC,

led in by Patrick Cheetham, Londonderry Police Department. National Anthem by Chorus from White Mountain Regional School District

8:30 am Welcome / Primex3 Annual Meeting8:45 am Keynote Speaker: Andy Cohen - Challenge Your Assumptions:

Enhance Decision-Making and Creative Problem-SolvingEven the smartest folks in the public sector are not exempt from making and investing in dangerous assumptions. The irony is that assumptions underlie every aspect of decision-making and are at the heart of strong management.

In this keynote, Andy Cohen explores the fundamental assumptions, cognitive biases, and beliefs you wittingly or unwittingly make. He will then show you how to turn those assumptions into opportunities that lead to faster and smarter leadership, operational, and communications decisions.

EXPLORE Challenge yourselves to explore old patterns and assumptions and encourage new

ways of creating pathways to success that have been previously uncharted.

The conference format, in addition to the keynote presentations, features three session tracks offering a wide range of topics. You may follow a specific track

or mix it up to best fit your professional development objectives:

Skills and Strategy Security Shaping Culture

CLICK HERE for speakers’ and presenters’ biographies.

Click the link video link by each session to see a one minute video from the speaker.

EXPLOREideas. . .p ossibi l it ies. . .assumptions. . .cha nge.. .strategies. . .

Primex3 Risk Management Summit

TUESDAY, MAY 8

WEDNESDAY, MAY 9

May 9-10, 2018Omni Mount Washington Resort

SESSION TRACK INFORMATION

Risk Management Summit Agenda

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CLICK HERE to register for the Risk Management Summit.

10:00 am Morning Concurrent Sessions - approx 90 minutes (choose one when registering)

Stronger Together: How Collaborative Efforts between Primex Members are Paying OffPanel of Member Speakers

As members of a risk pool, each of us have a responsibility to our fellow pool members – we rely oneach other to work safely and responsibly to keep our costs down and further enhance the strengthof the pool. At the same time, we have the enormous privilege of sharing this partnership with our fellow community members, and the valuable opportunity to connect with others in New Hampshire’s municipalities, counties and school districts to draw on our unique set of shared experiences and knowledge. At Primex3, we have seen time and again how we’re stronger when we all work together. This session will feature three Primex3 members in municipal, school and county roles sharing how they’ve collaborated with other members in order to respond to emergencies and to undertake major renovation projects in their communities – achievements that may not have been as successful had each member tried to go it alone. After hearing from each of our panel members, participants will have the opportunity for Q&A. This session will spark some ideas about how participants may start to build partnerships back at home, and begin to break down any perceived barriers and use collaborative efforts to achieve shared community goals.

Public Speaking for Your AudienceSpeakers: Matt Ellis, journalist, author and founder of Ellis Strategies

This program teaches speakers how to identify their core messages so presentations are clearly focused and tailored to their specific audience. We will examine the qualities that make people effective public speakers — focusing on their content as well as their performance. We will review video clips of different speakers to identify their strengths and weaknesses. Attendees will learn how to integrate storytelling into their speeches and presentations and how to context and flavor, not just facts.

Designing for Cyber Security Risk Mitigation and Resilience in the Public SectorSpeaker: Jennifer McArdle, Assistant Professor of Cyber Defense

The rising specter of cyber-attacks against the U.S. homeland has caused the U.S. Intelligence Community to label cyber threats as a top global threat in their 2017 Worldwide Threat Assessment. The U.S. public sector — both the federal and state government — have sought to respond to the rising risks associated with cyberspace by putting in place a diverse range of policy measures. This presentation provides an overview of how the public sector currently designs for cyber security risk mitigation and resilience, and discusses areas for improvement and growth.

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Skills and Strategy Security Shaping Culture

CLICK HERE for speakers’ and presenters’ biographies.

EXPLOREideas. . .p ossibi l it ies. . .assumptions. . .cha nge.. .strategies. . .

Primex3 Risk Management Summit

WEDNESDAY, MAY 9 (continued)

May 9-10, 2018Omni Mount Washington Resort

Session Tracks:

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CLICK HERE to register for the Risk Management Summit.

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CLICK HERE for speakers’ and presenters’ biographies.

EXPLOREideas. . .p ossibi l it ies. . .assumptions. . .cha nge.. .strategies. . .

Primex3 Risk Management Summit

WEDNESDAY, MAY 9 (continued)

May 9-10, 2018Omni Mount Washington Resort

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Skills and Strategy Security Shaping Culture

Session Tracks:

10:00 am Morning Concurrent Sessions - approx 90 minutes (choose one when registering)

Putting Joy Back in Your Organization (This session is also being offered at 1:15 pm) Speaker: Steve Maguire, Speaker and Author

How much do you look forward to going to work? Is your work place an area of joy? How much do you contribute to the morale of where you work? This session will help you answer these and other important self-reflective questions; as we help to create a work space that you and all your employees want to be a part of all the time. This interactive, pragmatic and really fun session will give you some great ideas to take back with you to improve your workplace culture. By attending this session, participants will: 1) Learn multiple positive self-reflective practices 2) Acquire knowledge and understanding of organizations that are successful when it comes to work place morale 3) Process many ways of how to implement best practices of organizational positive morale with their particular place of work.

What Ever Happened to Civility, Courtesy and RespectSpeaker: Nick Manolis, Adjunct Instructor NH Technical Institute and Consultant

Consider the following: civility, courtesy, and respect are declining in our workplaces. If you agree with this proposition, wondering what it will take to build and maintain a workplace culture that is civil, courteous and respectful, this program is a must. Based on the vital importance of civility, courtesy, and respect from both a personal and organizational perspective, this program focuses on the reasons for this decline, the price paid for deficits in courtesy and respect, the foundation of positive personal, professional and organizational character, and civility, courtesy and respect as risk management tools. You will come away from this program with your eyes opened and with solid guidance on what it takes to make civility, courtesy, and respect comes alive in your workplace.

At this session we will also introduce a Primex3 sponsored initiative that will be launched in Summer 2018 to facilitate an action plan for improving the culture in your organization.

11:45 am Lunch

1:15 pm Afternoon Concurrent Sessions - approx 90 minutes (choose one when registering)

Project Management for Programmatic SuccessSpeaker: Steve Couture, MPA, CPM

Project management is the means to balance scope, time, and costs of efforts to meet objectives. Managers and staff all play a role in developing and implementing quality projects that provide public benefit expected by internal and external stakeholders. This presentation provides an overview of project management principles and key interpersonal skills necessary to effectively manage projects for programmatic success.

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CLICK HERE to register for the Risk Management Summit.

continued

CLICK HERE for speakers’ and presenters’ biographies.

EXPLOREideas. . .p ossibi l it ies. . .assumptions. . .cha nge.. .strategies. . .

Primex3 Risk Management Summit

WEDNESDAY, MAY 9 (continued)

May 9-10, 2018Omni Mount Washington Resort

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Skills and Strategy Security Shaping Culture

Session Tracks:

1:15 pm Afternoon Concurrent Sessions - approx 90 minutes (choose one when registering)

How to Deliver Trusted Government ServicesSpeaker: Nathan Merritt, Security Officer, West Virginia’s Cyber Security Office

To protect your local government’s most critical assets and deliver on your mission using information technology, you must first be able to trust that employees, partners, and citizens are actually who they say they are. In an effort to modernize systems, while remaining secure, local governments are turning their attention toward identity management, ensuring that critical organization data can only be accessed by the right people, at the right time, and for the right reasons. But good identity management is easier said than done. This session will explore best practices around protecting identities as you work in today’s cyber-enabled world.

• The necessity of strong authentication for government state and local agencies.• Why identity proofing is critical for true cybersecurity.• The pitfalls of current password-based systems in government.

Putting Joy Back in Your Organization (This session is also being offered at 10:00 am) Speaker: Steve Maguire, Speaker and Author

How much do you look forward to going to work? Is your work place an area of joy? How much do you contribute to the morale of where you work? This session will help you answer these and other important self-reflective questions; as we help to create a work space that you and all your employees want to be a part of all the time. This interactive, pragmatic and really fun session will give you some great ideas to take back with you to improve your workplace culture. By attending this session, participants will: 1) Learn multiple positive self-reflective practices 2) Acquire knowledge and understanding of organizations that are successful when it comes to work place morale 3) Process many ways of how to implement best practices of organizational positive morale with their particular place of work.

Primex3 Risk ExplorersSpeaker: Primex3 Staff

The Primex3 Players are back and ready to deliver another exciting educational session! Join your favorite cast of characters on this interactive journey, as they explore a multi-faceted selection of risk ‘treasures’ that will be sure to peak your interests. Throughout this interactive session, members will discover exciting adventures in risk mitigation, as they travel through a series of public sector risk passages. Come along on the adventure, as the Players help make risk management practices come alive! You won’t want to miss the Primex3 Players once again this year.

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CLICK HERE to register for the Risk Management Summit.

CLICK HERE for speakers’ and presenters’ biographies.

EXPLOREideas. . .p ossibi l it ies. . .assumptions. . .cha nge.. .strategies. . .

Primex3 Risk Management Summit

WEDNESDAY, MAY 9 (continued)

May 9-10, 2018Omni Mount Washington Resort

2:45 pm Free Time3:30 pm Optional Free-time Session and Booksigning

Cog Days: A Boy’s Life and One Tragic Summer on Mt. WashingtonJoe McQuaid, Publisher, Union Leader Corporation In more than one sense, Joe McQuaid grew up at the Mt. Washington Cog Railway, working there for four summers in high school and college. His parents dropped him off the first day of the first summer. After a brief bout of homesickness, he never looked back. Based upon his memoir, Cog Days: A Boy’s Life and One Tragic Summer on Mt. Washington.

McQuaid will share the story of life and work and weather and friendships on the highest mountain in the Northeast. He will also tell of one of America’s most-decorated World War II officers, Col. Arthur S. Teague, and how he came back to the Cog to build a life for himself, his family, and eventually thousands of young men and women. McQuaid will recount the “terrible summer’’ of 1967 that forever changed the Cog and its family.

6:00 pm Reception

7:00 pm Dinner and Evening EntertainmentJon Stetson, Mentalist Jon Stetson is the one Entertainer who understands the importance of capturing the Mind share and the Heart share of his audiences. The Stetson Experience is intelligent, interactive, sophisticated fun. Along with hundreds of corporate appearances, Jon has performed for three U.S. Presidents, The King of Sweden, The Royal Family of Monaco, and has appeared on several major Television Networks. Interjecting comedy into each program, Jon creates a hilarious and unique presentation that never fails to impress. Jon blends the art of mystery with the study of Psychology, the predictability of human nature and the power of intuition, with a disarming sense of humor. The result is slack jawed amazement, where the most skeptical of audience members begin to feel a renewed sense of wonder as impossibilities become realities. Jon Stetson’s engaging program is packed with audience participation. Entertainment has never been this much fun!

NEW THIS YEAR:Optional Free-time Session

The Mount Washington Resort has activities available during free time (Wednesday, 3:00 - 6:00 pm), golf (weather permitting), a walking history tour of the Resort, fitness room, indoor pool, spa and treatments. OPTIONAL SESSION and BOOKSIGNING: Cog Days session and booksigning with Joe McQuaid (see above for details).

All hotel activities (spa, golf, etc) must be booked through the Mount Washington by calling the Activities/Concierge desk 603-278-1000 and identifying yourself as a Primex3 Summit attendee.

WEDNESDAY AFTERNOON FREE TIME

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CLICK HERE to register for the Risk Management Summit.

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CLICK HERE for speakers’ and presenters’ biographies.

EXPLOREideas. . .p ossibi l it ies. . .assumptions. . .cha nge.. .strategies. . .

Primex3 Risk Management Summit

THURSDAY, MAY 10

May 9-10, 2018Omni Mount Washington Resort

Skills and Strategy Security Shaping Culture

Session Tracks:

6:00 am Annual Wake-Up Walk / 5K Fun Run 7:00 am Breakfast (Breakfast is available from 7:00 am to 8:45 am)

8:30 am Opening Day Remarks9:00 am Morning Concurrent Sessions - approx 90 minutes (choose one when registering)

Assessing Future Leaders: Implementing a Character-based Promotional ProcessSpeaker: Kimberly Miller, PhD.Sponsored in part by ANHPEHRA (Association of NH Public Employer Human Resource Administrators

Many promotional processes focus on asking employees to jump through several hoops to demonstrate their suitability for the position and capacity to lead all on one day, rather than assessing the employee’s behavior and history of interactions over time. Additionally, few processes assess the most important aspect of a leader, which is character. Given that the best predictor of future behavior is past behavior, the majority of promotional processes fail in their ability to identify the best leaders because they don’t have a way to directly assess character. This session will focus on the benefits of running a historically-based promotional process, describe specific components of the process, explain how to directly assess for past behavior, explore defensibility and test fairness, describe how to assess for character in all aspect of the process, and provide examples of exercises and questions that will assist your organization in identifying your next generation of leaders.

Who is in Charge? Me or My Brain?: Exploring the Two Continuums of AggressionSpeaker: Rick VanWickler, Superintendent Cheshire County DOC, Chameleon Consulting

This program offers techniques that are proven to work when confronted with aggressive behavior. Participants will learn how to keep conflict to a minimum and when it occurs, manage it to resolve at the earliest possible stages of development.

CrimeWare: Motives and MoneySpeakers: Krystal Martin, CPA and Peter Fortunato, CISM, CISA, CISSP, Baker Newman Noyes

In today’s world, Cyber Criminals don’t need technical expertise to breach your organization’s data. They only need a credit card. We will explore how Cyber Criminals are utilizing the Internet

to disrupt your organization. This seminar will offer insights to help you prevent, detect, and defend against these attacks.

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CLICK HERE to register for the Risk Management Summit.

9:00 am Morning Concurrent Sessions - approx 90 minutes (choose one when registering)

Compassion Fatigue and Other Forms of Occupational Stress: What You Need to KnowSpeaker: Deb Pendergast, BA, EFO, AEMT, Director of NH Fire Standards, Training and Emergency Medical Services

In light of the Opioid epidemic that has plagued New Hampshire, there have been some “hidden” consequences to many of our Community professionals. Those affected include emergency dispatchers, Law Enforcement, Firefighters, EMTs and Paramedics, as well as healthcare professionals to include school nurses. We will define and discuss forms of occupational stress focusing on compassion fatigue, a more recently emerging trend. We will look at some of the causes as well as the signs and symptoms of compassion fatigue. The presentation will reveal strategies for coping and building resiliency and most importantly, how to help prevent the development of compassion fatigue as well as other forms of burnout and work stress. Finally, it will be important to understand when and where to seek help if you should find yourself struggling with negative behavioral health effects.

Bias Awareness and Intervention LabSpeaker: PowerPlay Interactive Development, featuring David Kaye and CJ Lewis

This interactive workshop allows participants to take in moments of bias from the perspective of the Bystander and then play Director and Experimenter from the comfort of their chair.The facilitated session allows participants to identify incidents of bias and then build the ability to address those issues in a positive and constructive way.

Observe. Witness our actors portray brief, familiar moments of bias and challenging interpersonal behavior.

Interact. Stop the action. Ask the characters questions about their experience. Dig into what motivates the characters’ behaviors. Uncover human reactions that might be difficult to express in the workplace.

Replay. This is where it gets fun. Offer the characters suggestions about how to navigate these situations more successfully. The actors will replay the scene in real time, utilizing these strategies.

UNH PowerPlay is a professional training and development company who helps organizations improve their work environment by facilitating difficult dialogues about interpersonal behavior.

10:30-11:00 Hotel Check Out

11:00 am Keynote Speaker: Eileen McDargh, Speaker and Author Radical Resilience: Leadership Skills in Changing Times Co-Sponsored by: The NH Association of Fire ChiefsRadically turbulent times demand professional and personal responses that transcend our regular work and life patterns. It’s not about happy faces on mirrors and mantras on coffee mugs. It’s not about hanging on while holding back. It’s about times when you feel someone ate your cheese, drained the swamp, and went from great to less-than-good. Radical resilience requires the courage to challenge, commit, and contribute in ways that positively impact both today as well as many tomorrows.

12:00 pm Lunch and Closing Remarks

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CLICK HERE for speakers’ and presenters’ biographies.

EXPLOREideas. . .p ossibi l it ies. . .assumptions. . .cha nge.. .strategies. . .

Primex3 Risk Management Summit

THURSDAY, MAY 10 (continued)

May 9-10, 2018Omni Mount Washington Resort

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The Registration Desk will open Wednesday, May 9 and Thursday, May 10 at 7:00 am in the lobby of the Mount Washington Resort, where you will be provided with Conference materials.

Early Arrival Reception: For anyone arriving Tuesday, May 8, light refreshments will be served in the Conservatory from 5:00 - 6:30 pm. Conference speakers will be on hand to meet members. With support from our Summit sponsors, registration for all sessions, meals, and entertainment is free to Primex3 members. Please register online before Friday, April 27, 2018. Register at www.nhprimex.org. Hotel reservations can be made with the Mount Washington through the link on our Primex3 website or by calling the hotel directly at 603-278-1000.

Guests:General sessions, concurrent sessions and entertainment are open to all members and their guests; however, there is a charge for guest meals. Please use the guest meal section on the website when you register.

Cancellation Policy:If you must cancel for any reason, please notify Primex3 by Friday, April 27, 2018. Your guest’s meal fees will be fully refunded. No refunds will be made after this date.

Conference Attire: Conference attire is business-casual for all sessions.

Special Accommodations:NH Public Risk Management Exchange complies with the provisions of the Americans with Disabilities Act (ADA) regulations. If you require special assistance in order to attend our Conference, please contact Carrie Goodwin at 1-800-698-2364 x107, or email cgoodwin@nhprimex.org.

Directions to the Omni Mount Washington ResortMount Washington, 310 Mount Washington Road, Bretton Woods, NH 03575 To locate the resort on a GPS device, please use: 310 Mount Washington Hotel Road, Bretton Woods, NH 03575.

Note: If you have difficulty entering the town of “Bretton Woods” into your GPS unit, please try “Carroll,” as Bretton Woods is a village of the town of Carroll, NH.

— FROM MANCHESTER, NH AND AREAS SOUTHTake I-93 North through Franconia Notch to Exit 35, Route 3N. Take Route 3N to Twin Mountain, NH and then follow Route 302E to Bretton Woods, New Hampshire.

— FROM NEW HAMPSHIRE SEACOAST / PORTSMOUTH AREASFrom I-95 or Route 101 or Route 4, exit onto Route 16N/Spaulding Turnpike to North Conway/Glen, NH. Follow Route 302W to Bretton Woods, New Hampshire.

— FROM THE EASTTake Route 302W to Bretton Woods, New Hampshire

CLICK HERE to register for the Risk Management Summit.

EXPLOREideas. . .p ossibi l it ies. . .assumptions. . .cha nge.. .strategies. . .

Primex3 Risk Management Summit

GENERAL SUMMIT INFORMATION

May 9-10, 2018Omni Mount Washington Resort

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You can make a room reservation through the Primex3 website when you register for the conference or you can call the hotel directly at 603-278-1000. Remember to identify yourself as a “Primex3 RiskManagement Summit Attendee” to get the Conference room rate.Primex3 does not handle room reservations.

CLICK HERE to make room reservations with the Mount Washington Resort. By registering through this link, will will receive the special group rate of $162.00 (+$20 hotel fee). Extend Your Stay! The Mount Washington is pleased to extend the same group rate for Monday, May 7 and Thursday, May 10, for those attendees who wish to extend their stay.

The staff and management of the Mount Washington look forward to your stay. To be assured of accommodations, please make your reservation no later than Friday, April 20. In order to receive the preferred rate of $162.00 per night (+$20. hotel fee), you must identify yourself as a Primex3 Risk Management Summit attendee. Rates cannot be changed at check-in or check-out for guests who fail to identify themselves as a Primex3 Risk Management Summit attendee when making their reservation. Rooms will be assigned on a first-come, first-served basis. Late requests will be processed on a space and rate availability basis only.

Individual guest reservations require a deposit in the amount of one night’s stay. The advance deposit will be applied to the first night of your scheduled stay. MasterCard, Visa, Discover Card, American Express and checks are accepted methods of payment. Cancellation must be made 7 days prior to arrival to avoid cancellation and/or no-show charges equal to one night’s accommodation.

Check-in time is after 4:00 pm. Guests arriving before check-in time will be accommodated as availability allows. Check-out time is 11:00 am. Arrangements can be made for luggage storage through the front desk.

Wednesday, May 9 dinner is casual dress. Dinner menu includes:

A Salad of assorted Baby Greens; Grape Tomatoes, Cucumber Ribbons, Herb Goat Cheese, with a White Balsamic Pear Dressing

Your choice of (please make your choice when you register online):

New York Sirloin served with a Woodford Reserve Veal Demi

Airline Chicken with a Tomato Basil Broth

Cranberry-Crusted Salmon with a Maple Cream Reduction

Skillet Fried Polenta and Garbanzo Avocado Cake, Ratatouille with a Spinach Puree and Garlic Confit

Meal also includes rolls and butter, chef’s choice of starch and seasonal vegetable, and Chocolate Tart with a Berry Compote and Whipped Cream

Note: If you require gluten-free meals, please check the GF box on the registration form when selecting your meal choice.

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EXPLOREideas. . .p ossibi l it ies. . .assumptions. . .cha nge.. .strategies. . .

Primex3 Risk Management Summit

MOUNT WASHINGTON INFORMATION

May 9-10, 2018Omni Mount Washington Resort

DINNER AND ENTERTAINMENT

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Primex3 Acknowledges and ThanksOur 2018 Conference Sponsors

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Primex3 Acknowledges and ThanksOur 2018 Conference Sponsors

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Primex3 Acknowledges and ThanksOur 2018 Conference Sponsors

StephenEldridge&Company, Inc.

Retirement Plan Consulting

Custom Qualified Plan Design

Third Party Administration Services

603.625.8559

InvestmentEldridge Advisors, Inc.Registered Investment Advisor

686 Chestnut StreetManchester, NH 03104www.eldridgeco.com

603.625.8559

Securities offered through LPL Financial Member FINRA/SIPC

StephenEldridge&Company, Inc.

Retirement Plan Consulting

Custom Qualified Plan Design

Third Party Administration Services

603.625.8559

InvestmentEldridge Advisors, Inc.Registered Investment Advisor

686 Chestnut StreetManchester, NH 03104www.eldridgeco.com

603.625.8559

Securities offered through LPL Financial Member FINRA/SIPC