2017 pm forum annual conference - human vs machine: cognitive automation and ai – are we nearly...

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Human vs Machine Cognitive automation and AI are we nearly there yet? David Gilroy Conscious Solutions

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Page 1: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Human

vs

Machine

Cognitive automation

and AI – are we nearly

there yet?

David Gilroy

Conscious Solutions

Page 2: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

David Gilroy wearing Google

GlassLegal Support Network London networking event14 July 2014

Page 3: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Jake Scoynes – my nephew

Page 4: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?
Page 5: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Deepmind AlphaGo v Lee Sedol

Page 7: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?
Page 8: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Intelligence?

Augmentedor

Artificial

Page 9: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Transhumans

Rin Räuber

Rob Spence

Photo courtesy of Wired

magazine

Page 10: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Rob Spence video

Page 11: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Computers/robots will not

destroy the world

Page 12: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Emotional Chatting Machines

https://www.theguardian.com/technology/2017/may/05/human-robot-interactions-take-step-forward-with-emotional-chatting-machine-chatbot

https://www.technologyreview.com/s/604157/emotional-chatting-machine-assesses-your-emotion-and-copies-it/

Page 13: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Being carbon based

does not give us a

monopoly on

emotionsMax Tegmark - Life 3.0

Page 14: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Hilton Hotels Connie robot

concierge

Page 15: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

JLL Reception Robot

Page 16: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Bots should not pretend to be

human• We’re not trying to

pass the Turing

Test (yet)

• Users suffer

negative emotions

if they feel they’ve

been duped

Page 17: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Watson Conversation Conscious

Bot

Page 18: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Universal Basic Income

Page 19: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?
Page 20: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Microsoft’s chatbot “Tay”

Page 21: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?
Page 22: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

What’s going on in legal? Lots.

MikeLegal

OCI

Page 23: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

DoNotPay

Page 24: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

AI in marketing

http://www.smartinsights.com/managing-digital-marketing/marketing-innovation/15-applications-artificial-intelligence-marketing/

Page 25: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

AI in marketing II

1 Recommendations/content

curation

2 Search engines

3 Preventing fraud and data

breaches

4 Social semantics

5 Website design

6 Product pricing

7 Predictive customer service

8 Ad targeting

9 Speech recognition

10 Language recognition

11 Customer Segmentation

12 Sales forecasting

13 Image recognition

14 Content generation

15 Bots, PAs and messengers

https://econsultancy.com/blog/67745-15-examples-of-artificial-intelligence-in-marketing

Page 26: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Personalisation

Is it lonely

at the top of

your agency?

Is it lonely

at the top of

your law

firm?

Page 27: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

HubSpot buys Kemvi

Page 28: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Want better writing in your

marketing?

Page 29: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Albert.ai

Page 30: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Molly AI Website Designer

Page 31: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

No

So will marketers

lose their jobs to

AI?

Page 32: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Human v Machine TV Ad: The

Brief

• The client filled out a form with all the

elements they wanted to appear in the ad

• AI robot then scrambled the database for

ideas

• Humans were required to actually produce the

final creative

• Targeted at 18-30 year olds

“Instant-effect fresh breath that lasts for 10 minutes”

Page 33: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?

Let the public decide which is

best!

Page 35: 2017 PM Forum Annual Conference - Human vs Machine: Cognitive automation and AI – are we nearly there yet?