2018 EXECUTIVE LEADERSHIP FACULTY

KEYNOTE | MONDAY 1:15 – 2:15 P.M.

Laura S. Kaiser, FACHEPresident & CEOSSM Health

TRANSFORMING CARE TOGETHER | NOV. 12-14 | ORLANDO, FLA.

Tracy SklarSenior Vice President Quality & Patient Experience Dignity Health

Marc Harrison, MDPresident & CEOIntermountain Healthcare

Patrick T. RyanChief Executive Officer Press Ganey

Moderator, CEO Panel

Sanjay Gupta, MDCNN Chief Medical Correspondent and Neurosurgeon

Joe GreskoviakPresident & Chief Operating Officer Press Ganey

Host, Executive Leadership Conference

Jane D. Englebright, PhD, RN, CENP, FAANSenior Vice President & Chief Nursing ExecutiveHCA Healthcare

Speaker

Lyn Ketelsen, MBA, RN, CPXPVice President & Chief Patient Experience OfficerHCA Healthcare

Speaker

David W. Zaas, MD, MBAPresidentDuke Raleigh Hospital

Speaker

Adrienne Boissy, MD, MAChief Experience OfficerCleveland Clinic Health System

Speaker

Michael J. DowlingChief Executive OfficerNorthwell Health

Speaker

Panelist

PanelistSpeaker

Pamela Sutton-Wallace, MPH Chief Executive OfficerUniversity of Virginia Medical Center

Panelist

ABOUT OUR CONFERENCES

This year, we are proud to host our National Client Conference, Executive Leadership Conference and HPI Press Ganey Safety Summit concurrently. We will convene leadership from across the patient journey to address the interdependencies of safety, quality, patient experience and engagement. Professionals from across health care and representing multiple care domains will convene for this unparalleled three-day event to learn best practices and proven approaches that will enable the alignment of people, processes and strategies around a shared mission to advance the safety, quality and experience of patient-centered care.

Terrence B. (Terry) AkinChief Executive OfficerCone Health

Panelist

Monday, Nov. 12

8:00 a.m. – 12:15 p.m. Registration, Preconferences and Workshops

11:15 a.m. – 12:15 p.m. Executive Lunch12:30 – 2:15 p.m. Welcome Remarks & Opening Keynote

Sanjay Gupta, MD CNN Chief Medical Correspondent and Neurosurgeon

2:15 – 3:00 p.m. Leadership Panel Moderated by Patrick T. Ryan, CEO, Press Ganey

Panelists Terrence B. (Terry) Akin Chief Executive Officer, Cone Health

Marc Harrison, MD President & CEO, Intermountain Healthcare

Laura S. Kaiser, FACHE President & CEO, SSM Health

Pamela Sutton-Wallace, MPH CEO, University of Virginia Medical Center

3:00 – 3:30 p.m. Networking Break3:30 – 3:45 p.m. Welcome Remarks

Joe Greskoviak, President & Chief Operating Officer, Press Ganey

3:45 – 4:30 p.m. From the Boardroom to the Bedside and Back: Reflections on My Patient Journey David W. Zaas, MD, MBA President, Duke Raleigh Hospital

4:30 – 4:45 p.m. Break4:45 – 5:30 p.m. Managing Through Disruption – The Evolving

Role of Today’s Hospital Executive

6:00 – 7:15 p.m. Welcome Reception Orlando World Center Marriot, Falls Pool Deck

Tuesday, Nov. 13

7:30 – 8:30 a.m. Executive Breakfast8:30 – 9:45 a.m. Keynote Address

9:45 – 10:15 a.m. Networking and Innovation Break10:15 – 11:15 a.m. Every Moment Matters: Transforming

Experience Through Culture & Innovation Michael J. Dowling Chief Executive Officer, Northwell Health

11:15 – 11:30 a.m. Break11:30 a.m. – 12:30 p.m. Partners in Excellence: Redefining Your Patient

Experience Strategy with Nursing Leadership Lyn Ketelsen MBA, RN, CPXP Vice President & Chief Patient Experience Officer, HCA Healthcare

Jane D. Englebright, PhD, RN, CENP, FAAN Senior Vice President & Chief Nursing Executive, HCA Healthcare

Tuesday, Nov. 13 cont’d

12:30 – 1:30 p.m. Executive Lunch1:30 – 2:30 p.m. Aligning Brand and Strategy to Drive

Your True North Tracy Sklar Senior Vice President, Quality & Patient Experience, Dignity Health

2:30 – 3:00 p.m. Networking & Innovation Break3:00 – 4:00 p.m. Designing the Care Experience of the Future:

Assessing the Impact of Virtual Care Adrienne Boissy, MD, MA Chief Experience Officer, Cleveland Clinic Health System

4:00 – 4:15 p.m. Break4:15 – 5:15 p.m. Collaborating Across Care Domains to Transform

Safety, Quality and Experience of Care

7:00 p.m. Shuttle Bus Departures

7:30 – 10:30 p.m. The Celebration Universal’s Islands of Adventure®

Wednesday, Nov. 14 ELC attendees may attend NCC sessions

7:30 – 8:30 a.m. Breakfast8:30 – 9:30 a.m. NCC Breakout Sessions

9:30 – 9:45 a.m. Break9:45 – 10:45 a.m. NCC Breakout Sessions

10:45 – 11:00 a.m. Break11:00 a.m. – Noon NCC Breakout Sessions

Noon Conference Concludes

2018 CONFERENCE AGENDA

Registration InformationConference PricingEarly Bird Rate: $1,150 (if registered by Oct. 12)Regular Rate: $1,400Register Online

Hotel InformationOrlando World Center Marriott Resort and Convention Center8701 World Center DriveOrlando, FL 32821Phone: 407.239.4200

Reserve Online Room Rate: $265/night plus taxesCutoff Date: Oct. 12, 2018Ask for the Press Ganey room block

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TRANSFORMING CARE TOGETHER | NOV. 12-14 | ORLANDO, FLA.