2018 new mexico performance excellence awards · pdf filethe new mexico performance...

NewMexicoPerformanceExcellence

Assessments&AwardsProgram

www.qualitynewmexico.orgPHONE:505.944.2001

FAX:505.944.2002MAIL:POBox25005AlbuquerqueNM87125

OFFICE:8205SpainNE#111AlbuquerqueNM87109©QualityNewMexicoAllRightsReserved

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TableofContentsQualityNewMexico–AnOverview....................................................................................................................................3Testimonials.........................................................................................................................................................................4TheNewMexicoPerformanceExcellenceAward–Zia®Award.........................................................................................5BaldrigeExcellenceFramework®andItsCriteria................................................................................................................6ImportantMilestones..........................................................................................................................................................6NMPEAExaminationProcess...............................................................................................................................................7

LevelsofSelf-Assessment...............................................................................................................................................7SiteVisits........................................................................................................................................................................7BoardOfExaminers........................................................................................................................................................7CodeOfEthicalStandards..............................................................................................................................................7YourProduct...................................................................................................................................................................7

Awards/PublicRecognition................................................................................................................................................8Level1Adobe..................................................................................................................................................................8Level2Piñon...................................................................................................................................................................8Level3Roadrunner.........................................................................................................................................................8Level4Zia.......................................................................................................................................................................9Participation...................................................................................................................................................................9IntenttoApply................................................................................................................................................................9Eligibility.........................................................................................................................................................................9FutureEligibility..............................................................................................................................................................9

CompañeroOrganization-To-OrganizationMentoring.........................................................................................................10EligibilityCriteria...........................................................................................................................................................10NominationProcess......................................................................................................................................................10

NMPEAScheduleLevels2,3,4..........................................................................................................................................11ProgramFeesLevels2,3,4...............................................................................................................................................12AdobeAssessmentRequestForm.....................................................................................................................................13AdobeAssessmentInstructions........................................................................................................................................14IntenttoApply-InstructionsforPiñon,Roadrunner,andZia...........................................................................................15IntenttoApplyForm.........................................................................................................................................................16

InstructionsForResponding,Compiling,FormattingAssessment...............................................................................19NMPEALEVEL2,3,4CriteriaStructure.............................................................................................................................20NMPEALevel2,3,4ResponseProcess.............................................................................................................................21Self-AssessmentReportGuidelines...................................................................................................................................22

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QualityNewMexico–AnOverview

QualityNewMexico(QNM)wasformedinApril1993,asa501(c)(3)toadministertheNewMexicoPerformanceExcellenceAwards(NMPEA),thencalledtheNewMexicoQualityAwards,forthestateofNewMexico.ThemostrecentExecutiveOrder2012-003,issuedbyGovernorSusanaMartinez,reiteratesthisimportantrelationshipbetweenQNMandthestateofNewMexico.TheNMPEAprogramisthesoleproviderofNewMexico’smulti-leveled“pathtoperformanceexcellence”alignedwiththeMalcolmBaldrigeNationalQualityAward(MBNQA)programandusingtheBaldrigePerformanceExcellenceFramework®(alsoreferredtoasthe“BaldrigeCriteria”).TheNMPEAprocessinvolvesthesubmittalofanapplication(“self-assessment”)reflectingtheorganization’sresponsestotheBaldrigeCriteriaandthesubsequentreviewoftheresponsesbyvolunteerExaminers,whodevelopafeedbackreporttotheorganizationhighlightingStrengthsandOpportunitiesforImprovement(OFI’s)tobeconsideredaspartoftheapplicant’sperformanceexcellencejourney.Level1intheNMPEAassessmentprocessisfeedbackonthe“identity”oftheorganization–knownastheOP(OP).Levels2,3and4aremorerigorousandfocusonprocesses,measures,systems,andotheraspectsofperformanceexcellence.

OrganizationsachievingLevel4,theprestigiousZia®Award,areconsideredrolemodelsinNewMexicoandmayaspiretotheMBNQAaspartoftheirexcellencejourney.AnindependentNMPEAPanelofJudgesmakesthedecisionsforAwardsandRecognitions,basedonleveloforganizationalperformance.OrganizationsreceivingNMPEAAwardsandRecognitionsarehonoredattheofficialAwardsCeremonyduringtheannualQNMLearningSummit.

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Testimonials

Whyareyouparticipatinginthisprocess?

“WebeganandcontinuethisjourneytocreateandmaintainasustainableorganizationthatenrichesthelivesofallNewMexicans.”

MaureenBaca,BoardPresidentNewMexicoPhilharmonic2016NMPEAPiñon®Recognition

“Nor-LeaHospitalDistricthasembarkedonanexcellencejourney

because,asahospital,wehaveasacredresponsibilitytogiveourpatientstheverybestcare.”

DavidShaw,CEONor-LeaHospitalDistrict2015NMPEARoadrunner®Recognition

“Tosustainthefutureofourbusinessandmakeourcommunitystronger.”LeeButler,DirectorofPerformanceExcellence

DonChalmersFord2005NMPEAZia®Awardand2016MalcolmBaldrigeNationalQualityAward

Ingeneral,recipientorganizationshelpimproveNewMexico’s

competitiveness.

NMPEArecipientssaytheprocessprovidesvaluablelearningandasenseofprideinitsachievements

alongtheperformanceexcellencejourney.

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TheNewMexicoPerformanceExcellenceAward–Zia®Award

TheZiaAwardisthehighestlevelofNMPEArecognitionforperformanceexcellencethataNewMexicoorganizationcanreceive.Itcarriesthemoststringentrequirements.

TheZiaAwardpromotesawarenessof‘performanceexcellence’asanimportantelementofcompetitiveness.

TheGovernorofNewMexicotraditionallypresentstheZiaAward,aswellasallotherNMPEARecognitions,

attheQNMLearningSummit.

TheZiasculptureismadefromNewMexicoVistaGrandeOnyxquarriedwestofBelen,NM.Itisstronginitsphysicalstate,abalanceofform.Thepinnaclerisesfromasolidfoundation.

NewMexicoZiaAwardRecipients

2012 LovelaceWestsideHospitalAlbuquerqueNM2011 LovelaceWomen’sHospitalAlbuquerqueNM2008 KirtlandFederalCreditUnionAlbuquerqueNM2005 DonChalmersFord,Inc.RioRancho/AlbuquerqueNM2004 PresbyterianHealthcareServicesAlbuquerqueNM2004 VACooperativeStudiesProgramClinicalResearchPharmacyCoordinatingCenterAlbuquerqueNM2003 GCCRioGrandeTijerasNM2003 WesternNewMexicoUniversitySilverCityNM2002 NewMexicoStateHighwayAndTransportationDepartment2000 SanJuanCollegeFarmingtonNM1999 LosAlamosNationalBankLosAlamosNM1999 WestinghouseWasteIsolationDivisionCarlsbadNM1997 L&MTechnologies,Inc.AlbuquerqueNM1996 HoneywellDefenseAvionicsSystemsAlbuquerqueNM

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BaldrigeExcellenceFramework®andItsCriteriaTheBaldrigeExcellenceFrameworkrepresentsasystemsapproachtoimprovingyourorganization’sperformance.ItbeginswiththeOrganizationalProfile(OP)requirements,whichascertainwhat’simportanttoyourorganization(avaluabledocumentwithmanyuses-seeAdobeAssessmentform-it’syouridentity).

TheFramework/Criteriarequirementshelpyouassesshow(andhowwell)youareaccomplishingwhatyousayisimportanttoyou(OP).

OP • FocusforSelf-AssessmentLevel1• RequiredcomponentinSelf-AssessmentLevels2,3and4.• ExaminersandJudgesuseyourOPtounderstandyourorganizationandwhat

youconsiderimportant.• UseyourOPasa‘stand-alone’documentforplanning;hiring,workforce

orientationorre-orientation,employeeguidebook;marketing;informationforcustomers,stakeholders,partners,andsuppliers.

7Categories(relevanttoanysize,anysectorbusiness/organization)

ü Leadershipü Strategyü Customersü Measurement,Analysis,andKnowledgeManagementü Workforceü Operationsü Results

WeencourageyoutobecomefamiliarwiththeBaldrigeExcellenceFrameworkandusetheCriteriatoassessyouroperations.Wehighlyrecommend:

• attendingaQNMtrainingtolearnabouttheFrameworkand• servingasanNMPEAExaminertoseehowit’sappliedtootherorganizations

TheBaldrigeCriteriacanbeusedbyorganizationswithoutsubmittinganapplicationtoNMPEA,oursisterprogramsaroundthecountry,ortheMBNQA.However,theunbiasedfeedbackfromthird-partyExaminerssuchasthosewiththeNMPEAprovidessignificantadditionalvaluethatwillhelpyourorganizationalongyourPerformanceExcellenceJourney.

ImportantMilestones

OrganizationIntenttoApply NLTannualLearningSummitOrganization’sSelf-AssessmentSubmittal NLTsecondWednesdayinJuly

SiteVisits(Judges’Discretion)specificdate(s)determinedbyQNMandOrganization October

PanelofJudgesDeterminationsAnnouncedtoOrganizations OctoberFeedbackReportsdistributedtoOrganizations November

AllExecutiveBriefings(Organization/ExaminingTeam/QNM) December

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NMPEAExaminationProcessUsingtheBaldrigeExcellenceFramework™anditsCriteriaprovidesanin-depthexaminationfororganizations.

ThefullBaldrigeExcellenceFramework™anditsCriteriabookmaybepurchasedviatheBaldrigeProgram:https://www.nist.gov/baldrige/products-services/baldrige-excellence-framework

TheNMPEAprogramismulti-tiered,offeringfourlevelsofself-assessmentforyourorganization.Thevariouslevelsshouldbepartofyour‘excellencejourney’.Thejourneyshouldbeperceivedasaprocess-whatyoualreadyhaveinplaceandthelearningthatoccursalongtheway.

LevelsofSelf-AssessmentLevel1Adobe foundation recognitionLevel2Piñon® commitment recognitionLevel3Roadrunner® progress recognitionLevel4Zia® excellence awardMalcolmBaldrigeNationalQualityAward

note–musthaveachievedtheZiaandmeetcriteriasetforthbytheBaldrigeProgram

award

SiteVisitsTheJudgeswilldeterminewhetheryourorganizationreceivesasitevisit,accordingtosetguidelines.SiteVisits,ifdeemednecessary,willbeconductedinOctoberwiththedate(s)coordinatedbyQNMandyourorganization.TheExaminerTeamLeaderwillprovidetheorganizationalistofdocumentstobereviewedandpeopletobeinterviewedaminimumofoneweekpriortothesitevisit.

BoardOfExaminersExaminersarevolunteerprofessionalsfromallsectorscontributingtheirknowledgeandexpertisetoevaluateyourSelf-Assessment.ExaminersreceiverigoroustrainingintheNMPEAprocessusingthesameBaldrigeExcellenceFrameworktoreviewandprovideformalfeedbackofyourstrengthsandopportunitiesforimprovement.

CodeOfEthicalStandardsIntegrityisoneofQNM’scorevalues.Astrictethicspolicy,andaconfidentiality/conflictofinterestagreementgoverneachExaminer,Editor,Judge,BoardofDirectors,andstaff.Theseindividualscannotparticipateinanyevaluation,scoring,orrecognitiondecisionswheretheremaybe,orcouldappeartobe,anypotentialorperceivedconflictofinterest.Theyalsokeepapplicantinformationstrictlyconfidentialatalltimes.

YourProductEveryorganizationreceivesaFeedbackReport.ThisReportisoneofthemostvaluablefeaturesoftheNewMexicoPerformanceExcellenceAwardsprogram.Itisdesignedtoprovideobjectiveandnon-prescriptivefeedbackontheorganization’sStrengthsandOpportunitiesforImprovement.Itisaneffectivewaytomotivateemployees,prioritizeeffortsandresources,andguidetheorganizationfromasystemsperspective.

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Awards/PublicRecognitionTheNMPEAprogramprovidesasystemformeasuringandrecognizingfourlevelsofprogressandgrowthtowardperformanceexcellence.Therearenolimitstothenumberoforganizationsthatmayreceiverecognitionatanylevel.AvolunteerPanelofJudges,knowledgeableandexperiencedintheBaldrigeExcellenceFrameworkandCriteria,determinetheRecognitionsandAwards.

AwardsandRecognitionsmaybeatthelevelappliedfor,atalesserlevel,ornorecognition.TherearenolimitsforAdobe,Piñon,orRoadrunner.Ziaawardrecipientscannotre-applythefollowingyearbutcanapplytheyearafter;however,theycansubmitaself-assessmentforfeedbackanyyear.

Level1AdobeRecognition(Foundation)

Agreatplacetostartwithoutdelvingintoafullassessment.CreateyourOP–it’swhoyouare–what’simportant.

It’sanexcellenttooltobetterunderstandtheorganizationoradivision,department,orprogram.Ithelpsidentifypotentialgapsinkeyinformationandfocusonkeyperformancerequirementsandresults.

TheAdobeAssessmentrespondstotheseriesofquestionsintheOPsectionoftheBaldrigeExcellenceFramework™.

HavingcompletedanassessmentontheOP,organizations(includingdivisions,departments,andprograms)receiveawrittenFeedbackReport,atwo-hourBriefing,andrecognitionattheannualNMPEACeremony.

Level2PiñonRecognition(Commitment)

ThislevelisrecommendedfororganizationsnewtoconductingaSelf-Assessment.

Theorganizationshowsevidenceofearlystagesofimplementingapproachesprimarilytothe‘basic’requirementsoftheCriteria.

Approachesshouldbeintheearlystagesofdeploymentinmostareasofimportance;improvementeffortsareinatransitionfromreactingtoproblemstogeneralimprovement;alignmentwithotherareasislargelythroughjointproblemsolving.

Resultsshouldbereportedinafewareasofimportancetotheaccomplishmentofthemission;evidenceofsomegoodperformancelevels;sometrenddatareported.

Level3RoadrunnerRecognition(Progress)

Theorganizationdemonstratesthroughcommitmentandimplementationofqualityprinciples,substantiveprogressinbuildingsoundandsystematicprocessesresponsiveprimarilytothe‘overall’requirementsoftheBaldrigeCriteria.

Approachesshouldbewelldeployedthroughouttheorganization;afact-basedsystematicevaluationandimprovementprocess;someorganizationallearningandinnovationinplacetoimproveefficiencyandeffectivenessofkeyprocesses;alignment;beginningofintegrationwithoverallorganizationalneedsidentifiedinresponsetotheOP.

Resultsreportedshouldbegood-to-excellentandresponsivetotheoverallrequirementsoftheCriteria.Beneficialtrendsareevidentinareasofimportancetoaccomplishmentofthemission;somerelevantcomparisonand/orbenchmarksshowareasofgoodrelativeperformance;mostkeycustomer,market,andprocessresultsreported.

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Level4ZiaAward(Excellence)

TheZiaAwardisthehighestlevelofachievement.Theorganizationisconsideredbest-in-classandarolemodel.

Itisearnedbyanorganizationthatdemonstrates,throughitspracticesandachievements,awell-developed,effectivesystematicapproachresponsivetothe‘multiple’requirementsoftheBaldrigeCriteria.

Approachesare:fullydeployedwithnosignificantweaknessesorgaps;fact-basedsystematicevaluationandimprovement;organizationlearningandinnovationarekeymanagementtools;clearevidenceofrefinementfromanalysisandsharing;integrationwithcurrentandfutureorganizationalneedsidentifiedinresponsetotheOPandotherprocessitems.

Resultsare:verygood-to-excellentandresponsivetomultiplerequirementsoftheCriteria;beneficialtrendsaresustainedovertimeinmostareasofimportancetotheaccomplishmentofthemission;mostresultsareevaluatedagainstrelevantcomparisonsand/orbenchmarksandshowareasofleadershipandverygoodrelativeperformance;keycustomer,market,process,andactionplanrequirementsarereported.

ParticipationParticipationisopentoallsectors(business,education,government,healthcare,non-profit)whetherprivateorpublic.

IntenttoApplyOrganizationsapplytotheNMPEAprogramatoneof4levels.IntenttoApplyFormisrequiredforLevels2,3,and4.Thisformincludesfieldsforanorganization’sstructureandfunctions.ItmustbecompletedandsubmittedtoQNMasearlyaspossiblebutnolaterthantheendoftheLearningSummit.

Eligibility• Theorganizationmusthavefive(5)ormorefull-time(orequivalent)employeestoapplyatLevels2,3,or4.Anorganizationwithlessthan5employeescanapplyforanAdobeAssessmentandcanrequestassistancefromQNMinformsotherthanaformalassessment.

• Ifanorganizationhasreceivedpreviousrecognition,itmustapplyatthenexthigherlevel.Forexceptions,pleasecontactQNM.

• Volunteerworkerscanbeconsideredemployeesinorganizationswherevolunteersplayasignificantrole(suchasnon-profitorganizations)

• Asubunitisadivisionorunitofalargerorganization,itsparent.Theparentowns,holds,orhasorganizationalorfinancialcontrolofasubunit.o Boththesubunitanditsparentfollowthesameeligibilityrulesasanyotherorganizationo ThesubunitanditsparentmaynotbothapplyforZiarecognitioninthesameyear.o Morethanonesubunitofaparentmayapplyinthesameyear.o SubunitswhoseparentisoutsideNewMexicoareeligibleforallrecognitionlevels.o TobeeligiblefortheZiaAwardasubunit,whoseparentisinNewMexico,mustbeself-sufficientenoughtobe

examinedinallsevenCriteriaCategories,anditmustbeadiscreteentitythatisreadilydistinguishablefromotherpartsoftheparent.Subunitscannotbeprimarilyaninternalsuppliertootherunitsintheparentcompanyorperformonlysupportfunctions.

FutureEligibilityLevel1Adobe norestrictionsonsubmittingtheorganization’s‘OP’Level2Piñon norestrictionsonthenumberofrecognitionsanorganizationmayreceiveLevel3Roadrunner norestrictionsonthenumberofrecognitionsanorganizationmayreceive

Level4ZiaAnorganizationthatreceivestheZiaAwardandallitsunitsareineligibletoapplyforanotherawardfortwoyears,butmaysubmitaSelf-Assessmenttoreceiveevaluationandfeedback.

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CompañeroOrganization-To-OrganizationMentoring

CompañeroisaSpanishwordfor‘partner’or‘companion.’TheDennisJ.Woywood*CompañeroRecognitionrecognizesorganizations(orindividuals)thathelpotherorganizationsprogressmorerapidlyintheir‘excellencejourney.’

NewMexicoorganizationsactingasmentors,sponsors,orcoacheswillbeeligibleforspecialCompañerorecognitionifthepartnershipresultsinthementoredorganizationsubmittingaself-assessmentorreceivingrecognition.NOTE:itisnotrequiredthatthementoredorganizationreceiveNMPEArecognitiontonominateitsmentor.

EligibilityCriteriaANMPEAOrganizationmaynominateanorganization(orindividual)forCompañeroRecognitionif:

1. ThenomineecontributedtoincreasingthelevelofperformanceoftheNMPEAOrganizationforanextendedperiodandinasystematicandmeaningfulmanner.

2. Anorganization-to-organizationmentoringpartnershipexistedbetweentheorganizationandtheApplicant.Oneormoreindividualscanbetheleadinterfacebetweentheorganizations,buttheprimaryrelationshipisbetweenorganizations.

3. Thereisnolimittothenumberofrecognitionsamentoringorganizationcanreceive.

NominationProcess1. ByJanuary31,aNMPEAorganizationsubmitsawrittennominationforthecandidate:

►identifyinginformationaboutthecandidateorganization(name,contactperson,phone)►descriptionofthenatureofthementoringpartnership(howcreated,durationoftherelationship,frequency,andtypesofinteractionsbetweentheparties).►descriptionofthenatureandextentofthecontributiontoanincreasedlevelofperformanceexcellence(whatchangedbecauseoftheinvolvementofthecandidateorganizationinthequalityeffortofthenominatingorganization).

2. TheNMPEADirectorwillreviewthenominationsagainsttheEligibilityCriteriaandselectforrecognitionthecandidateorganizationsthatprovideapositiverolemodelforotherNewMexicoorganizationsaspiringtohelpOrganizationsmovemorerapidlytowardperformanceexcellence.

3. CompañeroorganizationswillberecognizedduringtheNewMexicoPerformanceExcellenceAwardsCeremony.

NOTE:OrganizationsthatassistotherorganizationsforcompensationarenoteligibleforCompañerorecognition.

*DennisJ.WoywoodwasalongtimefriendofQualityNewMexico.HedevotedendlesshourstoQNMandprovidedvaluableguidancetomanyorganizationsoverhisyearsof

service.TheCompañeroisnamedinhishonor.

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NMPEAScheduleLevels2,3,4Preliminaryactivities ExaminerApplication

SubmittalNLTAnnualLearning

Summit

OrganizationIntenttoApply/Eligibility

Submittal

NLTAnnualLearningSummit

OrganizationSelf-AssessmentSubmittal

NLTSecondWednesdayinJuly

ü Theself-assessmentprovidestheexaminerswiththeinformationneededtoperformathird-partyevaluationandfeedbackrelativetotherequirementsofthecriteria.

ü ResponsesshouldprimarilyaddressactivitiesandeffortslocatedinNewMexico.

ü Responsesshouldbeconcise,quantitative,andsupportallstatementswithfactsandinformation.

ExaminerTraining July ExaminerTeams

Established July Examinerscannotevaluatethesame

organizationinconsecutiveyears.

IndependentreviewandevaluationbyExaminerTeams

ExaminerTeamReview

(reviewandscoreAssessments,preparepreliminaryreports)

AugustandSeptember

Examinersareprohibitedfromobtaininginformationabouttheorganizationfromsourcesotherthantheself-assessmentandsitevisit(suchasawebsite).Consensusreview,

evaluation,andscoringbyExaminerTeamsPreliminaryReportssubmittedtoPanelofJudges;SiteVisitDeterminationMade

PanelofJudgesConvene

(IncludeSiteVisitDetermination)

October

Whenappropriate,prepforandconductsitevisits

SelectSiteVisitExaminerTeams October

SitevisitReportssubmittedtoPanelofJudges;SiteVisitExaminerTeamsreportouttoPanelofJudges

PanelofJudgesConvene

(PostSiteVisitDecisions)November

Prelim-FeedbackReportstotechnicalediting

TechnicalEditing(FeedbackReportfinalcomposition/tech

editing)

November

PanelofJudgesdeterminesrecognitionsandawards;OrganizationsnotifiedofJudges’decision

JudgesDecisionsAnnounced

November

ThedecisionsofthePanelofJudgesarefinal.Thereisnoappealorre-scoring.

FeedbackReportsfinalizedandsubmittedtoOrganizations

FeedbackReportsdistributed November/December

ExecutiveBriefingsconductedwithOrganizations

AllExecutiveBriefings(Organizations/Examiners/QNM)

December/January

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ProgramFeesLevels2,3,4

QNMPartners Non-Partners

Level2PiñonPackageIntenttoApply $185 $200Level2PiñonFee* $1,300 $1,800

Level3RoadrunnerPackageIntenttoApply $185 $200Level3RoadrunnerFee* $2,300 $2,800

Level4ZiaPackage IntenttoApply $185 $200Level4ZiaFee* $3,900 $4,400

*Notes:

§ 25%discountfor501(c)(3),K-12educationalinstitutions,oranyorganizationwith10orfewerFTE’s.

§ IfaSiteVisitisdeemednecessarytheexpensesareseparateandinvoicedafterthesitevisitoccurs.Expensesincludebutarenotlimitedto:teammileage,hotel,travel,andmeetingmeals

§ Feeincludes:o Reviewo WrittenFeedbackReporto 2-hourExecutiveBriefing

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AdobeAssessmentRequestForm• ThisrequestformMUSTbereceivedbyQNM30dayspriortosubmittingOP.• TheAdobeLevelfee($680/Partneror$740/Non-Partner)mustbesubmittedalongwiththeOP.• An‘OP’workshopisrecommendedbutnotrequired.ContactQNMforadditionalinformation.• Youwillreceive:(1)writtenFeedbackReporthighlightingStrengths,OpportunitiesforImprovement,Considerations;and(2)a2-

hourbriefingwiththeNMPEAExaminer/staffassignedtoyourassessment

1. Participant:

ParticipantName&IndicateifOrganization,Division,Department,Unit

Address

City,State,ZipCode

2. OfficialContactPoint:

NameandPosition

MailingAddress(ifdifferentfromabove)

City,State,ZipCode

TelephoneNumber FaxNumber E-mailAddress

3. CurrentPartnerOfQNM: Yes No

4. SizeAndSectorOfOrganization: TotalNumberofEmployees(Full&PartTime):

Business HealthCare Non-Profit Education Government

5. PreviousHistoryWithTheAwardsProgram: Year: LevelAppliedFor: RecognitionReceived:

6. HighestRankingOfficialForParticipant: 7. MAIL,FAX,SCAN/EMAILTHISFORMTO: QualityNewMexico Direct:(505)944-2003

NameandTitle P.O.Box25005 FAX:(505)944-2002 Albuquerque,NM87125 [email protected]

Address

TelephoneNumber FaxNumber 8. ForusebyQualityNewMexicoonly:

E-mailAddress ParticipantisforAdobeAssessmentTERMS&CONDITIONS:Iunderstandthatwearerequestinga Yes NoformalassessmentbeconductedonanOPofourorganization(or division,department,unitthereof);thatthisassessmentwillbe reviewedbyamemberoftheNMPEABoardofExaminersandstaff. QNMApprovalSignature Date TheformalFeedbackReportisproprietarytoourorganizationand sharedbyQNMonlyifourorganizationauthorizessuchreleasein writing.QNMmaypublicizethenameofourorganization(division, department,unitthereof)inrelationtosuccessfulcompletionofthe AdobeAssessmentprocessandaward.

Signature&DateAttestingtotheTerms&Conditions

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AdobeAssessmentInstructions

Step1DownloadPDFfortheOPQuestions

QuestionstoprepareaOParecomplimentaryattheBaldrigeProgramwebsite–usetheappropriatelinkbelow:ü Business/Govt/NP-https://www.nist.gov/file/338706ü Education-https://www.nist.gov/file/344501ü HealthCare-https://www.nist.gov/file/344676

Step1.1 AttendQNMOPWorkshopAlthoughnotrequired,theworkshopishighlyrecommendedtohelpyouidentifywhatismostimportantandwhatisstillneededtolearnordetermineabouttheorganization

Step2SubmitRequest/Eligibility(previouspage)30dayspriortosubmittingOP

YourOPisconsideredcriticallyimportantinstartingyour‘journey’-it’salsoconsideredthe‘foundation’

Step2.1Uponapprovalofeligibility,QNMwillprovideapprovedcopyofRequestform

TheOPcanbecompletedfortheorganization,division,department,unit,program–consideritarésumé

Step2.2 FormattheOP

Ø Pagelimit–noneØ Paperorientation–letterstandard“8½x11”,colorØ Leftmarginminimum¾”Ø Rightmarginminimum½”Ø Columns–recommendedØ Font–textinArial,Calibri,orTimesNewRomanwith

minimumfontsize11-pointØ Tables&Diagrams–efficientuseofOP‘realestate’

andtodisplaycomplexinformationØ Figures–clearlylabeledØ Pagenumbering–preferredØ Cover–pageoptional(recommended)Ø OrganizationalChart–RequiredØ AcronymGlossary–Required

Step3RespondtotheOPquestionsfromtheBaldrigeFrameworkforExcellence

Ø RespondtoeachSectionP.1&P.2;theirItemtitles,e.g.P.1.a,andallrelatedquestions,e.g.P.1.a.(1)

Ø LabelSectionnumberandtitle,e.g.P.1OrganizationalDescription

Ø Labelyouranswerstothequestions,e.g.P.1a.(1)

Step4 SubmitcompletedOPviapdfformattoQNM QNMwillassignanExaminertoconducttheassessment

Step5ExaminerwillpreparewrittenFeedbackReportwithin30-40daysofassignment

Theassessmentincludesaformalreview,writtenreportwithstrengths,improvementareas,andotherconsiderations

Step6

ParticipateinbriefingwithExaminerandQNMtoclarifyReportcommentsanddiscussnextstepstohelpyouonyourperformanceexcellencejourney

Thebriefingshouldbeheldwithin30daysofreceivingtheFeedbackReport;QNMwillcoordinate

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IntenttoApply-InstructionsforPiñon,Roadrunner,andZia

GENERALINSTRUCTIONSOrganizationsplanningtosubmittheirSelf-Assessmentshouldfirstattenda‘PreparingaSelf-Assessment’workshop,followedbycompletingtheIntenttoApplyForm.TheIntentisdueforeligibilitydeterminationandapprovalnolaterthanAnnualLearningSummit.NOTE:OrganizationsintendingtoapplywillbeprovidedaMentortoassistwithyourassessment.TheearlieryouapplythemoretimetheMentorwillbeavailabletoassistyou.IntenttoApplyformsreceivedafterthedeadlinemayhavetheirassessmentconductedoutofcyclesubjecttotheavailabilityofsufficientNMPEAExaminerstoreviewtheSelf-Assessment.1. OfficialNameOf

SubmitterProvidetheofficialname,address,andallotherinformationfortheSubmitter(organization,division,department,andprogram).

2. LevelOfSelf-Assessment

CheckLevelofyourSelf-Assessment.Iftheorganization(division,department,program)hasreceivedpreviousrecognitionitMUSTsubmitatthenexthighestlevel.SeeItem#4Note.

3. ApplicableCriteria,Sector,Size,Sites

a. IndicatetheversionoftheBaldrigeCriteriayouareusingtoconductyourSelf-Assessment(Business/Government/Non-Profit;Education;HealthCare).

b. Indicatethesectorthatappliestoyourorganization(Business/Government/Non-Profit;Education;HealthCare).

c. Enterthenumberoffull-time(orequivalent)employeesintheorganizationatthetimetheIntentformissubmitted.Ifvolunteersareasignificantpartoftheorganization,volunteertimemaybeusedtocomputethenumberoffull-timeequivalentemployees.ForAwardEligibility,musthave5ormoreFTEsorequivalent.Iffewerthan5,maysubmitforfeedbackonly.

d. EnterthenumberofsitesinNewMexico.IfyouhavemorethanonesiteoperatinginNewMexicocompletetherequestedinformationonPage3oftheIntent.

4. PreviousSubmittalHistory

Iftheorganizationis‘returning’indicate:a. yearofsubmittalb. awardlevelappliedforc. andrecognition/awardreceivedNOTE:Organizations thathave received recognition in thepastmust self-assess and submit at

thenexthigher level (e.g., if receivedPiñonrecognitionmustself-assessatRoadrunnerLevel).ContactQNMforexceptions.

5. Release&EthicsStatements&HROSignature

Providename,title,andallrequestedinformationfortheorganization’shighest-rankingofficialinNewMexico.NOTE:Signatureofthehighest-rankingofficialinNewMexicoisrequired.

6. OfficialContact ProvidethenameandallotherinformationrequestedfortheSubmitterwhowillserveastheprimarycontactthroughouttheevaluationprocess.PleasedesignateapersonwhoisknowledgeableaboutyourorganizationandyourSelf-Assessment.Contactpersonshouldbeabletoprovideadditionalinformation,answerinquiries,andworkwiththeQNMofficetoarrangetheExecutiveBriefing.

7. AlternateOfficialContact

Providethenameandallotherinformationrequestedforanalternatecontactwhowillbeabletoprovideadditionalinformation,answerinquiries,andworkwiththeQNMofficeshouldtheprimarycontactnotbeavailable.

8. EligibilityDetermination CheckwhetherOrganizationmeetseligibilityrequirements.

9. SubunitEligibilityDetermination CheckwhetherSubunitmeetseligibilityrequirements.

10. IntentDocuments AlongwiththeIntenttoApplyform,includeanOrganizationalChartandtheSiteListingandDescriptionform(seebelow).

11. Submittal NotLaterThanAnnualLearningSummitsubmityourintenttoapplytoQNMNMPEAdirectorviae-mailormail

TheNMPEADirectorwillprovideacopyoftheprocessedIntenttoApply/EligibilityformafteritisapprovedforyourrecordsandinclusionintoyourSelf-Assessment.

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IntenttoApplyFormRequirements–(1) viathisIntentform,theLevelofdesiredsubmittalmustmeettheeligibilityterms(2) yourIntenttoApplyformmustbesubmittedtoQualityNewMexiconolaterthanAnnualLearningSummit.

1.YOURORGANIZATIONOfficialNameofSubmitter: ___________________________________________

MailingAddress: _____________________________________________________

___________________________________________2.LevelOfAssessmentRequested(CheckOne)____Level2Piñon®____Level3Roadrunner®____Level4Zia®____FeedbackOnly

3.CriteriaUsed,Sector,Sizea.BaldrigeCriteriausedforAssessment:___Business/Non-Profit/Government____Education____Healthcareb.Sector:____Business____Healthcare_____Government_____Education____Non-Profitc.NumberofFull-Time(orEquivalent)Employees________d.TotalNumberofSitesinNewMexico:____________(ListeachsiteoperatinginNewMexicoonchartbelow.)

4.PreviousSubmittalHistorya.Withinthelast5yearshasyourorganizationsubmittedaSelf-AssessmenttotheNMPEA?_____Yes_____Nob.Indicateyear,levelsubmitted,andawardreceived:

Year______Level___________Award_____________Year______Level___________Award_____________Year______Level___________Award_____________

5.Release&EthicsStatements&HROSignaturea.ReleaseStatement

WeunderstandthatmembersoftheBoardofExaminers/EditorsandPanelofJudgeswillreviewourSelf-Assessment.TheNMPEAmaypublicizethenameofourorganizationinrelationtotheprogramevents,status,andresultsifweareselectedanawardrecipient.WeauthorizeQNMtoshareourSelf-AssessmentwithselectedreviewersoftheBoardofExaminersandPanelofJudges.”

b.EthicsStatement/SignatureHighest-RankingOfficialIstateandattestthatIwillreviewtheinformationprovidedbymyorganizationintheSelf-Assessmentpackage.Tothebestofmyknowledge,thepackagewillcontainnountruestatementofamaterialfactandomitnomaterialfactthatIamlegallypermittedtodiscloseandthataffectsmyorganization’sethicalandlegalpractices

_______________________________________________________Mr._____Mrs.______Ms.______Dr.SignatureDate________________________________________________________________________________________

PrintedNameTitle

___________________________________________________________________________________________________________OrganizationNamePhoneEmail

MailingAddress _____________________________________________________

_____________________________________________________

6.OfficialContactPoint 7.AlternateOfficialContactPoint_____Mr._____Mrs._____Ms._____Dr. _____Mr._____Mrs._____Ms._____Dr.

___________________________________________________ _______________________________________________________Name Name____________________________________________________ _______________________________________________________Title Title____________________________________________________ _______________________________________________________MailingAddress MailingAddress________________________________________________ ___________________________________________________PhoneFaxEmail PhoneFaxEmail

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8. EligibilityDeterminationTheOrganizationmust...a. beadistinctorganizationorbusinessunitoperatinginNewMexico.b. haveofficiallyorlegallyexistedforatleastoneyear.c. mustbeabletorespondtoallsevenBaldrigeCriteriacategories,ifsubmittingattheRoadrunnerorZiaLevels,.d. musthaveprocessesandrelatedresultsforitsuniqueoperation’sproducts,and/orservices.DoestheOrganizationmeettheaboveeligibilityrequirements?

____Yes(Continuewithnextquestion)____No(ContactQNMbeforesubmittingthisform.)

9. QuestionsforSubunitsOnly(Division,Department,Group)IstheOrganizationasubunit?____Yes(Continuewiththisquestion)____No(Skiptonextquestion.)IstheSubunitapplyingforaZiaAward?____Yes(Continuewiththisquestion)____No(Skiptonextquestion.)TheSubunitmust...a. have5ormoreemployees.b. beseparatelyincorporatedanddistinctfromtheparent’sothersubunitsORmusthavebeenindependentbeforebeingacquiredby

theparent,andcontinuetooperateindependentlyunderitsownidentity.c. functionindependentlyandasadiscreteentitywithsubstantialauthoritytomakekeyadministrativeandoperationaldecisions.d. haveacleardefinitionof‘organization’reflectedinitsliterature.e. functionasabusinessoroperationalentity.f. beself-sufficientenoughtobeexaminedinallsevencategoriesoftheBaldrigeCriteria.g. haveitsownseniorleaders.h. planandimplementitsownstrategy.i. serveidentifiablecustomerseitherinsideoroutsidetheorganization.j. beresponsibleformeasuringitsperformanceandmanagingknowledgeandinformation.k. manageitsownworkforce.l. manageitsownworkprocessesandotheraspectsofitsoperations.m. beabletoreportresultsrelatedtotheseareas.DoestheSubunitmeettheaboveeligibilityrequirementsforsubunitsifapplyingfortheZiaAward?____Yes(Continuewithnextquestion)____No(ContactQNMbeforesubmittingthisform.)

10. IntentDocumentsIncludewithyourIntenttoApply• anorganizationalchart• otherlocations(seequestionsonfollowingpage)

11. SubmittalSubmityourIntenttotheNMPEADirectorviaemailormail:

EMAIL:[email protected]:(505)944-2001FAX:(505)944-2002

QualityNewMexicoP.O.Box25005Albuquerque,NM87125

AcopyofthisapprovedformwillbereturnedforyourrecordsandforinclusionintoyourSelf-Assessment.

ForusebyQualityNewMexicoonly:OrganizationhasmettheeligibilityrequirementstosubmititsSelf-AssessmenttotheNMPEA.______________________________ _________NMPEAAuthorizingOfficial Date

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12.SiteListingAndDescription:AddressofSiteProvidethecompletestreetaddressandcityforeachsiteoperatinginNewMexico

RelativeSizeofthisSiteNumberofemployees,staff,faculty

DescriptionofServicesperformedatthisSiteServices,products,program,otherdeliverables

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InstructionsForResponding,Compiling,FormattingAssessment

Level2Piñon®Level3Roadrunner®

Level4Zia®

Note:SubmittedApplicationsdonotneedtobeinanarrativeformat!Youcanusespreadsheets,tables,orotherapproachestoprovideyourresponsestotheCriteriaRequirements.

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NMPEALEVEL2,3,4CriteriaStructure

ThesevenBaldrigeCriteriaforPerformanceExcellenceCategoriesaresubdividedintoitemsandareastoaddress.

ItemsThereare17CriteriaItems(plus2intheOP),eachwithaparticularfocus.Theseitemsaredividedintothreegroupsaccordingtothekindsofinformationtheyaskfor:• TheOPasksyoutodefineyourorganizationalenvironment.

• ProcessItems(Categories1–6)askyoutodefineyourorganization’sprocesses.

• ResultsItems(Category7)askyoutoreportresultsforyourorganization’sprocesses.

ItemNotes(1)clarifytermsorrequirements,(2)giveinstructionsandexamplesforresponding,and(3)indicatekeylinkagestootheritems.Itemnotesinitalicspertainspecificallytononprofitorganizations.AreastoAddressEachitemincludesoneormoreareastoaddress(labeleda,b,c,andsoon)

Requirements(SeeBaldrigeExcellenceFrameworkbook)Itemrequirementsareexpressedasquestionsorstatementsonthreelevels.• Basicrequirementsareexpressedinthetitle

questions.PiñonapplicantsrespondtoBasicRequirementsandmayuseOverallandMultiplerequirementstoadddetailorprovideexamples.

• Overallrequirementsareexpressedinthequestionsinboldfaceintheshadedbox.RoadrunnerapplicantsrespondtoOverallRequirementsandmayuseMultiplerequirementstoadddetailorprovideexamples.

• Multiplerequirementsaretheindividualquestionsundereachareatoaddress,includingthequestioninboldface.Thatfirstquestionexpressesthemostimportantoneinthatgroup.ZiaapplicantsrespondtoMultipleRequirements.

KeyTermsTermsinSMALLCAPSaredefinedintheGlossaryofKeyTermsintheBaldrigeExcellenceFrameworkbook.

Itemnumber

Basicrequirement

Areatoaddress

Overallrequirements

Mul7plerequirements

Itemnotes

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NMPEALevel2,3,4ResponseProcess• Piñon-respondtoBasicrequirements,nottoexceed20pages,includingtheOP• Roadrunner-respondtoallOverallRequirementLevels,nottoexceed40pages,includingtheOP• Zia–respondtoMultiplerequirementsnottoexceed55pages,includingtheOP

ResponseProcess

Step1Attenda‘PreparingaSelf-Assessment’Workshop(includescomplimentaryhardcopyBaldrigeExcellenceFrameworkbook).

Step2CompleteandsubmitIntentincludingSiteLocations,andOrganizationalChart

DuetoQNMNLTAnnualLearningSummit

Step3 PurchasetheBaldrigeExcellenceFrameworkbook

https://www.nist.gov/baldrige/products-services/baldrige-excellence-framework

Step4 ReviewHowtoRespondtotheCriteriaintheBaldrigeExcellenceFrameworkbook

Theseguidelinesexplainhowtorespondmosteffectivelytotherequirementsofthe17processandresultsCriteriaitems.

Step5 RespondtoallOPquestionsP.1thruP.2 SeeQuestionsintheBaldrigeExcellenceFrameworkBookStep6 ConductyourSelf-Assessment

• See‘Structure’exampleforyourresponsesonthepreviouspageofthisGuidebook

• RespondtoeachItemusingtheCategoryandItemdesignationsintheBaldrigeCriteria

• YourSelf-AssessmentshouldfocusonyourOPwhichdefinesyourorganizationalenvironment;

• ProcessitemsarethosethatdefinetheHowofyourkeyprocesses

• ResultsitemsarethosethatreflecttheWhatofyourorganizationalperformanceoutcomes

• ReviewtheassessmentStructureexample(e.g.Category,Items,AreastoAddress)

• MaintaintheorderoftheCategoriesandItems• LabelthequestionsasintheCriteriabook(e.g.1.1;5.2).

Youmaygroupresponsesformultipleareas(e.g.1.1a,b).Ifaquestiondoesnotpertaintoyourorganizationexplainwhyinafewsentences

• DiscussionofResultsandtheresultsthemselvesshouldbeclosetogetherintheself-assessment

• Trendsthatshowbeneficialoradversechangeshouldbeexplained

• UseFigurenumbersthatcorrespondtotheresult(e.g.thethirdfigureforitem7.1wouldbeFigure7.1-3)

• Useflowcharts,tables,andbulletedliststopresentinformationconcisely

• DONOTincludewebsitereferencesorsensitivepaymentinformation

Step7 Self-Assessment• Content• Formatting• Assembly

SeeSelf-AssessmentReportGuidelinesonnextpage

Step8 SubmitSelf-AssessmentDuetoTOQNMNLTsecondWednesdayinJuly

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Self-AssessmentReportGuidelinesOPTheOPisarequiredcomponentandusedbyExaminersandthePanelofJudgesinvariousstagesoftheprocess.OPMUSTbekeptto5pages.

PAGELIMITSSpecificpagelimitsapplytothedifferentlevels:• Level2Piñon:20-pagelimitincludingtheOP• Level3Roadrunner:40-pagelimitincludingtheOP• Level4Zia:55-pagelimitincludingtheOP

COUNTEDPAGESEachprintedsideofapieceofpaperisincludedinthepagecount,includingpageswith:

►text ►tables ►attachments►pictures ►graphs ►appendices►pagesthatfoldoutarecountedasmultiplepagesPAGESINCLUDEDNOTCOUNTED• Titlepage(canincludename,address,logo,illustrations,date,assessmentlevel–donotincludeadditionalinfo,text,orlinkstowebsites)

• TableofContents• AcronymGlossary*• Sectiondividerpages(includeonlythesectiontitle,additionalinfoondividerwouldbecountedtowardthepagelimit)

• OrganizationChart• CopyofapprovedIntenttoApplyform

*Note:TheAcronymGlossarymustbelimitedtotheconversionofacronymstotheirfullnamesand/orthedefinitionofotherinternally-coinedtermsandmaynotbeusedtoprovideadditionaldescriptionorotherinformationFORMATTINGREQUIREMENTSSelf-Assessmentsatalllevelsshouldbeformattedinaccordancewiththefollowingrequirements:

• Paperorientation-consistentlybePortraitor

Landscape.Pageswithgraphs,figures,datatablescanbePortraitorLandscape.

• Pagesize-standard8½x11”• Leftmargin¾”minimum• Rightmargin½”minimum• Singleordoublecolumnformatsmaybeused

NUMBERING• NumberpagesrespondingtoallCriteriaitems• Donotnumberblankpages,tabs,dividerpages

FONTREQUIREMENTS• textinArial,Calibri,orTimesNewRomanwith

minimumfontsize10-point;thissizeisstronglyencouragedforuseingraphs,tables,figures,pictures,etc.Donotusenarrow,compressed,condensedfonts

• Minimum9-point,anyfont,maybeusedforgraphs,tables,pictures,datalabels,etc.(9-pointsizeisdiscouragedforassociatednarrativetextduetothedifficultyinreading)

LAYOUTRECOMMENDATIONS1. Titlepage2. TableofContents3. AcronymGlossary4. OrganizationalChart5. OP(recommend5pages)6. ResponsestoallCategoryQuestions(check

applicablepagelimit)7. CopyofapprovedIntenttoApply&Site

Locations

SUBMITTALREQUIREMENTSSubmitone(1)copy–electronicorpaper• Electronic

o byemailo PDFformat

• Papero mailordelivero bindingrequirements

§ fastenallcomponentsoftheSelf-Assessmentsecurelytogethertopreventseparationduringhandling.

§ Combbindingrecommended.§ Donotsubmitin3-ringbinders,coilbinding

orpressureclips.IMPORTANTINFORMATION• Self-Assessmentsthatdeviatefromthestatedpage

limitswillhavepagesremovedfromthedocument.PagestoberemovedwillbedecidedbyQNM,withconsultationwithapplicant,untilitmeetsthepagelimitrequirements.

• Examinerswillnotevaluate,assess,score,orgivecreditforinformationthatisunreadableduetosmallfontsizeorpoorqualityreproduction.

• UnlessotherwiseapprovedbytheNMPEADirector,additionalorrevisedinformationcannotbeaddedtotheSelf-Assessmentafteritissubmitted.